Versatile Warehouse and Customer Service Professional
Resume:
Geetangli
Bhaichandeen
Jamaica, New York, 11436
*****************@*****.***
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Skills
● Problem Solving
● Punctual and Reliable
● Interpersonal Skill
● Warehouse Operations
● Attention to Detail
● Organization and Prioritization
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Experience
Cashier Promoted to Customer Service Manager / Bingo Supermarket / Brooklyn Borough Park.
01/2028-04/2020
● Wipe down counters and conveyor belts to remove debris and maintain cleanliness.
● Helped customers find specific products, answer questions and offer product advice.
● Process sales transactions and prevent long wait times.
● Accept cash and credit card payments, issued receipts and provide change.
● Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
● Delivered, fast, friendly and knowledgeable service for routine questions and service complaints.
● Educated customers on special pricing opportunities and company offerings.
● Handled large amounts of cash and balanced cash drawers daily within prescribed balancing guidelines.
● Completed daily recovery tasks to keep the area clean and neat for maximum productivity.
Shipping and Receiving Associates / Jomashop / Brooklyn Army Terminal.
05/2020-06/2021
● Checks customer orders, labeling and documentation prior to shipment to avoid delays.
● Tracked and documented incoming deliveries and current stock via computerized warehouse management systems.
● Monitored merchandise received and shipped from the facility in the computer system.
● Obtained required documentation to process shipment and support movement.
● Develop positive professional relationships with shipping personnel to facilitate optimum service and enhance the company's image.
● Documented damage, inaccurate and missing products and reports to management.
● Maintain a work area and keep organized.
Call Center Representative/ Global Contact Services/ Remote. 05/2020-09/2023
● Managed customer calls effectively and efficiently in a complex, fast- paced and challenging call center
environment.
● Analyzed call volumes and average call times to monitor customer service representatives.
● Address and resolve customer complaints empathically and professionally.
● I gathered and verified all required information.
● Referred unresolved customer grievances to designated departments for further investigation.
● Well versed with all kinds of information that the call center deals with.
● Transferred calls to the respective departments as per customer request.
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Education
Skeldon Lutheran High School / High School Diploma 09/2009-07/2014
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