Remote IT Specialist and Support Lead
Resume:
SHERRY ADOLPH
White Lake, MI 48386
Cell 248-***-****
************@*********.***
EXPERIENCE
Sherry’s Computer Repair Service November 2003 – Present
Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed..
Install, maintain and troubleshoot computers, printers, phones and other peripheral equipment.
Ensure system security in compliance with policy including virus protection.
Whitesell Formed Components/PennAutomotive October 2016 – May 2018
IT Manager
Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
EDI setups and monitoring for ASN’s.
Install, maintain and troubleshoot computers, printers, phones and other peripheral equipment.
Ensure system security in compliance with policy including virus protection.
Set up new employees with ID, email address, and phone numbers, phones and other necessary configurations for their role.
Manage all Communication provider relationships.
Administration for Windows 2008R2, Server 2003, Server 2012 Active Directory servers
Exchange server administration for Office 365.
Utilize enterprise tools sets such as Active Directory, System Center, etc. for Active Directory user creations, user exits, transfers etc…
Perform MAC administration for Avaya Phone.
Perform MAC Tyco security.
Perform MAC Plexus.
Administration Terminal Servers.
Gagetrak.
Meraki Cloud administration.
Dell Sonicwall administration
HyperV administration
Adobe Cloud administration.
FCA and Covisint Administration.
Plex System administration EDI mailbox setups.
AutoCAD.
Solidworks.
Fixed asset CS - Thompson Reuters
Follow standard software installation procedures and install a variety of software packages
Perform OS and software updates as needed
Collaborate with database developers to ensure efficient operation of the company’s end user computing environment.
Maintain software and hardware inventories.
Asset tracking.
LogMeIn administration/antivirus administration.
Diplomat Pharmacy March 2016 – October 2016
Senior IT Support Technician
Duties and Responsibilities include the following. Other duties may be assigned.
Mentoring of entry level and intermediate team members.
Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
Install, maintain and troubleshoot computers, printers, phones and other peripheral equipment.
Ensure system security in compliance with policy including virus protection
Set up new employees with ID, email address, and phone numbers, phones and other necessary configurations for their role.
Administer Windows 2008R2, Active Directory servers.
Exchange server administration.
Utilize enterprise tools sets such as Active Directory, System Center, etc. for Active Directory user creations, user exits, transfers etc…
Perform MAC for Cisco phones
Perform MAC for Engage call recording for users
Install Interaction Desktop and call Manger software
Follow standard software installation procedures and install a variety of software packages
Perform OS and software updates as needed
Manage and complete incident and move, add, change (MAC) requests and update ticketing system accordingly
Collaborate with system/network/database administrators to ensure efficient operation of the company’s end user computing environment.
Maintain software and hardware inventories
Assist with equipment replacement cycle
Must be able to provide on-call support 24x7 as part of a rotation
If necessary, liaise with third-party support and PC equipment vendors and escalate as needed to maintain service levels.
Prepare and maintain appropriate written documentation for procedures, systems, and infrastructure
Responsible for implementing new technology solutions.
Maintain an awareness of trends within the technology industry
Maintain a neat and organized workspace.
Other Duties and Responsibilities as assigned.
EXPERIENCE
Multi Bank Securities January 2014 – March 2016
Systems Administrator - Asset Manager
Overall responsibilities included providing network troubleshooting for desktops, laptops and printers for remote users and desk side support in an Active Directory and Windows 7 - XP environments.
Administer Windows 2008R2, Active Directory servers.
Exchange server administration.
Support end-users experiencing hardware, software, and network connectivity issues. user access problems such as user password resets and user account unlocks.
Install, configure and upgraded PC software and hardware, install updates and patches,
Installation and management of virus protection on PC ‘s and lap tops.
Pivotal and I3 client support.
Order all hardware for Multi Bank Securities.
Microsoft Office and Outlook support.
Kaseya, Trackit.
Asset management and disposal.
I am part of a 2-person team of technicians that support over 150 laptops and PC’s and over 20 printers throughout Multi Bank Securities.
Citrix ZenApp, VMware, 2X, Citrix Receiver.
VNC, Logmein, WebEx, Gotomeeting
Create and maintain in house department documentation.
Migrate desktops and laptops from to Windows XP Pro to Windows 7 Pro
Support Mac’s, tablets Ipads, Iphones, Android phones.
HP Certified for laptop and desktop repairs.
Responsible for hardware repair for Dell laptops and desktops, and HP printers.
Install, configure and support network printers, scanners, and fax machines.
Symantec Ghost for quick replacement of faulty desktops and laptops.
