Multilingual Operations & Client Services Lead

Caryl B. Dumlao

*** ******* *****, *********, ***** 83201

***************@*****.***

Objective

Results-driven professional with extensive experience in operations, education, and customer service. Strong background in communication, project coordination, and language instruction. Proven ability to manage tasks efficiently, lead diverse teams, and deliver high-quality results in fast-paced environments. Skills Summary

Customer Service & Client Relations, Office & Administrative Management, Marketing & Sales Strategy, Bookkeeping & Accounting, Scheduling & Workforce Planning, Bilingual: English, Chinese, Written & Verbal Communication, Team Leadership & Training

Professional Experience

Company Position Period

Alorica Company Workforce / Admin & Recruitment Feb 2023 – Aug 2025 Concentrix Exxa Company Workforce / Customer Service Sep 2017 – Oct 2022 Magellan Solutions Customer Sales Representative Oct 2016 – Jul 2017 Expert Global Solutions Customer Service Representative Oct 2014 – Feb 2016 STEPS Internationale Academy English & Chinese Teacher Jul 2012 – Oct 2014 Employment Resource Center (ERC) Volunteer Teacher Jun 2012 – Jul 2013 Youngtek Electronics Corporation, TaiwanAssistant Operator 2005 – 2011 Dannz Nokaoi Entertainment Centrum Dance Choreographer / Nursing Aide 2001 – 2004 JCB Advertising Bookkeeper / Secretary Jan – Jul 2004 Education

Bachelor of Science in Commerce, Major in Management Vocational Training

TESDA Vocational Training: Pharmacy Technician / Pharmacy Assistant