Data Entry QA Healthcare Operations Specialist

Hassan Johnson

Checotah, OK ***** +1-539-***-**** ***********@*****.***

Professional Summary

Detail-oriented and tech-savvy professional with proven experience in data entry, quality assurance, customer service, healthcare operations, and accounts receivable analysis.

Proficient in EPIC, Salesforce, Microsoft 365, LexisNexis, and WebEx. Skilled in medical record auditing, claim verification, process optimization, documentation review, and cross-functional communication. Demonstrates strong attention to detail, analytical thinking, and the ability to manage high-volume workloads while meeting HIPAA compliance and regulatory standards.

Work Experience

Review Analyst

Solarity-Tulsa OK

September 2024 to Present

• Entered and verified data accurately into company database, ensuring data integrity

• Performed regular audits of data entries to identify and correct errors, maintaining a high level of accuracy

• Maintained confidentiality and security of sensitive information by following established protocols

• Collaborated with team members to resolve discrepancies or missing information in the database

• Utilized advanced Excel functions such as VLOOKUP and PivotTables to analyze and manipulate data effectively

• Ensured compliance with company policies and industry regulations regarding data privacy and security

• Assisted in the migration of data from legacy systems to new databases, ensuring accuracy and completeness Pharmacy Technician

CenterWell Pharmacy Remote

September 2023 to September 2024

• Accurately filled and dispensed prescriptions daily, ensuring patient safety and adherence to medication guidelines

• Collaborated with pharmacists to verify prescription information, resolve any discrepancies, and ensure proper dosage instructions were provided to patients

• Provided excellent customer service by answering questions about medications, potential side effects, and drug interactions

• Collaborated with healthcare providers to obtain prior authorizations for certain medications when required by insurance companies

• Ensured compliance with all state and federal regulations regarding controlled substances handling and record-keeping procedures

• Maintained confidentiality of patient information according to HIPAA regulations at all times

• Counseled patients on over the counter (OTC) products suitable for their symptoms or conditions

• Managed patient profiles and updated information such as allergies, current medications, and contact details accurately in the pharmacy system

• Collaborated with healthcare providers to resolve insurance coverage issues or prior authorization requirements for specific medications Social Media Moderator

Alorica-Remote

January 2021 to August 2023

• Monitor social media platforms for user-generated content that violates community guidelines, including but not limited to hate speech, spam, and explicit material.

• Escalate complex issues or potential public relations crises to the appropriate internal teams for further investigation and resolution.

• Implement content moderation policies and enforce platform rules consistently to ensure a safe and respectful online community.

• Collaborate with the content creation team to suggest topics, trends, and user-generated content that could enhance the brand’s social media presence.

Amazon DSP Delivery Driver

Amazon DSP-Tulsa OK

February 2021 to March 2022

• Delivered packages to customers in a timely and efficient manner, ensuring customer satisfaction

• Maintained accurate records of deliveries and completed necessary paperwork

• Followed all safety protocols and traffic laws while operating delivery vehicle

• Managed delivery routes effectively, optimizing time and fuel efficiency

• Handled customer inquiries and concerns professionally, resolving issues promptly

• Closely followed delivery instructions provided by Amazon to ensure accurate package drop-offs

• Achieved a high on-time delivery rate for assigned routes

• Maintained cleanliness and organization of delivery vehicle at all times

• Demonstrated strong problem-solving skills when faced with unexpected obstacles or delays during deliveries

• Collaborated with warehouse team to load and unload packages for each route Make Ready Technician

Ingerman-Chester PA

April 2019 to January 2021

• Performed routine maintenance and repairs on rental units, ensuring they were in excellent condition for new tenants

• Completed make-ready tasks such as painting, cleaning, and carpet replacement to prepare units for move-in

• Conducted inspections of vacant units to identify necessary repairs and maintenance needs

• Collaborated with property management team to prioritize work orders and ensure timely completion of tasks

