Senior Travel Sales Leader with AMEX Experience

Joseph A. Puma

*** ***** *** ** ** Lee NJ ***** H 201-***-**** C 201-***-**** ******@*******.***

Summary

Results-oriented Sales Management Professional with extensive experience, Increasing Profits, exceeding quotas, expanding market share, and Exceeding quotes of previous years volume. I have worked for American Express Travel as a Sales Manager where I researched trends and identified opportunities for new business development and maintained consistent communication with established accounts to ensure business retention and revenue growth. I vaulted revenues from 0 to $1M in firm's first year and built annual revenues to $7M during tenure, consistently increasing sales by between 15% and 45% despite challenging market dynamics. I can readily take

on increasing responsibilities, Developing, and implementing key strategies to achieve high business retention rates and measurable results in highly competitive markets. Additional areas of expertise. Have extensive product back round

experience.

Additional Skill

New Business Development

Branch Management Expansion

Margin Improvement

Operations Management

Negotiations

Strategic Alliance Building

Project Management

Experience on Sabre/Apollo

Process Reengineering

IATA/CLIA

B2B Sales

Sales Manager

Brookdale Senior Living

September 2021 to Present

Provide tours of the property for prospective residents and close sales for new clients seeking

Assisted living and Memory care services. Increasing occupancy to 84% in 7 months.

Build relationships with referring individuals and organizations.

Organize events such as monthly luncheons with local Chamber of Commerce to stay visible within the community.

Maintain good communication and follow-up with new residents and families to assure satisfaction with

Our community.

Regional Sales Manager

Homeric Tours - New York, NY

January 2019 to 2021

Account management, Sales Management, increased company sales and revenue by attending travel trade shows throughout the tri state region. And promoting the company brand. Including promoting our group dept.

Business.

District Travel Manager

AAA North Jersey Nov 2016 to Dec 2018

Responsible for overseeing 4 branches in the region to drive up revenue streams by attending Marketing conferences in various cities, and bringing in large revenue from vendors

AAA is rated by a diamond system, basically the same as 4-star, 5-star 6- star hotel, 6 diamond is the best. Depending on the property, major hotels want to advertise their brand with someone they can trust.

In a 5-day period I bought in over $39,475 in new found revenue from our vendors coming on board. Increased the advertising campaign by advertising to the correct demographics of clients in various neighborhoods.

Managed in the Main office in Wayne New Jersey and also overseeing 4 branches in the AAA Region. Handled the Marketing for the Region in the AAA Now Magazine

Organized training and Seminars with Vendors Twice Monthly Nationwide.

Sales Manager

Holiday Inn, Saddle brook NJ Nov 2014 – Nov 2016

Managed and reserved guest travel arrangement.

Updated staff on current affairs, promotions and specials for the property. Increasing revenue and guest satisfaction on a constant basis.

District Sales Manager American Express Travel, New York NY Feb 1991 to Oct 2014

Managed and reserved clients travel arrangements.

Trained and updated travel consultants. Managed day to day operation of a high volume office.

Handled all the marketing and advertising for the branch.

Directed day-to-day operations for multimillion dollar branch.

Proposed and executed policies and programs to achieve maximum sales volume for diverse client base.

Led professional sales staff providing training and product expertise to optimize performance.

Researched trends and identified top opportunities for new business development.

Maintained consistent communication with established accounts to ensure business retention and revenue growth.

Vaulted revenues from 0 to $1M in firm's first year and built annual revenues to $7M during tenure.

Consistently increased sales by between 15% and 45% despite challenging market dynamics.

Improved profit margins and reduced overhead by outsourcing a staff position.

Conceived and implemented innovative weekly promotional campaigns to drive new sales.

Recruited, hired, trained and motivated 7-member professional staff.

Additional Experience

Branch Sales Manager

Liberty Travel Corporation, Inc.

Spearheaded a successful startup branch, delivering $3.5M in new revenues.

Received six Manager of the Year awards.

Boosted branch performance and elevated overall ranking to 5 out of 175 in just three years.

Achieved and maintained an unprecedented level of 2 accounts receivable per month, compared with the 25+ average maintained by branches enterprise-wide

Military Service: Sergeant, U.S. Air Force

Associate Degree

Business Management

State University at Farmingdale, N.Y

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