Restaurant Management Leader with Growth Focus

Santiago Arteaga

**** *. ***** **, ******, Arizona 85339

Cell: 602-***-****

***************@*****.***

SUMMARY

Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. Seeking a position within a company that allows me to challenge my abilities and room to grow within. 18 plus years in Management with the proven ability to grow sales and provide Exceptional Guest Service. I am able to reach and maintain profit margins to add to the bottom line. Strong interpersonal skills that allow me to train and cross train efficiently, also to build our customer base. HIGHLIGHTS

Budget Administration

Staff/Team Development & Leadership

Forecasting sales to manage Labor Requirements

Experienced Coach & Mentor

Extensive Hospitality/Cust. service background

Key Relationship Management

Vendor Coordination

Inventory & Supply Management

Cost Control

Comfortable under pressure

EMPLOYMENT HISTORY & EXPERIENCE

Aug 2021 – Dec 2021 Carl’s Jr Restaurants, Regional Vice-President Phoenix, Arizona

Oversaw daily operations, managing budgets, & setting performance objectives for multiple restaurants within the region

Recruiting, training, & supporting general managers as well as conducting regular performance evaluations

Planning, evaluating, & optimizing operations to be efficient & cost-effective

Ensuring products & services comply with regulatory & quality standards

Dealing with escalated customer issues, incident reports, & legal actions

Checked-in deliveries & signed-off on products received

Reached organizational profit goals through management of food cost & labor analysis

Provided proper training & mentorship of crew, cross- training to maximize productivity Jul 2017 - Aug 2021 Carl’s Jr Restaurants, General Manager Winslow, AZ

Monitored compliance with health & fire regulations regarding food preparation & serving

Coordinated daily assignments of personnel to ensure economical use of food & preparation

Hired, trained, supervised, & counseled staff; formulating performance appraisals & objectives all employees to achieve peak potential.

Coordinated daily activities of processing revenue, keeping business records, collecting & paying accounts, ordering & purchasing supplies & food items. Jun 2015 - Jul 2017 Carl’s Jr Restaurants, General Manager Cottonwood, AZ

Planning, evaluating, & optimizing operations to be efficient & cost-effective

De-escalating customer & employee issues, incident reports, & legal actions

Checked-in deliveries & signed-off on all products received

Completed opening & closing checklists according to set standards Nov 2013 - Jun 2015 Carl’s Jr Restaurants, General Manager Wickenburg, AZ

• Supervised, motivated, evaluated, & coached employees to facilitate effective training programs

• Calculated timecards, processed employee payroll, & managed daily revenue

• Responded to & effectively resolved customer complaints to ensure satisfaction

• Maintained inventory control of all products & enforced all proper food sanitation procedures Aug 2003 - Oct 2013 Jim’s Auto Body, Office Manager Phoenix, Arizona

Oversee & support all administrative duties in the office to ensure smooth office operation

Manage office supplies inventory & place orders as necessary

Develop office policies & procedures, & ensure they are implemented appropriately

Responsible for all aspects of accounting practices including: Ap/Ar Payroll, Inventory Control, Hiring, & Staff Training,

Administered Garnishments, Insurance claims, Estimates, Maintained P&L to maximize profit margin.

Jun 2000 - Aug 2003 Savers Thrift Stores, Manager-in-Training Phoenix, Arizona

Ensure store meets monthly sales and production goals

Oversaw production area to assure that patrons received new products to the sales floor that were priced accurate to raise sales margins

Oversee the processing of donated items; manage the rotation of items and the disposal of

donated items in a timely fashion. Processes include: sorting, hanging, tagging, steaming,

Assisted in production areas as needed to assure that quotas were being met

In charge of sales floor and customer service areas to maintain cash control and loss

Responsible to accurately complete all aspects of daily administrative paperwork Jun 1985 – May 1999 Burger King Restaurants, General Manager Phoenix, Arizona

Coordinate daily Front of the House and Back of the House restaurant operations

Deliver superior service and maximize customer satisfaction

Respond efficiently and accurately to customer complaints

Regularly review product quality and research new vendors

Appraise staff performance and provide feedback to improve productivity

Estimate future needs for goods, kitchen utensils and cleaning products

Ensure compliance with sanitation and safety regulations

Control operational costs and identify measures to cut waste

Create detailed reports on weekly, monthly, and annual, revenues and expenses

Promote the brand in the local community through word-of-mouth and restaurant events

Recommend ways to reach a broader audience (e.g. discounts and social media ads)

Implement policies and protocols that will maintain future restaurant operations EDUCATION

Associate of Science in Business Management

1988

Blue Mountain Community College: Pendleton, Oregon REFERENCES

References Available Upon Request

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