Administrative Support Specialist with 5+ Years Experience
Resume:
EP
Esther Perdomo
Professional Summary
Dedicated and professional with more than five years of experience providing administrative support, accompanied by a proven track record of maintaining efficient office operations.
Work History
NYCERS - Associate Retirement Benefits Examiner L1 Brooklyn, NY
09/2023 - Current
African American Planning Commission, Inc - DOO - Admin Assistant/HR Assist
Brooklyn, NY
04/2020 - 05/2022
Aguila, Inc - CEO Administrative Assistant
The Bronx, NY
03/2016 - 04/2020
Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up.
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Interacted with clients on regular basis to quickly alleviate issues and provide open case updates.
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Performed duties and provided service in accordance with established operating procedures and company policies.
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Handled confidential and sensitive information with discretion and tact.
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Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
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● Facilitated training and onboarding for incoming office staff.
● Oversaw and managed hiring process and assisted human resources. Reviewed and screened applicant resumes to identify qualified candidates.
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Manage executive calendars, strategically coordinating meetings, appointments and events. Greeted and proactively assisted visitors in a timely manner
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************@*****.***
The Bronx, NY 10458
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Skills
● Communication, Data Entry, Filling
Office Management, QuickBooks,
Phone Skills
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Microsoft Office Suite (o365), Kronos,
Adobe/PDF
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● Paylocity, Zoom Slack, Webex Meeting,
Education
University of Phoenix
Tempe, AZ
Master Of Public Administration: Public
Affairs And Public Policy Analysis
11/2023
Phoenix University
Phoenix, AZ
Bachelor of Science: Public Administration
04/2018
National Council For Behavioral Health
The Bronx, NY
Certified: Mental Health First Aid USA
04/2017
American Red Cross (Safety First)
Bronx, NY
Certified : CPR / AED - Adults Plus Child
CPR
Ovalles Carlos M DDS - Front Office Manager
Manhattan, NY
07/2015 - 02/2016
FreshDirect Long - Plant Administrative Assistant
Staten Island, NY
01/2015 - 07/2015
Provide continued administrative support for the Director of Program Development and the CEO
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● Handled sensitive information with the utmost confidentiality Assist peers and management Billing using the DHS CARES system and Microsoft Excel
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Reconciled end-of-day reports to determine accurate billing and payment processing.
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Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
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● Coached employees through day-to-day work and complex problems. Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
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Reconciled payroll hours, performed troubleshooting, and escalated issues when necessary
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● Translated one-on-one conversations and town hall-style meetings Assist the Human Resources Team by scheduling/coordinating various training and events
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Languages
Spanish
Native or Bilingual
English
Full Professional
06/2011
Bronx High School For Writing And
Communication Arts
Bronx, NY
High School Diploma
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