Customer Service Professional with Diverse Experience
Resume:
Sybil Lucas
Wilson, NC *****
*********@*****.***
Work Experience
Natural Hair Stylist
UNIX Hair Salon-Wilson, NC
September 2015 to Present
Consult clients on hair care and advise on products to use Schedules appointment based on calendar availability Promote healthy hair
Greet clients with a smile and excellent customer service Provide an environment of easiness and relaxation
Choir Administrator
Stevens Funeral Home-Wilson, NC
June 2015 to Present
Schedules rehearsals for the choir
Updates Choir calendar to reflect proper scheduling Assigns tasks needed within services
Speak with family members and or contract holders about specific song requests and needs Adds and or Removes new and old employees to the database Responsible for New Hire Requirements and responsibilities Instructional Assistant
Sallie B Howard-Wilson, NC
January 2015 to May 2015
Assist teacher with instructional plans
Responsible for taking children to elective classes around the school and to cafeteria for lunch Responsible for grading assignments and assigning daily homework Retail Lending Fulfillment Specialist (temp assignment) II BB&T-Wilson, NC
July 2013 to January 2014
Review documentation for accuracy
Correct exceptions
Responsible for completing set assignments given on a daily basis Maintain an accuracy level set within BB&T procedures and policies Personal Banker
RBC Bank-Rocky Mount, NC
April 2008 to March 2012
Embrace change, acting as an advocate and role model, and promoting a mindset of continuous improvement
Take personal responsibility for resolving issues and escalating to manager Ensure procedures applicable to assigned responsibilities are accurate and maintained in accordance with RBC standards
Ensure every action and decision is aligned with RBC values Consistently meet or exceed established service level goals applicable to assigned responsibilities Partner with manager in performance management
Recommend services and products to meet the client's needs Customer Service Representative
Client Service Representative Blue Cross Blue Shield-Durham, NC March 2006 to April 2008
Responsible for accurately answering eligibility and benefits inquiries and assisting with online support Assist insurance subscribers and health personnel with questions on all lines of business pertaining to healthcare benefits, policies and claims
Assist subscribers and health personnel with billing of insurance claims Education
AAS
Information Systems Technology Wilson Community College-Wilson, NC 2001 to 2003
Some college
Skills
• Continuous improvement
• Windows
• Computer operation
• Courier
• Working with people with disabilities
• Food safety
• Filing
• Medicare
• Manager
• Front desk
• Google Docs
• English
• CORRESPONDENCE
• Supervising experience
• Cleaning
• Microsoft Excel
• CUSTOMER SERVICE
• Analysis skills
• Clerical experience
• Public speaking
• Scripting
• Banking
• Preschool experience
• IT
• Multi-line phone systems
• Mobile devices
• Delivery driver experience (2 years)
• Technical support
• Finance
• Databases
• Computer literacy
• Adobe Acrobat
• Sales
• Teamwork
• Math
• Customer relationship management
• Research
• Patient service
• Ability to follow instructions
• Customer service
• 10 key typing
• Negotiation
• Outbound calling
• Working with high schoolers
• Senior care
• Microsoft Office
• Medical office experience
• Phone communication
• ADMINISTRATIVE ASSISTANT
• Medical collection
• Transportation safety regulations
• Computer skills
• Home care
• Organizational skills
• Route driving
• Lending
• Clinic
• Medical terminology
• Cash register
• Guest services
• Handling customer inquiries
• Data entry
• Writing skills
• Working with people with developmental disabilities
• Leadership
• Proofreading
• Communication skills (5 years)
• Patient interaction
• Microsoft Powerpoint
• Teaching
• Typing
• Microsoft Word
• Customer support experience within finance industry
• Grammar Experience
• CLERICAL
• Management
• Office experience
• Microsoft Outlook Calendar
• Customer support specialist experience
• Interviewing
• Staff scheduling
• Phone etiquette
• Conflict management
• De-escalation techniques
• Database management
• TRAINING
• Materials handling
• Medical billing
• Microsoft Outlook
• Dependability
• Phone call management
• Technical Proficiency
• Time management
• ACH
• Outpatient
• Zendesk
• Hairstylist
• Computer networking
• Word processing
• Caregiving
• Administrative tasks
• Medical administrative support
• Documentation review
• Hospitality
• Medical receptionist
• Ethernet
• Cash handling
• Microsoft Access
• HIPAA
• Attention to detail
• Insurance verification (3 years)
• Administrative experience
Languages
• English
Certifications and Licenses
Natural Hair Care
Present
Allows me to practice Natural Hair Care on customers. Any hairstyle not pertaining to chemicals. Driver's License
Non-CDL Class C
Additional Information
Skills
Quality customer service developed through call center environments and extensive customer service training classes. Worked as an Administrative Assistant for a Wilson County Sheriff candidate in 2014 primary election, performed routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, and providing information to voters.
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