IT Leader Strategy, DevOps & Global Applications
Resume:
Priya Ranjan Mohapatra
Cell: +1-201-***-****
Email: *****************@*****.***
Status : US Citizen
Summary:
An accomplished IT professional with a proven track record of high performance in large, global companies
Valued for strategic mindset, functional breadth, collaboration & drive for excellence
Successfully utilized analysis, insights and team approach to drive operational & architectural improvements
Led several large scale systems integrations, & established high performance organizational teams in support of business objectives
Strong interpersonal skills, capable of resolving multiple complex problems for improved operations and customer service
Over 18 years of experience in IT Strategy, Application Development and Support for Fortune 500 companies
Expertise in managing Clinical Trial, Sampling & Sales force applications
Transformation from Managed Service to Devops driving savings of over $10M
Extensive experience in Data warehousing .Addressing multi instance architeteure and multi country rollout.
Successfully managed and delivered ~ $7M program which included Planning to Post-production support
Proven ability to deliver programs using ISPDM (Infrastructure Project development) methodology
Experience in coaching and mentoring in Agile Scrum
Established operational improvements in the systems supporting Clinical Trial processes through a managed services DevOps framework resulting in a 60% backlog reduction and 33% cycle time improvements. This resulted in savings of over $20M
Experience working in Regulated (GxP) and non regulated systems for CTMS applications
Improved core, customer facing revenue generating applications, enabling sales of over $1.4B through effective redesign, development and quality controls
Developed and managed demand capacity models in support of development and application support
Led ERP deployments to replace key legacy applications that supported clinical trials resulting in streamlining business processes and improving performance
Managed offshore delivery and release management for several applications ensuring adherence to SLAs and Metrics.Bi-Monthly releases for both Validated and Non-validated systems .Emergency releases for critical production issues . SOP driven releases for Lovs and parameter changes
Core Areas of Expertise:
IT Strategy, Portfolio Planning & Execution, Release management
Global IT Delivery – Complex Systems Integrations
ecommerce Solutions
Technical Program & Project Management (Agile & Waterfall)
Agile Scrum master
Change Management/Release Management
Process Re-engineering & Solution Architecture Design
Data center Migrations
Contract Negotiations, RFI, RFP Processes
Developments & SLA management
Industry Competency:
Pharmaceuticals, Life Sciences
Retail/Manufacturing
Shared/Managed/Devops Services
Health Care
Technical Competency:
Technologies: Visual Basic, PL SQL, Business Objects, Broadcast Agent, Business Objects/ Web Intelligence, SDK, Crystal Report .Net, Informatica, TOAD, SQL Plus, Systems Management Server, Visio, MS Office Project Professional, MS Visual Source Safe, Siebel Analytics OBI,Jira,Selenium,GIT Hub, ALM, Confluence, Oracle, MS SQL Server, MS Access,Bit Bucket,Service Now
Methodologies: OLAP, OLTP, ETL, SCRUM, Waterfall/Agile, SDLC, Data Warehousing, BI, Project Management, Solutions Architecture, Validation process
Education: B.E., Electronics & Telecommunication Engineering (1996), Utkal University, India
Professional Experience:
Engagement Manager, TCS,IA Jul 2024 – Till Date
Arconic Inc.,IA
Managing 27 resource Onsite
Responsible for Facilitating Scrum Ceremonies
Managing the Dev Ops backlogs
Demand grooming with App Team
Demand review with ISA on HLR
Demand review on HLE with the cloud team
Regular updates to Project Tasks
Regular standups with the stakeholders on the Demand status
Regular project review Meetings with Arconic
Escalation Management with Arconic PMO
Capacity Planning
Responsible for Reporting (Burn Down / By resource etc.)
