Customer Support Specialist Remote Ready, Results-Driven

Matthew J. Murrisky

Wildwood, NJ • 518-***-**** • *************@*****.***

SUMMARY

Motivated and focused professional possessing versatile skills in finance, administration and customer service. Highly productive and efficient problem solver with the ability to develop and streamline processes and performances. Utilizes technology and instructional techniques to support customers and corporate clients. Focused and adaptable with strong interpersonal and communication skills. Employs a proactive and collaborative approach to task completion.

SKILLS

Project management

Leadership

Time management

Team building

Vendor relations

Customer service

Collaboration

Communication

Customer engagement

Data analysis

Compliance

Google Analytics

Salesforce CRM

Oracle

Microsoft Office

Finance

Active listening

Compliance

EXPERIENCE

Loan Collections Specialist - Sturdy Savings Bank Cape May Court House, NJ 12/2024–06/2025

Ranked #1 sales performer across all 14 branches, for consistently exceeding goals and delivering outstanding client-focused results.

Managed sensitive customer documentation and interactions.

Conducted interviews for account applications and assisted customers with credit inquiries and account issues.

Administered closed loan documentation for both residential and commercial portfolios, process insurance updates and issue delinquency letters.

Oversaw settlement transactions for federal loan sales, monitor portfolio activity, and handle sensitive maturing loans to support new applications and timely closings.

Senior Employment Security Clerk - Unemployment Insurance (UI) Telephone Claims Center,

New York State Department of Labor (NYS DOL) Albany, NY 04/2020–12/2024

Acted as a point of contact for customers and instructed on requirements and methods of certifying for state and federal benefits.

Interacted with other offices and governmental agencies.

Responded to business inquiries or complaints regarding UI benefit claims via phone or email.

Provided information regarding the hearing process to clarify rights, penalties, and forfeitures of benefits.

Substitute Teacher - WSWHE BOCES Fort Edward, NY 02/2015-04/2020

Worked per diem for five years while acting as a caregiver for an immediate family member.

Facilitated teaching, training, and behavior management for a variety of subjects and grade levels.

Assisted in designing and delivering after-school technology training including STEM and RTI.

Worked in collaboration with faculty and administration.

Developed creative, alternative teaching approaches and utilized technology (robots, peripherals, and software) to enhance student learning.

Practiced ABC Data Collection and Analysis for tracking information & action items.

IT Governance and Control Analyst - GE Global Research via YOH Services Albany, NY, 10/2014-02/2015

Identified and dissected complex projects, defining benchmarks as needed to indicate progress.

Assisted with identification and prioritization of specific concerns within a global learning environment.

Performed translation and organization of data for presentation within sponsored channels

Utilized Oracle Suite and Microsoft Suite, and maintained proper data confidentiality

EDUCATION and TRAINING

Master of Business Administration in New Venture Development SUNY Albany, Albany, NY 05/2014

Bachelor of Arts in Philosophy and Economics Long Island University, CW POST Campus Brookville, NY 05/2008

Six Sigma Yellow Belt Courses,

Coursera: Principals, Define & Measure, Analyze (5S, 5 Whys, DMAIC) 01/2020

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