Customer-Focused Tech Support & CS Representative Expert
Resume:
Zenia Taylor
Jacksonville, FL *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Tech Support Specialist/ Customer Service Representative Focus Services-Jacksonville, FL
September 2023 to January 2024
• Assisting customers with any trouble shooting they may need, such as Cable, Television, Internet, or Phone services.
• Schedule appointments for tech support visits to customers home.
• Input data to customers account
Customer Service Representative
Merrill Lynch Bank of America / US Trust-Jacksonville, FL August 2022 to September 2023
I take inbound calls from Merrill Lynch customers that have 401K retirement plans.
• Provided policy and service information
• Answered general questions
• Set up client appointments
• Responded to claim inquiries
• Resolved customer information and complaints
Customer Service Representative L
FIS Global-Jacksonville, FL
March 2020 to January 2021
• I take inbound calls Only. Assisted customers who were calling about their Government issued cards such as Housing Authorities, Child Support, and Unemployment Services and I would go over their accounts with them, such as their balances, or if they needed help trouble shooting the card, I assisted them.
• Assisted customers with a warm and professional attitude
• Answered general questions
Customer Service Representative
Blue Cross Blue Shield-Jacksonville, FL
July 2019 to December 2019
• I took Inbound and Outbound calls from Customers of Blue Cross Blue Shield.
• Assisted in going over their Health Plan. Informed them on the best health plan for them.
• After going over options, assisted them in signing up.
• Gave professional, and courteous advice to others Dispatcher/Customer Service
HGS-Jacksonville, FL
December 2018 to June 2019
• I’d take inbound and outbound calls from customers who needed emergency road side assistance
• I would locate them and send out trucks to assist them Customer Service Representative
Football Fanatics-Jacksonville, FL
August 2016 to January 2017
• Take inbound calls from customers looking to place orders or get the status on their current orders.
• I assist them in any kind of way I could like...upgrade their shipping, Cancel orders, verify orders and add orders.
Customer Service/Sales
Comcast-Xfinity-Jacksonville, FL
November 2015 to March 2016
• Took inbound calls from clients who set up new cable, phone, internet services, and home security services.
• Assisted clients with any difficulties they may have had. Collector
Debt Mediation-Jacksonville, FL
January 2013 to July 2014
• Made inbound/outbound calls to clients with delinquent payday loans.
• Persuaded the clients to bring their accounts current or make the best possible arrangement
• Achieved and surpassed monthly goals.
Office Assistant/Receptionist/Stylist
Ebony & Ivory Beauty Salon-Jacksonville, FL
November 1991 to July 2014
• Managed a staff of Twelve employees.
• Maintained a fast pace and professional environment while ensuring complete satisfaction.
• Used my organizational skills by making sure the books were budgeted and balanced and finalized payroll.
• Enforced salon rules, scheduled appointments, interviewed potential stylist.
• Ordered merchandise, opened and closed establishment daily. Education
High School Diploma
Wayne County High School - Jesup, GA
August 1984 to June 1987
Skills
• Excellent Call Center Experience, 55 WPM, Work All Office Equipment etc.. (10+ years)
• Customer Service (10+ years)
• Call Center (10+ years)
• 240 Health Insurance Agent (Less than 1 year)
• Problem-solving
• Flexibility
• Team Work
• Reliability
• Cold Calling
• Budgeting
• Human Resources
• Interviewing
• Medical office experience
• Insurance Verification
• Medical Scheduling
• Recruiting
• Management
• Negotiation
• Account management
• Technical support
• Computer skills
• Clerical experience
• Hospitality
• Documentation review
• Supervising experience
• Continuous improvement
• Organizational skills
• Driving
• Negotiation
• Organizational skills
• Windows
• Office management
• HVAC
• Driving
• English
• Medical terminology
• Front desk
• Time management
Certifications and Licenses
Driver's License
Non-CDL Class C
November 2023 to October 2027
Certified Apartment Manager
Certified Property Manager
Contact this candidate