Healthcare Recruiter and Operations Leader with Clinical Expertise

Tai Smith

MEBANE, NC919-***-**** *********@*****.***

OBJECTIVE:

Dynamic healthcare professional with extensive experience in recruitment and operations management. Seeking to enhance patient experiences by leveraging clinical expertise and a strong foundation in Health Care Administration.

EDUCATION:

Bachelor of Science in Health Care Administration

Kaplan University, November 2015

Associates Degree in Massage Therapy

Medical Arts School, December 2009

Certified Nursing Assistant Certification

1996

PROFESSIONAL EXPERIENCE:

Medication Aide

Navion- Mebane Ridge

Mebane NC

2024-present

● Dispense medication

● Assessments of residents

● Imputing medical information into EHR

● PCA

● Recording of vital signs

● Transcribing orders

Recruiter

Dzeel Clinical Healthcare Staffing, Garner, NC

2016 – 2024

● Identify and recruit healthcare professionals across the southeastern U.S. to meet provider needs.

● Manage a portfolio of up to 40 clinicians, fostering strong relationships through effective communication and ongoing support.

● Ensure Joint Commission compliance for all clients, maintaining high standards of quality and safety in healthcare delivery.

● Direct full-cycle recruiting, encompassing sourcing, interviewing, and hiring, to consistently meet KPIs.

● Engage in business development to procure new clients and rapidly fill new staffing requests.

● Train junior recruiters, ensuring adherence to best practices and consistency. Billing Specialist/Massage Therapist

New Branch Chiropractic and Health Center PLLC, Pittsboro, NC 2016

● Managed office operations with a focus on transitioning to Office Manager.

● Oversaw training, patient scheduling, billing, claims submission, and strategic planning.

● Documented patient encounters in Medicfusion/Kareo and Eclipse EHR systems, enhancing patient record accuracy.

● Provided therapeutic massage to complement chiropractic treatments. Clinic Manager

Massage Envy Southpoint, Durham, NC

2015-2016

● Managed daily clinic operations, achieving all membership and retail sales goals.

● Trained and coached sales associates to enhance performance and customer service.

● Handled HR functions including recruitment, staff training, and performance evaluations.

Massage Manager

Massage Envy Southpoint, Durham, NC

2014 – 2015

● Led a team of over 30 massage therapists, ensuring high-quality patient care.

● Developed and directed continuing education programs to enhance therapist knowledge and skills.

Healthcare Recruiter

Favorite Nursing, Durham, NC

2007 – 2013

● Recruited qualified candidates for nursing positions through advertising, job fairs, and networking.

● Evaluated recruiting effectiveness and implemented improvements based on management feedback.

● Managed payroll services and maintained accurate personnel records for nursing staff. SKILLS:

● Comprehensive understanding of healthcare provider practices

● Expertise in healthcare recruitment and talent acquisition

● Human resources management and employee training

● Operations management with a focus on efficiency

● Exceptional customer service, marketing strategies and business development

● Proficient in reporting and analysis of business metrics

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