Operations & Logistics Professional

E Eric Johnson

773-***-**** ******@*****.*** Lexington, MS 39095

SKILLS

• SAP R/3 System

• Microsoft Office Suite

Imaging/Ghost

Severs/Desktops/Laptops

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• Lotus Notes

• Mac & Windows OS

• WMS

• Blue Yonder

• Kronos

Safety Regulations

Implementation

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• Resolve Customer Issues

• Safety Monitoring

Daily Operations

Management

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Professional

Relationships

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• Process Monitoring

Coordinate

Transportation

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Project Planning and

Scheduling

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Warehouse Safety

Programs

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• Oversee Department

• Worker Supervision

• Internal Loss Prevention

• Materials Monitoring

Logistics Processes

Planning

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• Personnel Scheduling

• Operational Planning

Profit and Loss

Management

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• Establish Rates

• Resource Management

Emergency Operating

Procedures

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• Supply Chain Solutions

PROFESSIONAL SUMMARY

I'm a skilled professional with expertise in computers, management, and logistics. With a strong background in these areas, I have excelled in various roles throughout his career.

Starting in the field of computers, I have extensive knowledge of hardware and software systems. i also have a deep understanding of computer programming languages, network administration, and database management. I've successfully implemented innovative technology solutions, streamlined processes, and improved system efficiency.

In the management domain, I've garner leadership skills by effectively overseeing teams and projects. I possess excellent interpersonal skills, allowing me to effectively communicate with team members, stakeholders, and clients. I earned a proven track record of successfully delivering projects on time and within budget. In the logistics arena, Ive developed a comprehensive understanding of supply chain management, transportation, and warehouse operations. I've successfully managed the coordination of goods, materials, and services, ensuring smooth operations and timely deliveries. With strong analytical skills have enabled me to optimize logistic processes, reducing costs and improving customer satisfaction. Throughout my career, Ive demonstrated excellent problem-solving abilities, adaptability, and a passion for continuous improvement. I'm highly motivated, result- oriented, and thrives in fast-paced environments.

With a solid foundation in computers, management, and logistics, I am well-equipped to tackle complex challenges and make valuable contributions to any organization. I am constantly seeking opportunities to further expand my knowledge and skills to stay ahead in the ever-evolving domains of technology, management, and logistics. WORK HISTORY

May 2024 - Current

Store Manager, T-Mobile, Greenville, USA

Managed stock within set minimum and maximum levels to serve customers without over-extending finances.

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• Leveraged strong working knowledge of products and systems within monile industry.

• Planned logistical operations for safe transportation, storage and sale of goods.

• Oversaw business staffing and training, building successful, customer-focused team. Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.

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• Receiving Oversight

Lean Manufacturing

Processes

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• Traffic Management

Improvement

Recommendations

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Distribution Reporting

and Documentation

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• Warehouse Inspections

• Quality Control

• Product Control

Distribution and

Warehousing

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• Operational Standards

• Operations Control

Shipping Activity

Oversight

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• Employee Development

• Workflow Management

Employee Performance

Evaluations

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• Outbound Marketing

Outgoing Shipments

Oversight

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• Motivational Leadership

• Performance Monitor

• Route Optimization

Supply Chain

Performance

Management

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• Warehouse Supervision

• Logistics Integrations

• P&L Management

• Return Processing

• Testing Orders

• Transport Scheduling

Defective Product

Removal and Disposal

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• Assign Jobs

• Cost Control

• Improvement Plans

Part Repairs and

Replacement

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Manage Storage

Operations

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Inventory Management

Software

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Standards

Documentation

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Route Navigation

Software

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• Six Sigma Methodologies

• Oversee Distribution

• Business Operations

January 2023 - May 2024

Senior Operations Manager, Dollar General Distribution Center, Indianola, MS November 2021 - December 2022

Inbound/Outbound Operations Manager, Dollar General Distribution Center, Indianola, MS

Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.

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Pursued new business opportunities by forging strong networks and contacting potential buyers.

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• Implemented staff incentives that led to 60% sales revenue growth in 4 months. Supervised day-to-day store activities for mobile retail location, managing 8 store staff members.

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• Negotiated buying conditions and sales contracts to secure lucrative deals.

• Oversaw workforce management planning, volume predictions and capacity planning. Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.

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• Procured contracting arrangements with sub-contractors and service providers. Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.

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• Oversaw staff and sub-contractor performance review assessments.

• Allocated resources to planned programs according to business objectives.

• Managed employee-related issues encompassing labor, turnover and diversity. Promoted use of multichannel communication strategies, automated chat and social messaging.

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Developed systems and procedures to improve operational quality and team efficiency.

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• Provided leadership for continual management and employee training initiatives.

• Implemented innovative programs to increase employee loyalty and reduce turnover.

• Reduced operational risks while organizing data to forecast performance trends.

• Reported issues to higher management with great detail.

