Healthcare Administration & Compliance Professional with 15+ Years

Chaunte Norman

***************@*****.*** 312-***-**** Dolton, IL

SUMMARY

Dedicated professional with over 15 years of combined experience in healthcare administration, intake coordination, and safety compliance. Skilled in conducting patient assessments, managing confidential medical and insurance information, and ensuring tory compliance across clinical and operational settings. Recognized for strong communication skills, empath, and attention to detail with a proven ability to build trust, resolve and streamline processes. Passionate about creating supportive environments that promote well-being, organization, and quality service delivery.

WORK EXPERIENCE

Greif

Safety and compliance Coordinator/ Reporter Aug 2024 - Present

• Author Behavior Based Safety Observations (BBSOs), Identifying hazards and compliance risks.

• Documented violations with precisions, citing OSHA and internal standards; proposed procedural improvements.

• Partnered with supervisors to identify gaps in lockout/tagout, sanitation, and pedestrian safety.

• Maintained structured digital and paper logs to ensure traceability and corrective action tracking Tegria Remote

Data Operations Analyst Nov 2021 - Aug 2024

• Supported digital healthcare systems with data validation, troubleshooting, and process improvement

• Collaborated with cross functional IT teams to manage patient management software and optimize EMR workflows.

• Ensured system integrity through accurate data entry, error correction, and compliance monitoring.

• Utilized structured documentation and reporting to identify recurring technical issues and improve system accuracy.

• Adapted rapidly to software updates, remote communication systems, and data security protocols. Meridian Health Insurance Remote

Health Assessor (Temp) Jul 2021 I - Mar 2022

• Conducted outbound calls to Meridian members to complete annual health compliance reviews.

• Verified accuracy of patient data, updated electronic records, and identified new illnesses or conditions.

• Coordinated with care management teams to ensure members received transportation, scheduling assistance, and access to preventative services.

• Supported case documentation and HIPPA compliance detailed follow up reporting. Advocate Aurora Health Care Chicago, IL

Patient Intake and Eligibility Specialitst Jul 2019 - Jul 2021

• Supported large hospital network with high volume scheduling, intake, and insurance coordination.

• Trained new hires in data management, verification, and compliance protocols.

• Identified recurring intake errors and created written guidance to improve data quality. Comcast Tinley Park

Billing and IT Support Specialist Nov 2016 - Jul 2019

• Provided billing and technical support for residential and business accounts across the Chicagoland and Northwest Indiana region

• Resolved customer issues related to account setup, service outages, and billing discrepancies through inbound and outbound calls.

• Troubleshoot connectivity and equipment issues remotely using diagnostic software and CRM tools

• Maintained accurate documentation of customer interactions and escalated unresolved issues to Tier 2 regional support teams.

GoHealth Chicago, IL

Intake Lead Jan 2014 - May 2016

• Oversaw scheduling and documentation accuracy for intake team members

• Trained new hires in data management, verification, and compliance protocols.

• Identified recurring intake errors and created guidance to improve data quality. EDUCATION

Morgan Park

High School Diploma

Chicago, Il

CERTIFICATIONS

CPR

Health and Life

SKILLS

• Patient intake and Assessments • Data Verification • Workflow Optimization • HIPPA Compliance • Safety and Quality Control • SOP Documentation Management • EMR/EHR Data Entry • Cross Functional Communication

• Epic • Salesforce • ServiceNow • AD Manager • SharePoint • Tableau/Power BI • Zoom/Teams/RingCentral/Five9/Avaya • Microsoft 365 Admin • Citrix • Docusign/Adobe Sign • Kronos • SAP

• Oracle/Peoplesoft • Meditech

• Data Labeling and Document verification for digital workflow • QA review • Electronic Document Management

(EDM) • Intake and Scheduling Systems • OSHA Safety Databases • Reporting Dashboards • CRM and Ticketing tools

• Analytical Thinking • Process Improvement • Record Accuracy • Confidential Data Handling • Client and Patient Relations •Multitasking Under Pressure • Adaptability • Training and Mentorship Core Competencies

Software and Systems

Technical Tools

Professional Strengths

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