Customer Service Professional with Billing Experience
Resume:
Artrilla Baker
Cedar Rapids, IA *****
******************@***********.***
Professional Summary
To use my extensive experience and well honed skills in a customer service setting to provide top quality service to both customer and employer alike.
Work Experience
Medical Review Analyst
BcForward/Elevance-Cedar Rapids, IA
September 2022 to November 2024
Utilize guild lines and review tools to analyze assigned claims and medical records to either approve or summarize and route to nursing and/or medical staff for review. Administrative Assistant
Toyota Financial Services-Cedar Rapids, IA
February 2019 to November 2019
Responsible for the processing of various administrative and processing activities generated via queue. And outbound Dealership asking for Odometers statement. Customer Service Representative
Thomas L Cardella and Associates-Cedar Rapids, IA
May 2014 to February 2019
1. Answered and manage incoming and outgoing calls while recording accurate messages. Answering,screening and directing phone calls.Entering customers service notes into client files after any contact for reference.Updated caller's records and rechecked to resolve customers problems.
• Assisted customers with a warm and professional attitude
• Answered general questions
Customer Service Rep/Call Center
Toyota Financial Services/Adecco-Cedar Rapids, IA
June 2002 to May 2003
Outbound calling via auto dialer to collect on delinquent accounts. Education
Ged
Kirkwood Community College-Cedar Rapids, IA
1999 to 1999
Skills
• Telecommunication
• Computer Networking
• Sales (4 years)
• Cold Calling (4 years)
• Communication Skills (7 years)
• Microsoft Office (6 years)
• Microsoft Excel (6 years)
Certifications and Licenses
Customer Service Training Program
February 2018 to Present
Additional Information
Summary of Skills:
Consistently able to effectively handle a wide variety of, often, hostile clients while still meeting goals. Intricate part of "team" efforts that frequently achieved success and high praise for that success. Noted for adaptability to change where change was necessary to perform duties in fluid work environment.
Proficient with multi-task assignment relating to the telecommunications industry. Relied upon by staff to limit "call time", and to deliver accurate and high quality responses. Performed accurate and timely collections as well as effective, efficient, and goal oriented customer service provision.
Responsible for order taking via telephone-screen insurance related service issues-worked autonomously and part of a well practiced team to meet and exceed goals. Singled out for recognition for work above and beyond expectations set forth in both my job descriptions and personal goal statements.
Willing, indeed anxious, to learn new and better ways of accomplishing any aspect(s) of my work.
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