Experienced Customer Service Professional with 15 Years

Melanie Redd

*********@*****.*** • 864-***-**** • Greenville, SC

SUMMARY

Skilled customer service professional with 15 years of experience. Able to build meaningful relationships with customers while speaking with them over the phone. Proficient in conflict resolution, verbal communication, and time management.

EDUCATION

Morris College, Sumter, SC

1986

BA, Fine Arts

Woodmont High School, Piedmont, SC

1981

High School Diploma

PROFESSIONAL EXPERIENCE

Charter Communications, Greer, SC

September 2017-Present

Regional Support III-Dispatch

Navigate through technical systems to complete dynamic assignments and actively and consistently support all efforts to simplify and enhance the customer experience by resolving issues, responding to emails, and assisting in driving field technician and field productivity.

Recruiting Solutions-Charter Communications, Greenville, SC

May 2017-September 2017

Customer Escalations Representative

Primary point of contact for escalated customer issues. Analyze customer complaints or concerns and determine the best course of action to resolve them.

BI-LO, INC-Corporate Office, Mauldin, SC

April 2010-

March 2017

Customer Service Representative

Facilitate relationships between the company and its clients by assisting with customer issues, loyalty rewards, online inquires, credit adjustments, risk management, and created memorable experiences that boosted the brand and customer loyalty.

Alorica-Samsung, Mauldin, SC

January 2009-

March 2010

Customer Service Representative

Address customers’ concerns, provide support, and resolve issues. Document call related information for auditing and reporting purposes. Update customer information when necessary. Upsell current customers on new or enhanced services.

SKILLS

Technical Skills: Typing/computer skills, proficiency in Microsoft Office software applications (MS Word, Excel, etc)

Abilities: Time Management, problem solving, adaptability, analytics/reporting, customer service, conflict resolution, interpersonal skills, communication

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