Sales & Service Leadership Executive

Lindsey Diepenbroek

Sales & Service Management

********@******.*** • 720-***-****

LinkedIn • Albertville, MN 55301

Results-oriented and dedicated professional with extensive experience in overseeing territory management, driving revenue growth and enhancing customer satisfaction. Proven track record of conducting weekly sales calls, balancing customer servicing, and directing targeted cold-calling efforts. Adept at executing area market analyses, identifying top accounts, and developing sales strategies. Skilled in client assessment, process implementation, and workflow optimization. Expert at growing market share, maintaining profit margins, and fulfilling client needs. Strong verbal communication skills, fostering effective client relationships. Most recently at ESI Edgebanding Services. Providing wholesale materials to Cabinet Makers/Woodworking Companies. And Slab Fabricators.

Areas of Expertise

Sales Strategy Development

Product Data Research

Market Share Growth

Cold Calling

Customer Service

Brand Development

Inventory Management

Customer Needs Assessment

Cross-functional Collaboration

Professional Experience

ESI Edgebanding Services, Inc., Denver, CO 2018 – 2023 Territory Manager/Outside Sales

Managed sample procurement process for company to ensure acquisition of high-quality samples. Displayed exceptional customer service skills in retail and wholesale settings to fulfill needs of customers and provide satisfactory solutions. Earned trust and respect of all customers by developing strong reputation as reliable, punctual, and thorough professional. Fostered lasting relationships with customers through genuine efforts to understand needs and preferences and devising highly effective sales strategies. Revamped struggling territory into thriving and growing entity. Steered complexities of business landscape with resilience and adaptability.

• Transformed $100K/year territory into thriving $2M/year business through persistent efforts and by demonstrating outstanding sales acumen.

• Utilized proactive cold calling techniques to establish connections and arrange meetings with potential customers to produce significant increase in client base.

• Implemented meticulous approach to qualifying, negotiating, quoting, and establishing specific pricing structures for each account to effectively outperform competitors.

• Generated leads and cultivated new business opportunities for significant personal and professional growth. Let It Bead Inc, Englewood, CO 2002 – 2017

Co-Owner/Manager/Inventory Manager/Custom Jewelry & Repair Served as co-owner and full-time employee since establishment's opening in 2002. Played key role in day-to-day operations, inventory management, and order processing by using ECRS Catapult program. Possessed deep understanding of product inventory, origins, and usage for sales interactions on floor. Adapted to diverse customer needs by leveraging adaptability and versatility in providing customer service. Facilitated instructional classes to conquer personal challenges related to public speaking.

• Oversaw and navigated POS/Inventory Software to ensure accurate and streamlined operations.

• Addressed diverse customer needs by providing design consultation, troubleshooting, and repair services.

• Built and maintained solid and loyal customer base over 15 years by fostering positive business reputation.

• Enhanced customer satisfaction by offering personalized, one-on-one instruction to achieve customer’s creative goals. Additional Experience

Customer Service, Inventory Stockroom (Inventory Manager) Timbuk Toys, Denver, CO Customer Service/Assistant Manager/Gift Fulfillment Pier 1 Imports, Denver, CO Education & Credentials

Associate of Arts in Anthropology, Health, & Colorado History Metropolitan State University of Denver, Denver, CO Coursework in Liberal Arts Metropolitan State University of Denver, CO Microsoft Office Suite Arapahoe Community College, Littleton, CO

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