Customer Service & Account Specialist Professional

Tyonna Taylor

Chicago, IL *****

n ***********@*****.*** n 872-***-****

Authorized to work in the U.S. for any employer

Professional Summary

Dedicated and detail-oriented professional with over 8 years of experience in customer service, account management, and healthcare support. Skilled in handling high call volumes, resolving customer inquiries, and managing administrative processes efficiently. Demonstrates strong communication, multitasking, and problem-solving abilities in fast-paced environments. Professional Experience

Discover Financial Services – Chicago, IL

Account Specialist April 2020 – Present

• Manage 100–200 inbound calls daily, assisting customers with account inquiries and payments.

• Provide clear explanations of interest rates, billing cycles, and account terms.

• Resolve complex customer concerns with professionalism and accuracy.

• Consistently meet department performance and quality assurance goals. Health Care Service Corporation (Blue Cross Blue Shield of Illinois) – Chicago, IL Customer Advocate I February 2016 – April 2020

• Processed and submitted medical preauthorizations for Medicaid patients.

• Collaborated with healthcare providers to ensure timely submissions.

• Promoted from temporary advocate to full-time within three months due to strong performance.

• Trained in call handling, documentation, and use of soft skills to enhance satisfaction. Staff Management / SMX – Chicago, IL

HR Representative June 2014 – February 2016

• Scheduled interviews and pre-employment screenings for candidates.

• Verified I-9 documentation and processed background checks for hiring compliance.

• Assisted candidates with account access and W-2/T4 distribution.

• Maintained accurate and confidential HR records. Dunkin’ Donuts – Chicago, IL

Cashier / Customer Service April 2011 – April 2014

• Delivered friendly, efficient service in a high-traffic environment.

• Prepared a variety of beverages, including coffees, teas, and smoothies.

• Maintained cleanliness, organization, and inventory levels throughout shifts.

• Recognized for reliability and excellent customer interactions. Education

Computer Systems Institute – Chicago, IL

Medical Assisting (Some College Coursework Completed) January 2016 – August 2016 High School Diploma or GED

Certifications & Licenses

Driver’s License Valid through April 2029

Key Skills

• Customer Service & Call Center Operations

• Account Management

• Healthcare Administration

• Data Entry & Documentation

• Communication & Interpersonal Skills

• Time Management & Organization

• Microsoft Office & CRM Systems

Contact this candidate