Daily Co-ordination with the scrum development team ensuring they don’t have any blockers
Responsible for creating and maintaining the project plan
Managing the road map for future releases
Weekly status reporting to Cxos
Daily Reporting to to Arconic stakeholders on the CRP process
Supporting Sterrco review meeting
Monthly status reporting to the PMO as part of Global Project Management Comitte
Responsible for Account Management, Account penetration & Relationship building
Project/Program Manager, TCS,IL May 2023 – Jun 2024
Stellantis,IL
Managing 13 resource Onsite
Responsible for Facilitating Scrum Ceremonies
Managing the Drive IT backlogs
Regular Backlog Prioritization with SRM
Demand grooming with App Team
Demand review with ISA on HLR
Demand review on HLE with the cloud team
Regular updates to Planning console
Regular updates to Project Tasks
Regular standups with the stakeholders on the Demand status
Regular project review Meetings with Stallantis
Escalation Management with SRM
Capacity Planning
Responsible for Reporting (Burn Down / By resource etc.)
Daily Co-ordination with the scrum development team ensuring they don’t have any blockers
Responsible for creating and maintaining the project plan
Managing the road map for future releases
Weekly status reporting to Cxos
Monthly status reporting to the PMO as part of Global Project Management Comitte
Responsible for Account Management, Account penetration & Relationship building
Project Manager, TCS,IL Oct 2022 – Apr 2023
ADMIS,IL
Responsible for Facilitating Scrum Ceremonies
Managing the JIRA backlogs
Responsible for Reporting (Burn Down / By resource etc.)
Daily Co-ordination with the scrum development team ensuring they don’t have any blockers
Responsible for creating and maintaining the project plan
Managing the road map for future releases
Responsible for executing the TCS Assessment phase
Responsible for reviewing the TCS SOW for D365 Implementation
Weekly status reporting to Cxos
Monthly status reporting to the PMO as part of Global Project Management Comitte
Responsible for Account Management, Account penetration & Relationship building
Technology used were: D365, SQL Server
Project Manager, TCS,IL Aug 2021 – Sept 2022
Walgreens,IL
Delivery of Conditional Report Formatting
Delivery of Client Reports
Managing the MyArx ticket queue
Delivery of DR test
Responsible for Facilitating Scrum Ceremonies
Responsible for Reporting (Burn Down / By resource etc.)
Daily Co-ordination with the scrum development team ensuring they don’t have any blockers
Responsible for handling Financials ensuring it meets CP
Responsible for Account Management, Account penetration & Relationship building
Responsible for Transition Planning for new hires
Managing backlogs in Jira and generating the burndown chart out of it .
Technology used were: Cognos,Oracle
Program Manager, Smart Any One Milpitas,CA Aug 2019 – Sept.2021
Type : Consulting / Advisory Services
Playing the role of a Scrum Master for the iOS, Android Apps & Framework
Responsible for Facilitating Scrum Ceremonies
Responsible for Reporting (Burn Down / By resource etc.)
Daily Co-ordination with the scrum development team ensuring they don’t have any blockers
Responsible from managing 11 Accounts with an expected revenue of 1ML by Q2,2012
Responsible for identifying vendor, negotiate and select for the components procurement
Responsible for defining Marketing strategy for various lines of resendential and commercial customers
Co-ordinating with Government agencies ( For BIS certifications and facilitating test labs)
Responsible for handling Financials ensuring it meets CP
Responsible for Account Management, Account penetration & Relationship building
Responsible for hiring and redefining the HR policies for associate retentation
Responsible for managing the scheduled releases for iOS,Android & Microprocessor systems
Responsible for Transition Planning for new hires
Managing backlogs in Jira and generating the burndown chart out of it .
Technology used were: C++, .Net, React JS, MySQL,Linux,iOS,Android
Program Manager, Manufacturing, Infosys Sep 2017 – Jun 2019
CDK Global Hoffman Estate,IL Jan2019 – Jun 2019
Onsite Delivery Manager/Program Manager
Program: eLead
Managed the client account which included delivery and support of core applications like Data Warehouse, CRM and Dealer Management Systems
Managed 42 onsite resources and over 63 offshore resources for an application portfolio of over $12M
Responsible for playing the role of a Scrum Master for CSET applications
Responsible for facilating Scrum Ceremonies (Backlog refinement, Sprint planning,Daily scrum,Sprint review,Sprint retrospective)
Responsible for defining the Scrum Elements (Organization,Business justification,Quality,Change,Risk)
Responsible for Reporting (Burn Down / By resource etc.)
