Seasoned Project Manager & Scrum Master (PMP, CSM)

Professional Summary

Certified Scrum Master (CSM) and PMP with 18 years delivering web and enterprise solutions across government and private sectors. Servant-leader and Agile coach who partners with Product Owners and stakeholders to improve predictability, quality, and team morale. Proven track record driving hybrid-to-Agile transitions, implementing outcome-focused reporting (sprint progress, velocity, defect metrics, release readiness, blocked items), and removing impediments to accelerate delivery.

Core Competencies

●Scrum & Agile Coaching: Servant leadership, ceremony facilitation, backlog refinement, sprint goal definition

●Agile Transformation: Hybrid-to-Agile transitions, PO mentoring, stakeholder alignment, Agile adoption workshops

●Metrics & Reporting: Sprint progress, velocity trends, defect leakage, impediment resolution time, predictability (planned vs delivered)

●Delivery & Quality: Release readiness, CI/CD practices advocacy, automated testing promotion, UAT coordination

●Continuous Improvement: Retrospectives, process optimization, team happiness initiatives, measurable improvements

●Tools & Platforms: JIRA (boards & roadmaps), Azure DevOps (Sprints), Confluence, Asana, MS Project, ServiceNow, Rally, Drupal/Acquia

Selected Achievements

●Improved sprint on-time delivery by 25% through coaching on sprint goals, acceptance criteria, and focused impediment removal.

●Transitioned a hybrid program from Waterfall (MS Project) to Scrum using Azure DevOps Sprints—established sprint cadence, boards, and release readiness checks.

●Implemented JIRA/Azure dashboards for sprint progress, velocity, defect metrics, and blocked items, increasing stakeholder visibility and reducing status meetings by ~25%.

●Led three Drupal 7 9 migrations delivering releases ahead of schedule; instituted editorial approval chains that cut content errors by 40% across 5,000+ pages.

●Coordinated five cross-functional teams to meet regulatory milestones; reduced stakeholder escalations by 35% and improved predictability across releases.

●Managed a $2.3M multi-entity program and coached Agile streams to 100% milestone adherence.

Certifications

• Project Management Professional (PMP), PMI

• Certified Scrum Master (CSM), Scrum Alliance

• ECM Practitioner, AIIM

• Drupal Site Builder, Acquia

• Master CIW Designer

• MCP (FrontPage), Microsoft

• Principle Certified Lotus Notes Professional, IBM

Professional Experience

Web Development Project Manager (Scrum Master/Agile Coach)

U.S. Department of Labor / PTG International 12/23 - Present

●Acted as Scrum Master for a 12-member cross-functional team; coached PO and team in sprint goal creation and backlog prioritization, raising sprint predictability by 25%.

●Built and maintained sprint progress and velocity dashboards, defect & quality metrics, release/increment readiness checklists, and a blocked work-item tracker for PO and stakeholders.

●Facilitated Scrum ceremonies, removed impediments, and coached stakeholders on Agile practices and release planning.

●Designed JIRA roadmaps and visual workflows to improve alignment across teams.

Senior Drupal Project Manager (Scrum Master/Coach)

Yale Law School / Schring Consulting, CT 06/22 - 11/23

●Led Agile delivery for Drupal migrations; enforced definition of done and rigorous sprint planning to deliver projects early.

●Introduced editorial approval workflows and QA gating, reducing content defects by 40%.

●Coached POs and content teams on backlog refinement and release readiness.

Senior Project Manager (Agile Project Leader)

NYS Office of Mental Health (OMH) / Sligo Software Solutions Inc Albany, NY 04/20 - 02/23

NYS Home and Community Renewal (HCR) Agency / OST Global Inc Albany, NY

●Managed a hybrid program initially executed via Waterfall using MS Project; later advocated and implemented Scrum practices using Azure DevOps Sprints.

●Transitioned team to an iterative delivery cadence: created sprint boards, established sprint ceremonies, and introduced sprint-level reporting for PO and stakeholders.

●Balanced legacy Waterfall milestones with incremental sprint deliveries to reduce risk and improve stakeholder confidence.

●Facilitated JAD sessions, backlog grooming, and impediment removal to accelerate delivery and improve cross-functional collaboration.

●Coordinated five cross-functional Agile teams for Rent Regulation System delivery covering 100K+ units; focused on backlog health, sprint predictability, and stakeholder alignment.

●Implemented release readiness criteria and defect tracking to improve quality and reduce rework.

Director of Consulting Services (Sr. Project Manager / Agile Transformation Coach)

U.S. Department of Labor / GCOM Albany, NY 07/18 - 04/20

●Managed a $2.3M, Waterfall-based integrated case management modernization program: owned end-to-end program planning, MS Project schedules, baseline control, and critical-path recovery.

●Led governance and stakeholder engagement: chaired steering committees, produced weekly status reports and milestone reviews, and coordinated cross-agency (ITSC, MT) and multi-vendor teams via SharePoint.

●Drove requirements/design and test readiness: facilitated JAD sessions, finalized SAD inputs, provisioned sandboxes, tracked use-case completion, and managed QA/UAT planning to support pilot-state rollout.

●Controlled risks, issues, and change: maintained issue/risk registers, executed mitigation plans for requirement delays and resourcing risks, and managed change requests to limit schedule/cost impact—contributing to ~20% reduction in scope creep.

