Resident manager

JOSEPH MULLINS

Brooklyn NY 917-***-**** ***************@*****.*** LinkedIn Profile

CAREER SUMMARY

Multidisciplinary Facilities Maintenance Specialist with over a decade of experience managing key infrastructure systems, property operations, and asset preservation within residential, commercial, and municipal portfolios. Demonstrated skills in HVAC diagnostics, BMS platform management, plumbing and electrical systems maintenance, and structural rehabilitation. Skilled in establishing regulatory compliance strategies that are in compliance with REAC, NYCHA, and local code enforcement, while fostering operational continuity through preventive maintenance strategies and lifecycle asset management. Experienced in leading inspection preparedness, correcting complex technical flaws, and optimizing maintenance procedures to make risk reduction and plant availability easier.

CORE COMPETENCIES

Communication

Problem-Solving

Structural Repairs

Work Order Management

Smart Technology Integration

Building Management Systems

CAPEX Budgeting

Time Management

Conflict Resolution

NYCHA Compliance

Preventative Maintenance

Electrical Systems Maintenance

Leadership

Troubleshooting

REAC Inspections

Team Coordination

HVAC System Repairs

Plumbing System Maintenance

TECHNICAL SKILLS

HVAC Diagnostics and Maintenance: Perform advanced troubleshooting, component replacement, and seasonal servicing of HVAC systems to ensure energy efficiency and regulatory compliance.

Building Management Systems (BMS): Operate and manage automated building systems for real-time monitoring and performance optimization of HVAC, lighting, and access control.

Electrical Systems Servicing: Conduct maintenance, repair, and safety testing on electrical infrastructure, ensuring compliance with NEC standards and minimizing downtime.

Plumbing System Maintenance: Execute pipe repairs, fixture installations, and water system diagnostics aligned with municipal code requirements and preventive strategies.

Preventive Maintenance Planning: Design and implement recurring maintenance programs that reduce unscheduled repairs and extend the lifecycle of building assets.

CMMS and Property Management Software: Use platforms like BuildingLink, Yardi, and CMMS to manage work orders, track asset performance, and streamline operational workflows.

WORK EXPERIENCE

Resident Manager 07/2023 Current

The Dermot Company Brooklyn, NY

Conduct comprehensive diagnostics and corrective maintenance on critical building systems, including HVAC, plumbing, and electrical, ensuring sustained operational performance and minimal system failures.

Utilize Yardi and BuildingLink platforms to manage computerized maintenance management systems (CMMS), tracking work orders, coordinating service schedules, and streamlining tenant issue resolution.

Direct time-sensitive emergency response protocols, deploying internal teams and third-party vendors to mitigate infrastructure risks and maintain uninterrupted residential service delivery.

Oversee regulatory compliance initiatives by preparing for NYCHA and REAC inspections, auditing maintenance records, and maintaining up-to-date certification documentation in line with housing authority standards.

Superintendent 01/2023 06/2023

Fairstead - Savoy Apartments New York, NY

Directed day-to-day operational maintenance for a portfolio of 1,080 residential units, overseeing mechanical systems diagnostics, HVAC servicing, and complex plumbing infrastructure repairs.

Developed and executed a data-driven preventative maintenance framework, optimizing asset lifecycle management and reducing corrective maintenance expenditures by 20%.

Managed time-critical emergency response operations and coordinated third-party vendor engagements to ensure SLA compliance and expedited work order resolution.

Standardized maintenance workflows and documentation processes to enhance compliance visibility, improve service response metrics, and support property management reporting needs.

General Contractor 08/2022 01/2023

Super Cool New York, NY

Managed end-to-end execution of capital improvement and maintenance projects across residential and commercial assets, ensuring adherence to architectural specifications, budget constraints, and project timelines.

Executed complex HVAC, plumbing, and structural system repairs, maintaining full compliance with municipal building codes, OSHA safety regulations, and local inspection requirements.

Conducted site assessments and scope evaluations to identify infrastructure vulnerabilities, prioritize remediation efforts, and mitigate risk exposure across multi-unit properties.

Coordinated subcontractor activities, procurement logistics, and inspection scheduling to ensure quality control, regulatory alignment, and seamless turnover of completed work.

Assistant Maintenance Supervisor 06/2019 01/2022

Related Affordable Queens, NY

Led maintenance operations across two residential complexes totaling 652 units, supervising a cross-functional team of 17 technicians while enforcing service-level benchmarks and optimizing maintenance workflows.

Ensured full regulatory alignment with NYCHA, REAC, and local safety ordinances by instituting rigorous inspection protocols and compliance documentation practices, resulting in a 40% reduction in code violations.

Directed execution of structural rehabilitation projects, including masonry restoration, subfloor systems, drywall repair, and surface finishing, ensuring adherence to engineering specifications and lifecycle standards.

Oversaw a $36M+ capital improvement budget, managing procurement, vendor negotiations, GM boiler operations, and payroll systems to maximize operational efficiency and cost accountability.

Acting Superintendent 09/2020 07/2021

Related Affordable Far Rockaway, NY

Oversaw critical building infrastructure systems, including HVAC, electrical distribution, and plumbing networks, ensuring all maintenance activities met federal, state, and municipal code compliance standards.

Directed time-sensitive emergency repair operations, deploying personnel and resources to mitigate safety hazards, maintain habitability, and preserve structural system integrity.

Performed detailed property condition assessments across multiple assets, identifying latent defects and initiating corrective actions that resulted in full operational recovery of two buildings within 12 months.

Coordinated preventative maintenance schedules and regulatory inspections, aligning asset management strategies with risk mitigation goals and long-term capital planning.

Handyman & Maintenance Technician 01/2017 06/2019

Related Rentals – 1 Union Square New York, NY

Performed comprehensive apartment turnarounds, executing high-quality painting, drywall restoration, and electrical repairs to ensure units met move-in readiness and compliance with property standards.

Delivered prompt, high-volume maintenance services, coordinating apartment preparation and addressing repair requests to meet tight leasing timelines and tenant satisfaction targets.

Consistently committed overtime hours to guarantee on-time unit availability, managing concurrent tasks while maintaining operational efficiency and reducing turnover delays.

Ensured all work complied with local safety regulations and property-specific standards, maintaining consistent quality control through proactive inspections and rigorous adherence to project deadlines.

EDUCATION

Associate of Arts: Information Needed

Information Needed Information Needed

CERTIFICATIONS

Journeyman License – Licensed for advanced maintenance and construction work.

Micro Turbines License – Certified by the FDNY for safe operation and maintenance of microturbines.

Driver's License – Valid and up-to-date.

Fair Housing Compliance – Knowledgeable in property management regulations

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