HR & Recruiting Director Resume

*** * **** ** *** D*, MARLBOROUGH, UNITED STATES, 01752 •

*************@*****.*** • +1-508-***-****

CHRISTELLE MARIE DUCASSE

HR and Recruiting Director

PROFESSIONAL SUMMARY

HR Recruitment & Benefits Manager with experience enhancing operational efficiency and resident satisfaction through innovative HR onboarding and scheduling processes. Demonstrates expertise in regulatory compliance, staff supervision, and performance management, contributing to elevated service quality and team readiness. Aspires to leverage skills in communication and vendor relations to drive organizational success and attract top talent. EMPLOYMENT HISTORY

LEAD CONCIERGE 2023 - Present

Artisan at Hudson Hudson

• Manage front desk, Handle resident work orders and grievances

• HR onboarding, training and development

• Oversee email interactions, ensure smooth daily operations

• Coordinate logistics, maintain compliance documentation for residents and staff.

•Staff and Employee event coordination

• Oversee security and concierge staff

• Team scheduling, Recruiting and onboarding,

DRIVER/CSR/STEWARD 2018 - 2023

National express/Kiessling Transit Framingham

• Coordinated driver onboarding, ensuring seamless integration and compliance.

• Managed remote scheduling and training, enhancing operational efficiency.

• Conducted thorough compliance audits, maintaining up-to-date digital records.

• Facilitated communication between staff and management, resolving issues promptly.

• Strengthened regulatory adherence, contributing to improved service standards.

• Orchestrated driver training programs, enhancing team readiness and ensuring compliance with industry regulations. PERSONAL RESPONSE ASSOCIATE 2016 - 2018

Phillips Lifeline

• Managed emergency call responses for medical alert subscribers in a fast-paced remote environment.

• Assisted customers with medical emergencies, ensuring quick coordination with emergency services.

• Documented all interactions accurately within the company’s remote system. EDUCATION

RADIOLOGY

Massachusetts Bay Community College

SKILLS

Staff Supervision, Records Management, Scheduling, Budget Management, Training, Performance Management, Process Improvement, Customer Service, Compliance, HR Administration, Talent Acquisition, Regulatory Compliance, Team Development, Relationship Building, Vendor Relations, Event Coordination.

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