Conducted a thorough due diligence which included evaluation of existing governance models, processes, project charters, stakeholder management and reports, and SLAs
Drove stability and integration improvements of ELEAD with CDK’s flagship Dealer Management System products
Supported CDK’s acquisitions of companies by assessing their product architectures and building product and integration roadmaps
Responsible for managing the releases as per the release calendar . It covers, application,Database,Patching,Vulnurabilty checks and upgrades
Responsible for delivery and support of Power BI analytics report.
Transition planning as part of staff agumentation mode
Enabled improved mobile access of General Motors’ Online Dealer Portal by implementing newer technology
Conducted Client stake holder management and project management Reviews consistently
Oversaw resource demand, capacity, hiring and onboarding
Technology used were: Java, Angular JS, React JS, Node JS, Power BI, Business Objects, Oracle, SQL Server, Mule soft
Mercedes Benz, USA Sandy Springs,GA May 2018 – Dec 2018
Cross Functional DevOps Lead & Transition Manager – Managed Services
Program: AMS
Led the transition of a $60M Managed Services Portfolio of applications from Syntel to Infosys
Conducted a thorough due diligence which included evaluation of existing governance models, processes, project charters, stakeholder management and reports, and SLAs
Defining ( Staffing – Key Governance Roles,Scope based on bundles/towers,proposed transition timelines including Secondary and primary support,bundle wave application grouping,Transition process phased & Gated,Joint transition & Governance,RAID,Logistics etc.
Facilitating documentation on Key deliverables : KT Calendar,Application Access Requirements,Application Access Request Process,In-flight Projects list,Reverse KT/playback deck,Application Information Document,Secondary and Primary Support Tracker,Policies and Procedures Manual and SLA Reporting
Defined detailed transition plan and deliverables, established expectations, metrics and measurements, Organizational structure, Incident Management process, SLAs, and Knowledge and Release Improvement processes
Implemented and managed co-ordination with the Tower Leads (EAI, S&D, BI&DWH, Marketing websites, Testing) ensuring smooth transition and path to steady state, while complying with PMO processes and check gates
Oversaw the onboarding process and setting up the ODC for MBUSA
Managed VDI setups for MBUSA and established war rooms for resolving VDI issues
Defined SLA reports to be generated Monthly/Quarterly
Weekly status reports to C-Suite leadership on the cross functional track
Technology used were: Java7, Oracle, .Net,Informatica,SAP,Cognos,Selenium
Apple, USA Sunnyvale, CA Sep 2017 – Apr 2018
Role: Program Manager
Program: HR and Finance
Led the overhaul of the enhancements and support of a portfolio of applications (HR and Finance) resulting in quality improvements of over 32% and established an improved model for future releases
Responsibilities included support and enhancements of a portfolio of home grown applications including Finance, HR System and internal/external jobsites for the HR division of Apple with a budget greater than $3M
Responsible for playing the role of a Scrum Master for CSET applications
Responsible for facilating Scrum Ceremonies (Backlog refinement, Sprint planning,Daily scrum,Sprint review,Sprint retrospective)
Responsible for defining the Scrum Elements (Organization,Business justification,Quality,Change,Risk)
Responsible for Reporting (Burn Down / By resource etc.)
Ran Scrum of Scrums for HR, Finance & Jobsite applications resulting in bi-monthly releases
Led the strategy and planning for the data center migration associated with these applications
Enhanced and ensured that production SLAs were met and/or exceeded
Lead a team of 13 resources ensuring demand capacity management, on time delivery and high quality work products
Developed and managed reporting to C-Suite leadership on program status
Technology used were: Cocoa, OLE6, Java7, Oracle, Mongo DB
Senior Manager Project - CRM/Retail & Consumer Goods, Cognizant Sep 2000 – Aug 2017
Client: Walgreens, USA Deerfield,IL Dec 2016 – July 2017
Program Manager
Program: Mobile/Digital Innovation & Products
Responsible for the Mobile portfolio of applications for the ecommerce division of Walgreens with a budget greater than $10M
Ran Scrum of Scrums for Android/iOS/Boots applications and managed their roadmaps
Responsible for playing the role of a Scrum Master for CSET applications
Responsible for facilating Scrum Ceremonies (Backlog refinement, Sprint planning,Daily scrum,Sprint review,Sprint retrospective)
Responsible for defining the Scrum Elements (Organization,Business justification,Quality,Change,Risk)
Responsible for Reporting (Burn Down / By resource etc.)
