Merchandising and Customer Service Specialist
Resume:
Roxanna Ford
Merchandiser
Pittsburg, CA *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Merchandise Associate
Acosta-Antioch, CA
September 2024 to Present
• Responsible for merchandising and stocking Hostess products in various grocery stores.
• Build displays to represent Hostess brand products as well as other brands such as Folgers, Smuckers, and Jif.
• Place IRCs appropriately on products when necessary.
• Inform store personnel and remove expired or damaged products from the store shelves, placing them in the designated area where they can be taken out of inventory. Delivery Driver
Apium Delivery, LLC-Antioch, CA
January 2024 to January 2025
• Pick up groceries at a major grocery store for delivery.
• Deliver groceries to customers safely, accurately, and on time.
• Relay issues with missing items to the store promptly for a refund or delivery.
• Re-deliver missing items to customers safely and promptly when needed.
• Greet customers upon arriving to them in a friendly and professional way. Customer Service Representative
BevMo!-Antioch, CA
September 2023 to January 2024
• Provided exceptional customer service to customers and vendors.
• Performed transactions on a cash register.
• Fulfilled online orders.
• Other job responsibilities included stocking shelves and pulling products from receiving to replenish empty shelves.
Gift card merchandiser
Footprint Solutions-Concord, CA
January 2022 to September 2023
• Interact professionally with store managers to provide them with information about the service I am performing in their store.
• Organized gift cards monthly according to the planogram.
• Order gift cards and fixtures when needed.
• Reset fixtures when new planograms require changes to be made. Sales Representative
Altman Plants-Antioch, CA
March 2020 to January 2022
• Provide exceptional customer service to customers and educate them about plant care.
• Stock plants according to planogram.
• Provide plant care such as watering, pruning, and removing dead debris from the plant.
• Perform resets of merchandise when necessary.
Delivery Driver
Pizza Hut-Concord, CA
September 2019 to March 2020
• Provide excellent customer service to in-store customers and while taking their orders over the phone.
• Deliver various food products to customers around the Concord area.
• Conduct food preparation.
• Handle food with care and according to health safety standards.
• Clean fryers and wash dishes.
Merchandiser
Kawahara Nurseries-Morgan Hill, CA
June 2018 to September 2019
• Provide support to Home Depot garden center by stocking plants according to a specific planogram.
• Help customers select plants for their needs.
• Provide plant care such as watering, pruning, and removing dead plants from the sales table.
• Perform resets of merchandise when necessary.
Customer Service
Lowes Inc-Concord, CA
August 2016 to June 2018
• Provide excellent customer service to customers returning products and finalizing special purchases.
• Process customer purchases on a cash register.
• Keep front-end snacks and refreshments stocked.
• Change sales signage when required due to price changes. Education
Basics (High school)
Fairfield High School-Fairfield, CA
September 1990 to June 1994
Skills
• Stocking (2 years)
• Product launch coordination - Largest product launch coordinated (More than 30 products)
• Promotional displays
• Merchandising - Merchandising experience (11-15 years) (2 years)
• Retail store product knowledge
• Forklift
• Shuttle driving
• Microsoft Excel
• English
• Computer literacy
• Yardi
• Time management
• Computer skills
• Commercial driving
• School bus driving
• Managing retail merchandising teams - Largest retail merchandising team managed (1-5 team members)
• Box truck
• Cash register
• Managing SKUs - SKUs managed (10,000-100,000 SKUs)
• Pricing
• Fair Housing regulations
• Inventory Control
• Freight Experience
• Organizational skills
• Landscape Maintenance
• Mowing
• Planogram implementation
• Bus driving
• Restaurant experience
• Merchandising - Merchandising experience (11-15 years)
• In-store marketing
• Military Experience (5 years)
• Paratransit
• Store Management Experience
• Microsoft Outlook
• Grocery store
• Cash handling
• Retail signage placement
• Moving
• Planogram
• Delivery Driver Experience
• Property management
• Home care
• Seasonal retail displays
• Care plans
• Windows
• Senior Care
• Hospitality
• Cash management
• Ladder use
• Managing store merchandising operations - Stores managed merchandising operations for (21-50 stores)
• Customer complaint resolution
• Planograms
• Handling customer inquiries
• Basic math
• Inventory management
• Retail Management
• Veterinary clinic
• Communication skills
• Cross-merchandising
• Food service
• Proofreading
• Customer service
• Retail sales (5 years)
Languages
• English - Fluent
Military Service
Branch: Army
Service Country: United States
Rank: E3
September 2011 to September 2015
Certifications and Licenses
Food Handler Certification
Driver's License
CDL
CDL C
Non-CDL Class C
ServSafe
CDL A
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