Process and agile professional

Thomas Moore

Business Process Improvement Specialist

• 513-***-**** • ***@***********.*** • /in/thomas-moore-3rd/• Cincinnati, Oh

SUMMARY

Business Process Improvement Specialist with 20+ years’ experience mapping, analyzing, and optimizing complex workflows for large-scale IT platform integrations. Expert in creating clear, step-by-step process maps that identify gaps, streamline operations, and support smooth change adoption. Proven ability to collaborate with cross-functional teams, translate technical workflows into actionable visuals, and deliver compelling PowerPoint presentations to executives and stakeholders. Lean Six Sigma Black Belt with a strong background in Agile methodologies, skilled at driving efficiency, automation, and improved information flow from pre-user to post-user processes. Strong data analysis capabilities using statistical, flow, and visual methods.

CORE COMPETENCIES

·Process Optimization & Modeling – Lean Six Sigma Black Belt

·Data Analysis

·Strategic Workshop Development and Facilitation

·User Experience Focus - Journey Mapping, Design Thinking

·Agile, Scrum, and Kanban Coaching

·Value Stream Mapping, Cycle Time Reduction, Waste Elimination

·Change Enablement & Stakeholder Alignment

·Systems design, Requirements Analysis

WORK EXPERIENCE

Self Employed • April 2024 – Present, Cincinnati, OH

Agile and Process Improvement Professional

Advised product teams on user experience and process design for emerging SaaS applications.

Designed and launched a Value Stream Mapping course on Udemy.

Created an online Udemy course and Python App for facilitating Interrelationship Root Cause Analysis

Supported Agile practitioners with Lean improvement strategies and frameworks.

Temporary positions

Obtained Life insurance agent license in both Ohio and Michigan – Worked for American Income Life company

Product Assembler at M&C Assemblers for Home Depot

Cabin Agent at Unifi Aviation for Delta Airlines

IBM • June 2015 - April 2024 - Research Triangle Park, NC

Agile Coach and Process Improvement Subject Matter Expert

IBM was transitioning from a classic waterfall software development process to agile and needed to have development teams adopt the new way. of working. I coached over 100 development teams across IBM’s CIO organization through enterprise Agile transformation, resulting in 20% increase in delivery predictability / adoption rate.

Since being agile required a clear and consistent way to set direction in the business areas, I facilitated dozens of cross-functional strategy workshops to define process improvement roadmaps, enabling leadership alignment and prioritization of at least 50 initiatives or programs. These workshops covered multiple business areas, Purchasing, Logistics, Partner Relationships, Technical Sales Support, Experienced Hire On-Boarding, Invoicing, RPA management, etc.

Rolled out OKRs across Finance and Supply Chain domains, guiding both leaders and teams to create measurable objectives, which improved transparency and reduced misalignment by 30%.

Facilitated an organization redesign workshop with the Governance, Risk, and Compliance organization to improve their ability to protect IBM from IT attacks. This resulted in the organization becoming nimble and collaborative on their operations.

Analyzed survey feedback from nearly 600 Scrum Masters, identified pain points, and co-developed an advanced training program covering topics, such as POWER statements, VSM, story splitting, and continuous improvement—leading to increase in Scrum Master capability / satisfaction rating.

IBM • September 2012 - June 2015 – Remote

Business Process Analyst

Internal support for hundreds of applications had low NPS scores and the ability of the help desk was hampered by excessive calls that should have been addressed with self-help. I modeled and streamlined support center operations using statistical methods, reducing average response time by 40% and improving customer satisfaction scores by 20%.

Led Lean Six Sigma DMAIC projects targeting operational inefficiencies, eliminating multiple redundant steps and delivering 25% cost savings / cycle time reduction.

Produced future-state workflows and process documentation for strategic initiatives, enabling cross-functional teams / business units to adopt standardized processes.

Consulted with multiple teams on applying control charts and statistical analysis to monitor process performance, resulting in more accurate identification of variation and actionable improvement opportunities.

Facilitated requirements gathering workshops with SMEs and stakeholders, capturing business needs and translating them into measurable process enhancements.

Partnered with IT to validate process changes through data-driven testing, ensuring new workflows were aligned with both operational needs and compliance standards.

IBM • September 1998 - September 2012 - Remote

Business Transformation Consultant

The CIO organization was experiencing inefficiencies in enterprise application development and deployment. I co-developed the Business Transformation Management System (BTMS), which standardized processes across global teams and resulted in faster cycle times, greater compliance, and improved delivery quality.

A successful transformation required strong adoption practices, so the team and I designed and delivered training programs, workflow applications, documentation, and requirements workshops to prepare users for process and system rollouts. These efforts enabled thousands of employees to transition to new tools and processes with greater confidence and proficiency, reducing rework and increasing productivity.

EDUCATION

·University of California, Santa Barbara, Master of Science, Chemical Engineering

·University of Rochester, Bachelor of Science, Chemical Engineering

CERTIFICATIONS

Lean Six Sigma Black Belt,

IBM Certified Consultant,

Professional Scrum Product Owner (PSPO),

Professional Scrum Master (PSM),

Agile Team Facilitator,

IBM Blue Core Coach,

Kaizen Event Specialist,

Kanban System Design,

Kanban System Improvement,

IBM Blue Core Coach,

Machine Learning with Python

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