Dedicated Inventory, Logistics & Customer Service Professional

Rugi Barrie

Lanham, MD *****

**********.***@*****.***

TEL (240 )584 – 8746. CELL

(301) 385 – 2454 HOME

Experienced Inventory & Logistics Specialist Skilled Customer Service Professional Health Information Expert

Detail-oriented and highly adaptable professional with a strong background in retail customer service, inventory, scheduling, and dispatch operations, combined with over three years of experience in medical records and release of information (ROI) within a healthcare setting. Adept at managing high volumes of data, ensuring compliance, and maintaining accuracy in fast- paced environments.

Proven success in customer service, with exceptional skills in communication, conflict resolution, and cross-functional collaboration. Known for the ability to multitask, prioritize effectively, and maintain professionalism under pressure.

After a productive personal break, I am energized and excited to reenter the workforce, bringing a renewed focus, strong work ethic, and a commitment to contributing meaningfully to a dynamic team.

Experience

Cashier and Customer Service

Goodwill Industries-Sterling, VA

November 2023 to April 2024

• Effectively engaged with customers to encourage donations, leveraging strong communication skills to boost overall contribution levels.

• Delivered outstanding customer service by resolving inquiries and concerns with professionalism and a friendly attitude, ensuring a consistently positive shopping experience.

• Accurately processed donations and handled transactions (cash and credit), demonstrating strong attention to detail and maintaining a clean, organized work environment.

• Assisted in sorting, cleaning, and preparing clothing items for sale, ensuring merchandise was displayed in a neat and visually appealing manner. Health and Nutrition Coach

GNC - General Nutrition Center-Leesburg, VA

April 2020 to November 2023

• Guided customers in meeting their personal wellness and health goals through responsible education and promotion of company products and supplements.

• Developed tailored nutritional plans by assessing clients’ dietary habits and wellness objectives, leading to personalized product recommendations and increased sales performance.

• Maintained strong client relationships through clear communication, emphasizing the importance of consistent supplement routines and recommending timely follow-ups.

• Operated the cash register with accuracy, managing transactions including cash handling, change slips, coupons, and end-of-day balancing and deposits.

• Upheld brand standards through effective visual merchandising, product rotation, and routine inventory checks to enhance the shopping experience and drive customer retention.

• Provided support with customer account issues including memberships, upgrades, billing inquiries, payment plans, and eligibility requirements.

• Resolved customer inquiries via phone, email, and live chat by applying trained procedures in quality assurance, compliance, and customer service best practices. Materials Handler

Capital Mechanical-Reston, VA

April 2019 to March 2020

• Transported freight, stock, and other materials between storage areas, production zones, and loading docks to ensure timely workflow and order fulfillment.

• Consistently followed safe handling practices while sorting, counting, and loading products for daily deliveries, ensuring efficiency and minimizing errors.

• Inspected incoming and outgoing shipments to verify accuracy of labels, quantities, and packaging, ensuring compliance with shipping and receiving standards.

• Prepared and processed essential shipping documentation, including work orders, bills of lading, and routing forms, to support smooth material movement.

• Maintained consistent inventory flow by ensuring the production floor was restocked with necessary materials each day to prevent delays in manufacturing.

• Verified shipment contents and documentation upon receiving goods, checking for accuracy, quality, and adherence to order specifications.

• Used barcode scanners to match items with system records, sorted packages by service type and destination, and adhered to company policies and logistics procedures.

• Performed administrative tasks such as answering phones, maintaining follow-up files, and assembling materials for reports, demonstrating knowledge of standard office procedures.

• Ordered plumbing supplies and materials as needed, and calculated labor and equipment costs per housing unit to support construction and maintenance planning. Inventory Control Specialist

Dollar Tree-Pinellas Park, FL

March 2018 to February 2019

• Monitored and maintained accurate stock levels by conducting regular inventory counts, ensuring shelves were properly stocked and backroom areas were organized.

• Received, unpacked, and inspected shipments, verifying item accuracy, condition, and quantity against purchase orders and invoices.

• Ensured merchandise was accurately labeled, priced, and displayed according to store layout and promotional guidelines.

• Operated point-of-sale (POS) systems to process customer purchases, returns, and exchanges efficiently and accurately.

• Handled cash, credit, and debit transactions, balanced registers at the beginning and end of shifts, and maintained accurate financial records.

• Assisted customers in locating products, answering questions, and providing excellent customer service to enhance the shopping experience.

• Collaborated with team members to restock merchandise on the sales floor quickly and neatly, ensuring product availability and presentation.

• Maintained cleanliness and organization of the store, including checkout areas, aisles, and stockrooms, to meet safety and brand standards.

• Reported inventory discrepancies, stock shortages, and damaged goods to management for timely resolution.

