Enthusiastic Business Student with Analytical Focus

Robyn Braglin

Enthusiastic Business Student with Strong Analytical Skills eager to apply

academic knowledge in an entry-level position Smithfield, NC 27577 ************@*****.*** +1-919-***-****

Professional Summary

• Detail-oriented professional with extensive experience using the Microsoft Suite to streamline workflows, manage communications, and organize data.

• Skilled in handling high-volume inbound calls with a focus on first-call resolution.

• Results-driven and thrives in dynamic, high-growth environments by quickly adapting to evolving demands to meet deadlines.

• Client-focused and communicative team player with experience in building rapport with customers and-supporting team initiatives.

Authorized to work in the US for any employer

Work Experience

Remote Contract Customer Service Professional

Self employed-Smithfield, NC

January 2021 to Present

• Various Clients, including MCI, Startek, Broadpath, and Humana.

• Provided high-volume customer service and support across multiple industries and contracts.

• Resolved customer inquiries, issues, and complaints efficiently through telephone, email, and chat, consistently exceeding performance metrics.

• Adapted quickly to new systems, procedures, and client-specific requirements, demonstrating a high degree of flexibility and versatility.

• Handled sensitive and confidential information for clients such as Humana and the Department of Defense, maintaining strict compliance with regulations.

• Assisted with specialized programs, including the National Covid Hotline and the Florida Renter'sAssistance Program, providing empathetic support to vulnerable populations.

Emergency Department Unit Secretary

UNC Wayne Health Care-Goldsboro, NC

November 2014 to October 2020

• Responded promptly to patient call bells and managed high-volume incoming phone communications

• Coordinated and placed diagnostic test orders in alignment with provider directives

• Managed radiology scheduling and arranged patient transport for diagnostic procedures

• Facilitated communication between providers and specialists through efficient paging and follow-up

Dispatcher- Billing- PCS Coordinator

Johnston Ambulance Service-Goldsboro, NC

April 2012 to August 2016

• Ensured data accuracy and compliance for all trips by meticulously auditing entries and information in the system.

• Communicated and collaborated with the dispatch team to correct inaccuracies, clarifying protocols to improve future data entry.

• Analyzed and resolved billing discrepancies efficiently to maintain accurate accounts receivable.

• Coordinated and scheduled transports, effectively managing logistics and communicating with client sand drivers.

• Checked newly entered trips for accuracy, proactively identifying and correcting errors before dispatch.

Dispatcher

Stevens Towing-Zebulon, NC

January 2012 to April 2014

• Managed high-volume inbound calls from AAA members and North Carolina Highway Patrol (NCHP),accurately gathering details for roadside assistance and incident scenes.

• Dispatched tow trucks and service vehicles using specialized software, ensuring the closest availableunit with the appropriate equipment was assigned to each call.

• Processed and documented AAA service requests according to club policy, including handling memberauthentication and logging specific service needs.

• Utilized GPS and Computer-Aided Dispatch (CAD) software to monitor and track the location and statusof all drivers and service calls in real-time. Education

Business Administration (Bachelor's degree)

Strayer University-North Carolina-Remote

January 2024 to Present

• Consistently maintained high academic standing, earning recognition on the President's List for three semesters and the Dean's List for one semester.& Achievement.

Groups

The society for collegiate leadership and achievement February 2025 to Present

The Society for Collegiate Leadership and Achievement (SCLA): Member dedicated to personal growth, networking, and developing leadership skills through professional development events and resources.

Additional Information

Personal Interests

Vehicle Maintenance & Repair (2005–Present): Independently performed all basic maintenance and minor repairs on personal vehicles, 1990 and 1992 Ford Mustangs, and 1996 Dodge Ram showcasing resourcefulness and practical technical knowledge. Experience includes

• Hands-on experience performing basic diagnostics, maintenance, and repairs on personalvehicles, including brake replacements, oil changes, tire rotation, fluid flushes, spark plugs and wire replacements.

• Utilize troubleshooting skills to identify the cause of mechanical and electrical issues, researchsolutions, and implement effective repairs.

• Familiarity with automotive parts and the proper use of a wide range of tools and diagnosticequipment.

Contact this candidate