Management
Resume:
Rayanne Walker
Store Manager
Allentown, PA *****
************@*****.***
Professional Summary
Looking for long-term challenging job opportunity with potential for personal and professional growth. Authorized to work in the US for any employer
Work Experience
General Manager
Motel 6-Allentown, PA
March 2019 to Present
• Oversaw all aspects of hotel operations, including front desk, housekeeping, laundry and maintenance
• Managed a team of 6-8 employees across multiple departments to ensure smooth daily operations and exceptional guest experiences
• Conducted regular inspections of all areas of the hotel to ensure compliance with cleanliness standards and maintenance requirements
• Monitored online reviews and responded promptly to guest feedback, addressing any concerns or issues raised by guests
• Ensured compliance with health codes, safety regulations, licensing requirements, and other legal obligations
• Collaborated with the maintenance team to ensure timely repairs and preventive maintenance of all hotel facilities
• Ensured compliance with brand standards set by the parent company through regular audits
• Instituted quality control measures that improved cleanliness scores by 80%, resulting in increased guest satisfaction
• Led crisis management efforts during emergencies or unforeseen situations, ensuring guest safety and minimizing disruptions
• Implemented revenue management strategies that optimized room rates based on demand patterns, resulting in increased profitability
• Developed standard operating procedures (SOPs) for each department to improve efficiency and consistency in service delivery
Store Manager
The Shoe Department-Allentown, PA
August 2009 to 2012
18105
Provide exceptional customer service, effective personnel management, and efficient store operations to maintain and improve sales record.
• Monitor store sales and develop marketing techniques for improving sales and customer service.
• Develop and manage promotional activities to achieve sales goals.
• Recruit, train and assign duties to store employees.
• Appraise employee work performance and provide performance feedback.
• Address poor employee performance through training opportunities, counseling, and firing when necessary.
• Develop and manage employee work schedules.
• Manage store inventory, maintain stocked shelves, and design store displays.
• Order special merchandise and orders at customer requests.
• Consistently meet all customer needs and expectations.
• Ensure opening and closure of store per company policies. Production Manager
Displayground, Inc-Allentown, PA
2003 to 2008
18109
Store Closed
Provide graphic designs by planning, developing and producing material in printed and/or electronic format for clients.
• Create graphic designs, concepts, sample layouts, and booths based on knowledge of design concepts.
• Confer with clients to discuss and finalize layout designs.
• Determine and finalize all design logistics including size and arrangement of material, assembling of final layout, suggestions for improvements, and keying information into computer programs.
• Order and sell trade show booths; install and dismantle booths at trade shows.
• Develop invoices for billing of graphic designs. Production/Operation Manager
TKO Visual Communications, Inc-Allentown, PA
1990 to 2003
18104
610 -791-7700
Provide support for graphic design functions.
• Provide receptionist support for all communications activities.
• Provide financial and accounting support for all activities.
• Create vinyl graphic designs, concepts and sample layouts using Corel Draw, Photoshop and Quark.
• Determine and finalize all design logistics including cutting of vinyl with CAD, handling phone orders, ordering photo supplies.
• Develop, laminate and mount photos on Sintra, Plexiglas, and Masonite. Store Manager
West Cost Video-Bethlehem, PA
1986 to 1990
18018
Store Closed
Provide exceptional customer service, effective personnel management, and efficient store operations to maintain and improve sales record.
• Monitor store sales and develop marketing techniques for improving sales and customer service.
• Develop and manage promotional activities to achieve sales goals.
• Recruit, train and assign duties to store employees.
• Supervise all sales representatives.
• Appraise employee work performance and provide performance feedback.
• Address poor employee performance through training opportunities, counseling, and firing when necessary.
• Develop and manage employee work schedules.
• Consistently meet all customer needs and expectations.
• Ensure opening and closure of store per company policies. Education
Northampton Area Community College
1986 to 1987
Saucon Valley High School
1986
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