Occupancy Specialist with Compliance Expertise
Resume:
Danna
Caraballo
**************@******.***
Communication
Time management
Data Analysis
Organizational Skills
Team Collaboration
Multitasking
Financial Administration
Customer Engagement
Leasing and sales
Property maintenance
Strong negotiation
Rent collection
Fair housing regulations
Telephone and email etiquette
Training and mentoring
Office management
Spanish - Native
English
Reliable and results driven Occupancy Specialist with proven success supporting affordable housing communities and ensuring adherence to HUD, Section 8, and LIHTC program standards. Experienced in managing all phases of resident eligibility, income verification, and lease renewals while maintaining strong communication with residents and partners. Recognized for excellent organization, accuracy in documentation, and the ability to balance compliance requirements with quality resident service.
Occupancy Specialist - HUD DEPARTMENT
Wavecrest Management, Richmond
Hill, NY
December 2024 - Current
Leasing Agent
Tristar Management, New York, NY May 2023 - February 2025 EXPERIENCE
Outreach and assist residents with annual and interim recertification. Collect all required documents to conduct annual recertification and interim recertification.
Ensure compliance with all regulatory requirements for a mix of sites that include both Section 8 and LIHTC units.
Comply with all EIV requirements (i.e. - have WASS ID, take EIV security awareness test annually, run EIV Reports, etc.).
Prepare and send reminder notices to the residents at 120, 90, 60, and 30 day. Commence holdover for failure to recertify by 2nd day of effective month. Prepare for tenant file reviews with investors, syndicators, and monitoring agencies audits.
Prepare and ensure leases are signed by residents. Kept properties in compliance with local, state, and federal regulations. Regulatory and leasing requirements for a Section 8 project based. Prequalify income and screnning of applicants.
Answered incoming calls regarding available properties, providing detailed information about amenities, location, and pricing options. Established strong relationships with prospective tenants through professional communication skills.
Processed applications quickly and efficiently while adhering to all fair housing regulations.
Prepared required legal documents, such as leases, addendums, and renewal agreements, according to state law requirements.
Met with current tenants to review and renew leases. Processed application and lease agreement by conducting rental history, credit check, and background check.
Verified paperwork was completed accurately and in a timely manner. Conducted apartment tours and responded to tenant inquiries. Negotiated lease terms with tenants and prepared leases for signature. Assisted in coordinating maintenance requests and property inspections. Rent collection/Legal.
SKILLS
LANGUAGES
Project Coordinator/Business Analyst
JPMorganChase, Manhattan, NY October 2021 - May 2023 Registrar(Accounting)/Education/Front Desk/Brand Ambassador Barbizon, Manhattan, NY September 2022 - May 2023
• Outreach and assist residents with annual and interim recertification.
• Ensure compliance with all regulatory requirements for a mix of sites that include both Section 8 and LIHTC units.
• Comply with all EIV requirements (i.e. - have WASS ID, take EIV security awareness test annually, run EIV Reports, etc.).
• Prepares and sends reminder notices to the residents at 120, 90, 60, and 30 day.
• Commence holdover for Failure to recertify by 2nd day of effective month.
• Prepare for tenant file reviews with investors, syndicators, and monitoring agencies audits.
• Prepare and ensure leases are signed by residents. Managed project resources, including budget and personnel Coordinated project activities and ensured timely completion of tasks Developed detailed project plans and monitored progress Collaborated with team members to resolve issues and obstacles Prepared and maintained documentation for all aspects of project lifecycle Worked closely with upper management in planning projects and preparing related documents
Assisted in development of project proposals, budgets, and timelines Prepared reports summarizing project progress and results for management review
Completed data entry tasks accurately while adhering to strict deadlines Entered large volume of information daily with high degree of accuracy Used computers and [Software] to enter data and process information Kept high level of accuracy in completing repetitive tasks Kept properties in compliance with local, state, and federal regulations. Regulatory and leasing requirements for a Section 8 project based. Prequalify income and screnning of applicants.
Bronx High School of Business at Bronx, NY
High School Diploma June 2023
Education
References
Dayanis, Maturana, (347) - 801 - 4152
Jaila, Rodriguez, (347) - 302 - 7162
Ashanys, Franco, (347) - 406 - 0843
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