EXPERIENCE
TRINITY HEALTH INFORMATION SYSTEMS September 2005 to October 2013
Desktop and Network Support
Overall responsibilities included providing network troubleshooting for desktops, laptops and printers for remote users and desk side support in a Novell, Active Directory and Windows 7 - XP – 2K Windows environments.
Administer Windows 2008R2, Active Directory servers.
Administer Windows 2000, Active Directory, and Novell NetWare servers.
Support end-users experiencing hardware, software, and network connectivity issues. user access problems such as user password resets and user account unlocks.
Install, configure and upgraded PC software and hardware, install updates and patches,
Installation and management of virus protection on PC ‘s and lap tops.
Dolbey and Centricity support.
Microsoft Office and Outlook support.
Horizon Homecare and McKesson software support.
Nextgen support.
E-signature Pads Support.
Asset management and disposal.
I am part of a team of technicians that support over 3000 laptops and PC’s and over 700 printers throughout St Joseph Mercy Oakland Hospital.
Provide on call support for the hospital on a rotating basis.
Create and maintain in house department documentation.
Migrate desktops and laptops from to Windows 2000 Pro to Windows XP Pro to Windows 7.
HP Certified for laptop and desktop repairs.
Responsible for hardware repair for HP laptops and desktops, and Lexmark printers.
Install, configure and support network printers, scanners, and fax machines.
Symantec Ghost and Zenworks for quick replacement of faulty desktops and laptops.
Zenworks imaging.
Lumension, patchlink – windows patching software.
LAFARGE NA April April 1999 to March 2005
Information’s Systems Specialist
Overall responsibilities included providing network administration and, remote and desk side support in a Novell, Windows and VAX environment.
Administered Windows 2000, Active Directory, Novell NetWare and VAX VMS.
Supported end-users experiencing hardware, software, and network connectivity issues.
Installed, configured and upgraded PC software and hardware, installed updates and patches on servers, installed and updated virus protection on PC and servers.
Migrated desktops and laptops from Windows 98 to Windows 2000 Pro, also from Windows 2000 Pro to XP Pro
Supported Lotus Notes.
Responsible for managing hardware and software licensing, and asset management.
Installed, configured and supported network printers, scanners, and fax machines.
Used Symantec Ghost for quick replacement of faulty desktops and laptops.
Additional responsibilities included Shiva, Oracle, and Citrix administration.
Supported WAN network connectivity that involved supporting routers and switches.
Responsible for backups and file restores and off-site backup storage.
Disaster Recovery
PHOENIX CUSTOM SOLUTIONS at LDM TECHNOLOGIES October 1998 to March 1999
AS400 Systems Administrator and Systems Operator
Responsible for PTF installation, password resets, account setups, EDI monitoring, printer queue problems, hardware repair & maintenance, and system backups and file restores.
BAMAL FASTENER September 1997 to October 1998
Computer Systems Administrator
Administered and Operated IBM AS400.
Responsible for account setups, password resets, menu changes, printer queue problems, hardware repair & maintenance.
Administered VMX100 Voicemail system.
Supported Personal Computer software and hardware.
Installed configured and supported Win 98 Win95 and Win 3.1. and administered Novell 4.11.
Additional responsibilities included supporting Future 3 software, troubleshooting barcode printer problems, and providing system backups and file restores.
THORN APPLE VALLEY April 1996 to September 1997
Help Desk Technician
Supported Microsoft Office, Novell 3.12, Win 3.1, IBM AS400, data circuits, Lotus & Lotus Organizer, Landesk, and Shiva software.
Responsible for password resets, resolving printer queue problems, and providing hardware repair & maintenance.
DOW CHEMICAL January 1996 to April 1996
Help Desk Technician
Assisted customers experiencing hardware, software, and network connectivity issues.
Supported Microsoft Office, Win 3.1, Win95, Exchange, Quickmail, Meeting Maker, Netscape, Irma, Kea, Dec/Node VAX & Mainframe systems.
Responsible for password resets, resolving printer queue problems, and providing hardware repair and installation of PC’s.
LUTHERAN HOME December 1992 to December 1995
Financial Systems Coordinator & Systems Administrator - Comptroller
Responsible for supporting the LAN, A/P, A/R, 3rd party billing, payroll, Kronos time keeping system, bank reconciliation’s, system backups and file restores.
EDUCATION
o1991 Saginaw Valley State University
B.A., Business Administration Major: Accounting
o1996 Oakland University
Major: Computer Information Systems (Degree not Obtained)
o2006 HP Certification
oLexmark Certified
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