Executive Administrative Assistant and Customer Relations Specialist
Resume:
Ta’shia Severe
EXPERIENCE
HIGHLIGHTS
• Customer Relationship
Management:
Capable of building and maintaining
constructive, professional
relationships with internal and
external customers.
• Problem-Solving:
Works quickly and creatively to
address unexpected issues to satisfy
customers through collaboration.
• Time Management & Prioritization:
Demonstrates ability to manage
conflicting demands in an office
environment.
• Effective & Clear Communication:
Listens well to the needs of
customers and fellow employees
and communicates clear actions or
solutions across multiple channels
(phone, email, video conferencing,
in-person) and industries.
• Decision-Making:
Skilled in problem-solving
techniques and exercising sound
judgment to effectively manage
challenges.
• Self-Motivation:
Energetic, highly driven and capable
of working independently while
remaining focused on group
objectives.
• Team Collaboration:
Excellent teamwork abilities in
collaborative settings, which
enhance overall productivity and
performance.
• Service Excellence:
Committed to providing exceptional
support to all customers.
PROFESSIONAL EXPERIENCE
RECEPTIONIST/ADMINISTRATIVE ASSISTANT MAR 2019 – CURRENT Chevy Chase House Senior Living Washington, DC
• Provides information to callers and visitors regarding the company and its services
• Assists senior residents by providing exceptional concierge services to support a variety of requests, including transportation arrangements, dining reservations, event bookings, and other personal services
• Responds to the needs of residents, families, and visitors by providing immediate assistance
• Appropriately and accurately prepares and distributes routine correspondence
• Receives visitors in a courteous, polite, and warm manner
• Responsible for answering incoming calls, directing calls to appropriate departments and employees, mail distribution, flow of correspondence, requisition of supplies, when necessary, as well as additional administrative duties. FREELANCE HAIR AND MAKEUP ARTIST APR 2017 – MAR 2019 Self-Employed Various DMV Locations
• Provided consultations for new customers and managed product supply orders.
• Performed facials and ensured the cleanliness of my personal workstation and tools.
MAKEUP ARTIST SEP 2016 – APR 2017
Beauty Bar Hyattsville, MD
• Provided consultations for new customers and managed product supply orders.
• Performed facials and ensured the cleanliness of my personal workstation and tools.
• Sold a variety of beauty products, including makeup, face care, and body essentials.
• Processed customer payments.
• Applied makeup touch-ups and provided makeup removal services.
• Recommended personalized skincare routines for clients.
• Stayed updated on makeup application techniques and trends. HAIR STYLIST ASSISTANT AUG 2014 – MAR 2017
Pazzion Hair Studio Lanham, MD
• Assisted in preparing clients for hair treatments, ensuring their comfort at a Five- Star rated salon.
• Managed payments, ordered supplies, and sold hair care products.
• Shampooed, conditioned, and rinsed clients' hair.
• Educated clients on scalp care and maintaining healthy hair.
• Helped clean and maintain the salon space.
PROFILE
Motivated professional dedicated to delivering exceptional service to a diverse customer base in office, hospitality, and cosmetology environments. Proven track record as a dedicated, reliable, and detail-oriented employee who truly enjoys and values human interaction. With 10 years of experience in fast-paced, service-oriented environments. Seeking a position that leverages my hospitality and customer service experience.
***************@*****.***
linkedin.com/
Beltsville, MD
COMMUNITY EXPERIENCE
2020 – CURRENT
Sounds of My People Music & Arts Ent LLC (non-profit) Silver Spring, MD
• Inventory Purchasing
• Issuing and processing invoices while completing other reporting requirements EDUCATION
High School Diploma May 2017
High Point High School Beltsville, MD
ADD ANY OTHER EDUCATION OR CERTIFICATIONS OR COURSES REFERENCES
Available upon request.
OTHER SKILLS
• Microsoft Office
• ADD OTHER Computer
Programs
• Other Languages Etc
ADD WHAT YOU ARE ABLE TO
DO ON SOCIAL MEDIA.
SOME COMPANIES NEED
HELP IN THIS AREA AND
MAY VALUE THE SKILL
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