Customer Service Manager with Retention Focus

Phoenix, AZ *****

602-***-****

***********@*****.***

EDUCATION AND

TRAINING

High School Diploma

Alhambra High School, Phoenix, AZ

May 2016

SUMMARY

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Motivated Shift Manager focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee and company objectives. SKILLS

EXPERIENCE

CUSTOMER SERVICE MANAGER

McDonald's Phoenix, AZ May 2018 - Current

MECCAYLA VENTRESS

• Conflict resolution techniques

• Client relations and retention

• Talent development

• Account management

• Schedule coordination

• Training and coaching

• Expertise in sales

• Skilled multi-tasker

• Excellent communication skills

• Money handling

• Taking and giving directions

• Food handling

• De-escalating issues over the phone

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

• Demonstrated excellent communication skills in resolving product and consumer complaints.

• Assisted staff with resolving complex customer issues and implementing targeted solutions.

• Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings. MV

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