Online Shopper with Customer-Exition Focus

Shavonne Smith

Kernersville, NC ***** • 336-***-**** • ***************@*****.***

Skills

Order tracking

Price comparison

Payment processing

Online order processing

Heavy lifting

Prioritizing orders

Customer relations

Relationship building

Professional Summary

To contribute to an organization's success through the efficient use of previous experience and skills. Experienced in providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.

Work History

Online Shopper, 2022 to 2025

Walmart – Kernersville, NC

Assisted customers in selecting products based on preferences and dietary needs.

Managed online orders, ensuring timely processing and accurate fulfillment.

Communicated with customers to resolve inquiries and enhance the shopping experience.

Collaborated with teams to maintain inventory accuracy and availability.

Streamlined order tracking processes to improve customer satisfaction.

Managed online order processing, ensuring timely fulfillment and customer satisfaction.

Conducted inventory checks, maintaining accurate stock levels for online offerings.

Collaborated with team members to streamline order picking and packing processes.

Online Shopper, 2018 to 2022

Harris Teeter Supermarket – Kernersville, NC

Developed product recommendations tailored to individual customer profiles.

Trained new staff on online shopping protocols and customer service standards.

Analyzed customer feedback to identify trends and inform purchasing decisions.

Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

Reviews orders prior to pick up for accuracy and purchase-by dates.

Assisted customers in selecting products based on preferences and dietary needs.

Managed online order processing, ensuring timely fulfillment and customer satisfaction.

Conducted inventory checks, maintaining accurate stock levels for online offerings.

Child Care Provider, 2011 to 2014

Divine Day Care – Brooklyn, NY

Provide care for infants and toddlers, including changing, feeding, and comforting.

Develop and implement a curriculum for children according to age, intellect, and grade.

Oversee children's intellectual, psychological, and hygiene needs.

Cleaned the play and snack area at closing time.

Supervised daily activities to ensure the safety and engagement of children.

Supervised daily activities to ensure the safety and engagement of children.

Developed and implemented age-appropriate educational activities promoting cognitive and social development.

Assisted in maintaining a clean, organized, and welcoming environment for children and parents.

Communicated effectively with parents regarding the child's progress and behavioral concerns.

Education

High School Diploma: 06/2004

Midwood High School - Brooklyn

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