Senior Account Manager Logistics & Operations Leader
Resume:
Kelly Small
Charlotte, NC ***** 708-***-**** *****.******@*****.***
Professional Summary
Business Professional with extensive experience in sales and operations management. Demonstrated expertise in customer success, account management, and logistical operations. Proven track record of enhancing operational efficiency, managing cross-functional teams, and developing client relationships. Seeking opportunities for growth and leadership in a dynamic environment.
Experience
Gampac//US Foods-Remote
Account Manager
Dec 2023-Dec 2024
Leverage the Sandler Sales Method to acquire new customers.
Expand existing accounts.
Deliver tailored transportation solutions to current and prospective clients.
Built a book of business that averaged between 25-50k a month
RJ Logistics – Remote
Customer Success Manager - After Hours
2023 - 2024
Manage customer and carrier-facing operations during off-hours, including tracking and daily reporting of critical shipments.
Resolve issues promptly from both customer and carrier sides; bid on after-hours business.
Provide weekly lane analysis and collaborate with carrier sales teams to strengthen relationships.
Partner with IT to identify and implement system improvements; create and train on new SOPs.
Utilize McLeod, DAT, Highway, Sylectus, RXO, OneNetwork, and FleetLocate daily.
Hub Group – Oak Brook, IL
Senior Account Management Specialist
2022 - 2023
Supported customer and provider operations during a split 12-hour shift, managing emails, load dispatching, and appointment setting.
Coordinated with 3PL dispatchers, Hub planners, and managed overnight tracking for key customers including Tesla, Target, and Samsung.
Developed SOPs for new tasks and improved communication between day and night shifts.
Proficient in Microsoft Office, AS400, OTM, and Tableau.
Account Management Specialist
2021
Acted as a liaison for intermodal, truck brokerage, and maritime logistics services.
Managed order acceptance, maintenance, and industry trends to increase margins and volumes.
Led the transition from TPS to Order Management and managed high-profile accounts like Samsung and Whirlpool.
Mariano’s – Chicago, IL
E-Commerce Team Lead Level 3
2020
Led the E-commerce department, overseeing daily operations and coordinating with management to meet fulfillment metrics.
Ensured accuracy in order processing and handled customer inquiries efficiently.
Assisted in hiring, training, and scheduling, optimizing production and achieving performance goals.
Garda Cash Logistics – Chicago, IL
Sales and Operational Development Executive
2018 - 2019
Expanded and maintained accounts, supported national branding, and managed local and national client relationships.
Utilized CRM systems to develop and close accounts, enhancing client communication.
Dunbar Armored – Chicago, IL
Account Executive
2014 - 2018
Optimized routes, increasing efficiency by 20% and generating additional revenue of $60,000 annually.
Managed over 2,000 accounts, acquired national clients, and secured exclusive partnerships with bitcoin companies.
Exceeded sales quotas, receiving multiple awards and recognition in the company magazine.
Caterpillar Inc. – Chicago, IL
Inventory Records Analyst
2011 - 2013
Managed inventory requests and compiled accuracy reports for over 16,000 parts.
Conducted safety audits and contributed to a Six Sigma project, improving P&L by 15%.
Education
Saint Xavier University – Chicago, IL
Bachelor of Business Administration, Magna Cum Laude
2011
Advanced Supply Chain Management Certification
2023
Volunteer Work
Human Rights Committee - Garden Center Services
Associate Board - Danny Did Foundation
Skills
Sales and Operations Management
Customer Success and Account Management
Logistics and Supply Chain Optimization
Process Improvement and SOP Development
Proficient in McLeod, DAT, Highway, Sylectus, RXO, OneNetwork, FleetLocate, Microsoft Office, AS400, OTM, Tableau, Turvo,
Strong Communication and Leadership Skills
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