Accounts Payable & Customer Service Specialist
Resume:
Nicole M. Medford
New Braunfels, TX 78130
*****.***@*******.***
Experience Summary
More than twenty years of experience in customer service, including the training of other customer service representatives. Two years experience in basic accounting and cash flow monitoring. Over fifteen years in Accounts Payable, focusing on payment approval and disbursement. And customer service of some level for entire working career.
Experience History
MPLX Feb 2022 (MarkWest merged w/ MPLX) – present
Analytical Processor: Review incoming invoices for truck, freight and purchase of product. Insure all required approvals are submitted with payments. Receive and input all demurrage charges in TFR. Match invoices in Right Angle and insure all those invoices interface properly to SAP for payment dispersal. Provide customer service to our vendors concerning payments or missing payments via monthly statements.
MarkWest Energy Jun 11, 2018 – Feb 2022
Accounts Payable Specialist: Review all incoming invoices and separate into appropriate pay groups for the processing team. Validate all voucher numbers for the invoices within the system and push out for approval for payment. Manage and store all archived invoices. Run check payments for vendors and employee expenses.
Target Oct 18, 2016 - Jan 19, 2018
Guest Service Team Lead: Oversee the daily flow of the front end of the store.
Supervise all cashiers, guest service desk and cart attendants. Monitor that all
front end employees are there for their shift, take all state/company regulated
breaks and lunches, and that all deliver top notch customer service. Be readily
available for any troubleshooting, customer assistance, change orders, calling
for any backup help to the front end (cashiering). End of day, helping close out
cash office so they are ready for next morning and making sure entire store is
presentable for next business day.
MarkWest Energy Feb 2014 - Oct 14, 2016
Accounts Payable Specialist: Enter all incoming purchase order invoices for the corporate office, including all field offices. Ensuring all invoices have a 24 hour turn around and all information entered is accurate. Also, back up for all other invoices as needed. Other responsibilities include scanning invoices, 10 key data and filing.
Quizno’s Jun 2003 – Feb 2014
Accounts Payable Specialist IV: Initiate all outgoing payments to vendors Franchise Owners and employees. Oversee the approval of all invoices and expenses to ensure the correct payments are being made. Initiate all book transfers within the company.
Franchise Approval Coordinator: Responsible for processing franchise applications for all locations in both the United States and Canada, including processing credit inquiries for all applicants. Also responsible for sending out new franchise development information to recently awarded franchises. Served as captain for several national marketing campaigns aimed at increasing awareness of franchising opportunities within the company.
Floating Administrative Support: Provided administrative support to various departments as part of the Corporate Support Department. Responsibilities learned and covered included office receptionist, executive assistant, and mailroom support.
Sam’s Club Apr 2002 – Jun 2003
Front-End Supervisor: Directly supervised an entire shift of cashiers, cigarette/jewelry department agents, parking lot attendants. Provided support, guidance, and training as needed. Responsible for performance reviews and scheduling, including meeting monthly salary budget.
Accounting Office: Provided quality assurance and oversight for entire store’s cash flow. Responsible for making deposits with banking service and ensuring appropriate security guidelines were followed by the store’s cashiers. Responsible for ensuring store’s financial books were balanced each night.
Global Crossing Sep 1995 – Aug 2001
Customer Service: Set up and testing of conference call numbers, ensuring that bridge was ready for use. Provided live customer service to call participants, including obtaining information from participants that customer company requested. As Senior Customer Care Specialist, was assigned to give representatives from client companies “tours” of company systems. Frequently requested by name to handle high-profile client calls, including those from J.P. Morgan, Morgan Stanley/Dean Witter, Salomon Smith Barney, Goldman Sachs, and DLJ/Credit Suisse First Boston.
Training: Part of team assigned to train new employees. Taught classes on billing procedures, and provided special training for Investor Relations conferences to other employees.
Supervisory: First employee in each day. Responsible for bringing up all terminals, allocating calls to the various teams, and tracking and providing status on systems problems. Responsible for writing up call schedule for each day, and providing daily and weekly reports on volumes and error rates. Frequently transferred to “problem” teams to assist in resolution.
References
Available upon request.
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