• Managed inventory of supplies and materials needed for maintenance projects, optimizing efficiency and reducing costs

• Responded promptly to emergency repair requests from tenants, resolving issues quickly and effectively

• Maintained accurate records of all completed work orders, including details of repairs made and time spent on each task

• Assisted with the installation and repair of plumbing fixtures, electrical systems, HVAC units, and appliances

• Troubleshot equipment malfunctions using diagnostic tools to identify root causes and implement appropriate solutions

• Demonstrated strong attention to detail when performing repairs or installations

• Maintained a clean, safe, and organized work environment at all times

• Conducted regular inspections of property grounds to identify potential safety hazards or maintenance needs

• Maintained cleanliness/orderliness/organization within the workshop and storage areas

• Performed general landscaping duties including mowing lawns trimming hedges etc.

• Supported property turnover process by coordinating unit inspections with leasing staff

• Implemented preventive maintenance programs to extend the lifespan of equipment and minimize downtime due to breakdowns

• Collaborated with contractors on larger-scale repair projects to ensure quality workmanship within specified timelines Maintenance Support Supervisor

Delaware County Community College-Media PA

June 2015 to January 2019

• Developed and implemented preventive maintenance schedules to ensure optimal equipment performance and minimize downtime

• Managed inventory of spare parts and supplies, ensuring availability for timely repairs and minimizing equipment downtime

• Coordinated with vendors to schedule repairs, negotiate contracts, and maintain cost-effective service agreements

• Performed regular audits of equipment condition to identify potential issues before they caused major breakdowns or disruptions

• Utilized computerized maintenance management systems (CMMS) to track work orders, document repairs, and generate reports on equipment performance

• Reduced average response time for emergency repairs by implementing a prioritization system based on criticality of the issue

• Maintained accurate records of all completed maintenance tasks including dates, materials used, labor hours spent etc

• Ensured compliance with regulatory requirements related to environmental health & safety (EHS)

• Optimized spare parts inventory levels through data analysis resulting in reduced carrying costs while maintaining required stock levels

• Conducted regular performance evaluations of maintenance team members, providing feedback and identifying areas for improvement

• Collaborated with procurement department to source cost-effective suppliers for equipment parts and materials

• Mentored junior technicians, providing guidance on complex repairs and troubleshooting techniques Customer Service Lead & Logistics Coordinator

Stokke-Kennesaw GA

April 2010 to April 2015

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time targets

• Collaborated with the sales team to identify opportunities for add-on sales during return transactions

• Resolved escalated customer complaints in a professional manner, finding appropriate solutions to ensure customer retention

• Processed returns and exchanges efficiently, maintaining accurate records and ensuring timely resolution for customers

• Maintained up-to-date knowledge of product features, pricing, promotions, and company policies to provide accurate information to customers

• Assisted customers with product selection based on their needs and preferences, resulting in increased customer satisfaction ratings

• Collaborated with the warehouse team to track returned items accurately and ensure proper inventory management processes were followed

• Implemented proactive measures to prevent returns by providing detailed product information upfront and addressing potential concerns proactively

• Recognized as top performer within the department for achieving highest conversion rate from returns into repurchases

• Utilized CRM software to document all interactions with customers accurately for future reference purposes Education

High School Diploma

Strath Haven High School Wallingford, PA

August 1995 to May 1999

Skills

ICD-10 CRM Systems HIPAA Regulations PowerPoint Workflow Optimization Data Reconciliation Outlook Adobe Acrobat Analysis skills EPIC Documentation Review Word Microsoft Excel WebEx Microsoft Teams RF Scanner Zendesk ERP systems Spreadsheet Management QA Scoring Communication skills LexisNexis Patient Scheduling EPIC Data Entry AR Analysis Customer Relationship Management (CRM) CPT Salesforce English RF Scanning Time Management CRM Tools Pharmacy Technician Experience Remote Support Tools

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