Ensure that the Product owners gets the best ROI. Meaning, increase the revenue from 800M to 1.3B (Monthly)
Responsible for reducing the cycle time
Responsible to collaborate with the technical team and ensure that right tool is in place so that it avoids from App crashes and leading to good App rating
Test automation using Selenium and BIT Bucket and TDD approach.
Lead a team of over 20 resources ensuring demand capacity management, on time delivery and high quality work products
Developed and managed reporting to C-Suite leadership on program status
Technology used were: .Net, Java, J2EE, Oracle, Crashlytics, Selenium
Amgen, USA Thousand Oaks, CA Oct 2014 – Dec 2016
Role: Program Manager
Program: R&D – Managed Service - CTMS
Responsible for the R&D Managed Services portfolio of applications with a budget of $2M in a multi-vendor environment
Ensure that customer meets the Program needs, like transforming from Waterfall -> Agile -> Devops implementing the appropriate tools, techniques, best practices etc. as per SDLC
Led the integration of eClinical applications using the “Smart trial” framework
Ensure that 47 applications to be de-commissioned and the same goals to be achieved from the Smart trial framework. Hence, reducing the operation/RUN cost by 62%
Siebel on demand using Salesforce.com
Responsible for delivery of BI Publisher and OBIEE analytics report for Regulated and Non-Regulated report.
Conducted project & demand-capacity planning to meet the business needs of Amgen
Was the single point of contact for Cognizant’s Managed Service offering
Worked with Amgen Stakeholders and Delivery Managers to deliver functionality
Ensured adherence to company policies and regulations
Maintained infrastructure asset inventory
Ensured adherence to program SLAs and managed reporting to Amgen’s senior leadership
Technology used were: Siebel, Oracle, Informatica
AstraZeneca, USA Wilmington, DE Nov.2011 – Sep 2014
Application Service Manager/Project Manager for AD/AM projects
Program: US Field Sales
Managed Application Development and support for the US Field Sales projects for AstraZeneca with a budget of over $3M
Developed and deployed roadmaps in support of business priorities around Electronic Field Coaching, Drug Sample Fulfillment, Timecard Compliance for Field Sales Representatives, Managed Market CRM, Data Center migration, etc.
Led a team of over 20 resources in an offshore/onshore model
Responsible for delivery and support of BI Publisher and OBIEE analytics report for Regulated and Non-Regulated report.
Worked with a cross functional group to ensure infrastructure and application requirements were fulfilled
Handling the payment validation with SAP financials
Managed stakeholder expectations through transparency and regular status updates
Technology used were: Siebel, Oracle, Informatica, Salesforce
Client: Schering - Plough, USA Rahway, NJ Sep 2009 – Oct 2011
Project Manager
Project: CTMS support
Provided L2/L3 support of the Siebel application which supported Clinical Trial Management
Had responsibility for user provisioning, release management and enhancement delivery
Delivered a high availability infrastructure architecture
Led a team of 4 resources that worked in a multi-vendor environment
Conducted Project Planning and Tracking, Delivery Execution, Testing & People Management
Managed Stakeholder expectations through regular SLA and OPEX reporting
Technology used were: Siebel, Oracle, Informatica
Other Professional Experience
Several Fortune 500 companies Jan 1997 - Aug 2009
Project Manager/Architect
Responsible for Project delivery and systems architecture for several of Cognizant’s clients worldwide
Technology used were: Siebel, Oracle, SQl Server, Data Stage, Informatica, Crystal Reports, Business Objects, Web Intelligence, Siebel Analytics, OBI, DAC, Visual Basic, ASP.Net
*Certifications:
Scrum Fundamental Certified – Scrum Study
Scaled Agile Scrum Master Certified – Scrum Study
AWS Fundamental Cerified – Amazon
AWS Architect – In Progress
Six Sigma – In Progress
*Details could be provided on a need basis.
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