Customer Service Specialist with Conflict Resolution Skills

ANDREA CHAPMAN

Robert, LA ***** 985-***-**** ***************@*****.*** WWW: Bold Profile

Adept at navigating high-stress customer service environments, I honed my critical thinking and Microsoft Excel skills at Raising Cane's Restaurants. My proactive approach in conflict resolution and data analysis significantly enhanced customer satisfaction, contributing to a positive and efficient workplace. I excel in transforming challenges into opportunities for growth and improvement. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction. Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in desire role. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem- solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Knowledgeable and dedicated customer service professional with extensive experience in this industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

• Achieved by completing with accuracy and efficiency.

• Achieved task through effectively helping with tasks PROFESSIONAL SUMMARY

ACCOMPLISHMENTS

Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

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Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

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Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

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• Customer service • Active listening

• Critical thinking • Data entry

• Call center experience • Microsoft Excel

• Payment processing • Client relations

• Customer satisfaction measurement • Professional telephone demeanor

• Call center operations • Scheduling

• Follow-up skills • Appointment scheduling

• Administrative support • Microsoft PowerPoint

• Clerical support • Filing

• Assertiveness • Proofreading

• Problem resolution • HIPAA Compliance

• Insurance Verifications • Medical Terminology

• Medical Transcription

Customer Service Representative, 11/2024 - Current Raising Cane's Restaurants – Covington,La

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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• Responded to customer requests for products, services, and company information. Developed strong product knowledge to provide informed recommendations based on individual customer needs.

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Customer Service Representative, 01/2023 - 02/2024 Pizza Hut – Robert, LA

SKILLS

WORK HISTORY

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Reduced process inconsistencies and effectively trained team members on best practices and protocols.

• Collaborated with team members to develop best practices for consistent customer service delivery. Cafeteria Worker, 08/2016 - 04/2020

St. Tammany Parish Public Schools Covington,La – Covington,La

• Cleaned and sanitized surfaces, tools, and equipment.

• Restocked condiments, beverages, and utensils per expected use levels.

• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.

• Prepared ingredients and recipe components ahead of time. Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.

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• Received and stored incoming supplies according to procedures. Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.

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Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.

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• Maximized food safety by consistently following proper food handling procedures and storage guidelines.

• Served food according to temperature, safety, and presentation guidelines.

• Provided exemplary service to students, staff, and visitors. Contributed to a safe, inclusive work environment by consistently adhering to company policies and demonstrating respect for all team members and customers.

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Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.

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• Reduced food waste through careful portion control and monitoring product expiration dates. Handled special dietary requests from customers with care, ensuring their needs were met while adhering to established protocols.

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• Ensured clean and welcoming environment by diligently cleaning tables and counters after meal services.

• Prepared variety of nutritious meals to meet diverse dietary needs and preferences. Maintained high standards of hygiene and safety, conducting regular checks and adhering to health regulations.

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• Operated dishwashers and other kitchen equipment according to safety guidelines. EDUCATION

Associate of Science: Medical Administration Assistant, 04/2023 Ultimate Medical Academy - Clearwater, FL

• Academic Honors Recognition / Honor Roll

Associate of Science: Medical Office Billing Specialist, 01/2022 Ultimate Medical Academy - Clearwater, FL

• Academic Honors Recognition/ Honor Roll

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