• Prepared documents for internal and external audits. Reviews current or future trends that indicate possible gaps in inbound or outbound functions and makes recommendations based on findings

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Participates on distribution center management team; develops action plans for conducting internal analyses and gap identification

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Conducts daily status meetings with management team to review prior day's performance and to develop action plan for current day

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Leads development of and communicates Productivity Improvement Plan for each performance indicator or area identified for improvement

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Conducts observations to identify areas for change; conducts analyses to develop action plans to address operational and employee gaps

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Leads inbound or outbound team in goals and measurement development and implementation

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Reviews the strategic goals of the inbound or outbound area and sets performance goals

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Monitors department budget on a monthly basis; assists in development of budget for inbound or outbound functions

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Conducts weekly staffing reviews with Operations Manager and Human Resources to determine appropriate staffing levels for inbound or outbound departments

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• Communicates with company carrier regarding store loads and backhauls.

• Client Base Retention

Performance

Maximization

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Logistics Database

Management

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• Conveyor Systems

Interdepartmental

Collaboration

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• Regulations Compliance

• Carrier Negotiations

• Replacement Orders

January 2020 - August 2021

Store Manager, Dollar General, Coila, MS

January 2018 - March 2020

GM Support Manager, Walmart, Greenwood, MS

February 2013 - February 2020

General Manager, Exhaust, Mokena, IL

March 2018 - November 2018

Associate, Wal-Mart Supercenter, Greenwood, MS

Recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed

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Provide proper training for employees; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and including termination

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Ensure the financial integrity of the store through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures

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Ensure that all merchandise is presented according to established practices; utilize merchandise fixtures properly including presentation, product pricing and signage

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Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications; ensure employee compliance

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• Complete all paperwork and documentation according to guidelines and deadlines.

• Management

• Open/Close of Registers and Tills

• Customer Relations and Complaint Resolution 1st Contact

• Staff over 200 insuring Performance/Disciplinary

• Stock count verifications

• All Day task management of everything under the roof of store

• Ensuring that store associates are up to date on training modules

• Keep track of the daily sales by checking the daily sales reports

• Track inventory and supervise the shipment

Supervise offloading and stocking of merchandise, Performed refresh projects for small-medium sized local businesses

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• Performed large refresh project for Northwestern Hospital (Contracted)

• Responsible for PC builds and hardware/software modifications

• Network management and administration and front-line user management

• Staged equipment for end user and project based needs Provided technical support for small business and in-home networks.IT Desktop SupportVertex Pharmaceuticals, Inc.

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• Perform B2B sales and vendor management

• Responsible for the growth of business

• Manage employees

• Open and Close Business

• Provide in-house QA

• Customer Relations Specialist Desktop Support/Store ManagerTRO/TigerDirect

• Greeting Customer/ Customer Assistance

• Inventory control

• Team to help stop internal/external shrinkage

• Stock shelves

• Help maintain positive environment for employees/customers February 2017 - January 2018

Technical Support, T-Mobile, Chicago, IL

March 2005 - February 2007

Desktop Support, Vertex Pharmaceuticals, Cambridge, MA October 2001 - November 2004

Chemical Operator, Aventis Behring Pharmaceuticals, Bourbonnais, IL August 2000 - April 2001

Internship Student, Aventis Behring Pharmaceuticals, Bourbonnais, IL

• Mobile

• Multi platform knowledge

• Train new hires

• Open/Close Corporate Stores

Manage deposits & Inventory, Upgraded hardware on laptops and desktops (ram, components, hard drives, etc.)

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• Troubleshot bluescreened computers in safe mode

• Troubleshot hardware and software issues onsite and remotely

• Sold new workstations to meet clients requirements and specifications

• Oversaw 35 onsite technicians across multiple store locations

• Managed and maintain stock of inventory

Responsible for quality control and drawer counts along with a daily physical inventory

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• Hired knowledgeable Employees

• Created Marketing Strategies and Flyer Creation

• Met and exceeding aggressive monthly sales quotasPC TechChev Unlimited

• 400+ end user refresh project on Windows XP Platform Provided first line desktop support to internal users, assisting them withhardware and software problems via phone, email, or Help desk tickets.

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Assisted Helpdesk Team leader to provide Helpdesk static reports and other administrative outputs.

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Participate as Project leader and as Staff in various projects related to helpdesk service improvement purpose.IT Support/Chemical OperatorAventis- Behring Pharmaceutical

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• Assisted with, integration and performed work within Active Directory

• Imaged workstations for 300 end users

• Assisted with entire network rebuild and configured new peripherals to new network

• Managed vital parts of the G3R process

• Assisted with the pooling of plasma

• Centrifuging cryoprecipitate from plasma

• D.E.A.E, and many more tasks.

• Documentation and time was critical and a necessity.

• Plasma product is worth several thousands of dollars. Major task to be aware of the entire process.Data EntryAventis-Behring Pharmaceutical

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• Entered data into the, R/3 System for the Warehouse Department.

• Preventive maintenance records, and inventory management.

• Started work orders for the replenishment of product.

• Accurate and readily available for the FDA and other regulatory agencies

• Performed other duties as requested

EDUCATION

Associate Of Applied Science, Computational Science South Suburban College Of Cook County, South Holland, IL Associate Of Science, Criminal Justice

Parkland College, Champaign, IL

Bachelor Of Applied Science, Computer And Information Sciences University Of Illinois At Urbana-Champaign, Champaign, IL

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