Experienced Office Manager & Customer Service Pro

Dennis McCullough

Cornwall, ON

***********@*******.*** +1-613-***-****

Professional Summary

Experienced Office Manager and Customer Service Professional with over 10 years of nonprofit operations, call centre, and customer service experience. Skilled in dispatch management, client relations, and technical support, with a compassionate approach to serving diverse clients. Seeking a role where I can contribute organizational and customer service expertise to support company goals.

Education

Master's in Hotel and Restaurant Management

O.S.S.D.

Diploma, Social Law, Alison Online

Diploma, Human Resources, Alison Online

Certifications

Microsoft Office

Call Centre Training

Quick Books / Sage

Customer Service Skills, Alison Online

Employee Management for Business Managers, Alison Online

Introduction to Payroll Accounting, Alison Online

Cash Flow Management Basics, Alison Online

Property Management, Online

Logistics Freight Broker, Maze

Work Experience

Office Manager / CEO

D's Medical Transit Services, Cornwall, ON 2017 – Present

Established and manage a registered nonprofit medical transportation service for clients.

Oversee dispatch, accounting, and record-keeping for operational efficiency.

Train drivers in working with diverse clients, including children with autism and adults with dementia and Alzheimer's.

Maintain client relationships, ensuring safe and compassionate service.

Call Centre Representative

Online Business Systems, Cornwall, ON Nov 2020 – [End Date]

Provided customer service for online orders, shipping issues, and account management.

Managed password resets, pricing corrections, and shipping label generation across multiple sales platforms.

Worked remotely through a virtual desktop maintaining high-quality call metrics.

Mapping Operator and Driver

Tech Mahindra, Cornwall, ON May 2019 – Sep 2019

Assisted with Canada's GIS Mapping Project Titan on a 15-week contract.

Operated mapping equipment and recorded geographical data accurately.

Call Centre Representative

Atellica, Cornwall, ON Feb 2014

Assisted Canada Post and Bell Canada clients, resolving service and technical issues using a variety of PC programs.

Provided professional, courteous support to clients, ensuring timely resolution.

Office Manager / Technical Support

Ace Computer, Cornwall, ON 2010 – 2012

Provided phone-based technical support and managed co-op student training for elderly clients on email and online safety.

Ordered supplies and maintained inventory for sales products.

CEO

Adult Healing Resource Centre, Cornwall, ON 2008 – 2010

Assisted victims of child abuse in locating and accessing resources for recovery and legal support.

Technical Skills

Microsoft Office Suite

QuickBooks / Sage

Dispatch software

Call centre CRM systems

Basic payroll and accounting processes

Volunteer and Life Experience

Assisted a family member in obtaining university degrees in Psychology and Women’s Studies, gaining additional insights into gender studies and mental health.

Volunteer experience with community social law advocacy and support.

Interests

Cooking, technology, NASCAR racing, and community service initiatives.

Contact this candidate