Release of Information Specialist / Medical Records / Mail Clerk Bayfront Medical

Center

Stat Informatics Solutions-Saint Petersburg, FL

June 2013 to January 2017

• Managed and maintained confidential patient health records in compliance with HIPAA regulations, ensuring accuracy, security, and timely accessibility for clinical staff.

• Retrieved, organized, scanned, and filed medical documents into the Electronic Health Record (EHR) system, maintaining up-to-date and well-documented patient files.

• Processed requests for medical records from patients, physicians, insurance companies, and legal entities, verifying authorization and adhering to hospital policies.

• Collaborated closely with healthcare providers to ensure accurate documentation, proper coding, and timely updates to patient records.

• Handled daily mailroom operations, including sorting, distributing, and logging incoming and outgoing mail, medical documents, and interdepartmental correspondence.

• Monitored and maintained tracking systems for all incoming and outgoing health records and correspondence, ensuring timely delivery and documentation.

• Assisted in chart audits and quality assurance reviews, identifying discrepancies and ensuring completeness and compliance with regulatory standards.

• Supported release of information (ROI) processes, confirming appropriate documentation and safeguarding sensitive data throughout the release cycle.

• Coordinated with multiple hospital departments to streamline information flow, improve document retrieval times, and enhance patient care delivery.

• Trained and mentored new staff on department protocols, EHR systems, and mailroom procedures, ensuring consistency and compliance across the team. Inventory\Shipping\Packaging Clerk

HT Global Circuits-Saint Petersburg,

FL March 2011 to June 2012

• Maintained accurate inventory records by updating incoming and outgoing shipments daily using Microsoft Excel and QuickBooks, ensuring real-time stock visibility and operational efficiency.

• Oversaw all receiving activities from major carriers including FedEx, UPS, USPS, and DHL, verifying contents against purchase orders and promptly addressing discrepancies.

• Ensured all inventory procedures and warehouse operations were conducted in strict compliance with OSHA safety standards, promoting a safe and organized work environment.

• Accurately prepared shipments according to client specifications, including careful packaging, labeling, weight documentation, and proper handling of fragile or high-value items.

• Managed the intake and correct placement of all incoming merchandise in the warehouse, verifying documentation and organizing stock for easy retrieval and audit readiness.

• Ordered and tracked inventory, office, and shipping supplies, maintaining optimal stock levels and coordinating with suppliers to avoid disruptions.

• Communicated daily with vendors via email to resolve shipping issues such as missing or damaged items, returns (RMAs), and incomplete orders, ensuring prompt resolutions and vendor accountability.

• Liaised with internal departments including Sales, Quality Control, and Engineering to verify that outbound shipments met specific customer and product requirements.

• Made informed decisions regarding shipping methods and delivery timelines, leveraging knowledge of carrier systems, rates, and special services to optimize cost and efficiency.

• Maintained digital file systems for the Framing Department and shipping documentation, supporting streamlined access to historical data and improved administrative workflow.

• Operated power tools and air tools safely and efficiently to support packaging, framing, or warehouse functions as needed.

• Regularly lifted and moved items over 75 lbs, demonstrating strength, safety awareness, and physical endurance in a fast-paced environment.

• Kept the warehouse clean, organized, and ready for incoming merchandise, improving accessibility and reducing risks of damage or misplaced stock.

• Maintained open communication with supervisors and cross-functional teams to coordinate tasks and address issues promptly.

Education

UNF Jacksonville, FL

Associate's degree in Business

February 2010 to August 2013

Certified Customer Service Representative 440

Central Insurance School - Clearwater, FL January

2008 to July 2012

Skills *

•Medical Records (3 years)

•Billing (4 years)

•Excel (10+ years)

•Receptionist (3 years)

•Scheduling (3 years)

•Training (2 years)

•Microsoft Excel (10+ years)

•Management (1 year)

•Clerical (4 years)

•Outlook (10+ years)

•Word (10+ years)

•Customer Relations (7 years)

•Customer Service Skills (10+ years)

•Inventory Management

•Shipping Receiving

•Inventory Control

•Warehouse Inventory

•Access Control

•Pallet Jack

•Materials Handling

•Freight Experience

•Administrative Experience

•QuickBooks

•Conflict Management

•Computer Science

•Order Picking

•Mail Room / Release of Information Specialist

•EMR systems

•Medical records

•Manufacturing

•Assembly

•Mechanical knowledge

•ICD-10

•CPT coding

•Medical terminology

•Security

•Supply chain

•Warehouse experience

•Forklift

•Shipping & receiving

•Materials handling

•RF scanner

•Packaging

•Clinic

•Organizational skills

•Time management

Certifications and Licenses

Driver's License

HIPAA Completed

OSHA Completed

CSR

Food Handler Certification

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