●Oversaw technical delivery and tools: coordinated .NET/Form.IO development, MS SQL environments, and Team Foundation Version Control; produced Visio process flows and Excel-based status/financial tracking to ensure release readiness.

Sr. Project Manager / Drupal Technical Lead (Agile Team Facilitator)

Melity / Suez Water Paramus, NJ 07/17 - 07/18

●Consolidated Agile practices and created Confluence-based documentation and working agreements to improve clarity across squads.

●Coordinated Mulesoft integration efforts and Oracle CC&B interactions to ensure billing and backend integration readiness aligned with sprint deliveries.

●Managed Drupal/Acquia site delivery, implemented CI integrations via GitHub, and improved production observability with New Relic monitoring and alerts.

●Facilitated sprint planning, daily stand-ups, reviews, and retrospectives; tracked sprint progress, velocity, and blocked items to keep POs informed and remove impediments rapidly.

●Acted as liaison between integration engineers, QA, and product stakeholders to prioritize fixes, validate release readiness, and reduce rework—resulting in faster integration cycles and clearer release gating.

Sr. Project Manager

ITS – NYS Department of Motor Vehicles / Genesys · Albany, NY 03/16 - 07/17

●Led a pure Waterfall infrastructure modernization engagement supporting DMV and partner agencies; responsible for end to end program planning and delivery (no Agile development process).

●Owned MS Project schedules for multi-vendor, multi-discipline efforts; produced baseline schedules, critical path analyses, and recovery plans to ensure milestone adherence.

●Managed ITSM integration and operational readiness using ServiceNow; coordinated with infrastructure teams to implement workflow automation and incident/change processes.

●Created and maintained technical designs and process flows using MS Visio; tracked financials and status with MS Excel and stakeholder reports.

●Ensured audit and governance readiness through rigorous documentation, vendor coordination, and phased cutover planning—achieved 98% on-time task completion for scheduled milestones.

●Liaised with agencies’ operations teams to validate infrastructure acceptance criteria, runbooks, and handover procedures for production support.

Regional Director – Drupal Practice (Agile Team Coach)

Ameex Technology · Remote 01/15 - 02/16

●Served as Product Owner and Agile Team Coach for DiabeticWatchers.com (Drupal 7, LAMP) — led planning, backlog refinement, and sprint facilitation for an onsite/offshore team supporting 10K+ users; coaching increased team velocity by 15%.

●Delivered 11+ Agile workflow and content creation workshops across five agencies and coordinated cross functional roadmap planning, reducing feature cycle time by 20%.

●Architected and implemented key platform capabilities: custom Drupal modules (subscriber/physician registration, multi step forms, entityform tracking), Ubercart recurring subscriptions and PayPal integration, Facebook login, and Google Adsense.

●Integrated external APIs (NPIAPI, Nutrinix) and built performance optimized reporting dashboards using Highcharts; implemented AJAX saves and server side caching to improve responsiveness for reporting and user actions.

●Managed code, deployments and QA: Git/Subversion version control, Pantheon hosting coordination, Balsamiq wireframes for UX, cross browser testing, and CI collaboration to ensure production readiness..

Drupal Practice Lead (Scrum Lead / Agile Facilitator)

SDG Corporation · Albany, NY & CT 04/13 - 04/14

●Led sprint planning, backlog grooming, and sprint execution for a distributed 10 member onsite/offshore team; coached team practices that increased velocity by 25%.

●Drove Agile adoption for the Drupal 7 Headless Benefits platform (Peoplesoft integration), automating workflows to cut manual steps by ~60% and streamline benefits processing.

●Owned release readiness and UAT triage: coordinated triage meetings, prioritized defects, validated fixes, and managed cutover readiness with stakeholders and QA.

●Produced user training and Agile adoption guides; delivered training programs that improved new user adoption by ~60%.

●Managed technical delivery coordination across Acquia Cloud hosting, .NET/Form.IO integrations, GitHub/TFS source control, New Relic/BlazeMeter monitoring, and MS Excel status reporting.

●Tools & collaboration: JIRA/Confluence for Agile artifacts, Peoplesoft integration points, Acquia hosting, GitHub for CI collaboration, New Relic/BlazeMeter for observability and performance validation.

Drupal Project Manager (Intranet iSeek — Drupal 7 CMS)

United Nations / Trigyn Technologies · Long Island, NY 10/11 - 04/13

●Led end-to-end delivery of a Drupal 7 CMS consolidation to replace two disparate content systems, enabling unified content creation, automated approval workflows, and scheduled publishing to streamline editorial operations.

●Managed scope, timeline, and client relationships; produced weekly status reports, coordinated UAT triage, and ran stakeholder demos and milestone reviews to keep project on track.

●Facilitated Scrum ceremonies (daily standups, sprint planning, demos, retrospectives) and coached onsite/offshore teams on Agile practices using Rally (Scrum) and Agilezen (Kanban).

●Defined site architecture and content strategy: built custom content types, taxonomy, views, roles/permissions, and Organic Groups for multilingual support; implemented automated approval and publishing processes.

●Oversaw technical implementation and QA: LAMP stack deployment, Drupal 7 theming/custom module work, LDAP integration, Subversion/Git version control, and cross browser testing; used Balsamiq for wireframes and coordinated with hosting/cloud partners for deployments.

●Delivered end-user documentation and training, coordinated UAT and cutover activities, and mitigated risks/issues through active tracking—resulting in a consolidated, maintainable CMS with automated publishing capability.

(Further projects available upon request)

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