Sales & Operations Leader with 18+ Years Experience

Joseph Graer – Sales & Operations Resume

West Islip, NY 516-***-**** *****@*****.***

Professional Summary

Results-driven sales professional with over 18 years of experience in telemarketing and chimney service sales. Proven track record in office management, customer service, and team leadership. Demonstrated ability to manage operations, handle client concerns, and drive revenue growth. Entrepreneurial mindset with five years of experience running a successful small business.

Professional Experience

SafeWay Chimney, West Islip, NY

Owner/Operator 2020 – Present

- Founded and operated a weekend-based chimney service company.

- Managed scheduling, dispatch, quality control, and customer relations.

- Handled sales calls, estimates, collections, and conflict resolution.

- Maintained high client satisfaction through clear communication and service follow-through.

North East Chimney, NY

Office Manager / Sales Representative 2014 – 2020

- Promoted from telemarketer to office manager after company acquisition.

- Oversaw daily operations, coordinated office staff, and ensured customer satisfaction.

- Managed follow-ups for estimates, closed sales, and handled billing and collections.

- Resolved client issues quickly and professionally.

Brush Hollow Maintenance, Farmingdale, NY

Telemarketing Sales Representative 2008 – 2012

- Cold called residential clients to schedule chimney inspections and services.

- Followed up on estimates and generated repeat business.

- Maintained accurate call logs and customer records.

EM&EM Chimney, Hicksville, NY

Telemarketing Sales Representative 2008 – 2009

- Conducted outbound calls to generate new customer leads.

- Promoted seasonal service packages and set appointments.

Education

Nassau Community College, Garden City, NY

Coursework toward Associate Degree (In Progress)

Division Avenue High School, Levittown, NY

High School Diploma, 2008

Skills

- Sales & Telemarketing

- Customer Service & Client Retention

- Office & Operations Management

- Cold Calling & Lead Generation

- Conflict Resolution

- Payment Collections

- Quality Control

- DTG Printer Knowledge (Hobbyist Level)

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