Customer Service & Front Desk Specialist

Leona Kristin Mathis

803-***-**** *********@*****.*** Columbia, SC

Professional Summary

Friendly and hardworking professional with experience in customer service, hospitality, and retail operations. Skilled in front desk support, cashier duties, and managing housekeeping responsibilities. Strong attention to detail, dependable with closing procedures, and passionate about creating a welcoming environment for customers and guests.

Work Experience

Hostess, Cashier, Waitress

Harbor Inn Restaurant – Columbia, SC

2005 – 2008

Greeted and seated guests in a professional and friendly manner Handled cash register transactions efficiently and accurately Provided excellent wait service and maintained a clean, inviting dining area Cashier / Store Closer

Tripps Fine Cleaners – Columbia, SC

2008 – 2010

Managed front counter customer service and processed payments Handlesd store closing procedures including balancing registers and securing premises Maintained inventory and ensured cleanliness of the workspace Front Desk / Housekeeping Supervisor

Value City Hotel – Columbia, SC

2011

Managed front office operations including guest check-ins and reservations Oversaw housekeeping staff and ensured rooms were cleaned to company standards Handled guest concerns and maintained high levels of customer satisfaction

Education

High School Diploma

Columbia, SC

️ Skills

Customer Service

Cash Handling & POS Systems

Front Desk & Reception

Housekeeping & Room Inspections

Communication & Teamwork

Store Closing Procedures

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