Customer Service Specialist with Tech Proficiency
Resume:
CAROL LUNSFORD
Pantego, TX *****
****************@*****.***
Customer Service Specialist with experience in Retail Sales, Transportation services,
Automotive Sales, Communications, and Energy industries
Highly computer proficient and an excellent communicator;
Collaboration and Team environment oriented; organized, positive, and able to manage multiple priorities
TECHINICAL SKILLS
MS Office, MS Project, MS Excel, MS Access, MS Word, Oracle, Sales Force
Mainframe Technologies: COBOL, JCL, Db2, SAS, VSAM, Easytrieve
PROFESSIONAL EXPERIENCE
CAPITAL STAFFING SOLUTIONS, Carrollton TX April 2023 - April 2024
Customer Service Associate at Trane Supply in Carrollton, TX
Cancelled 14 day pick tickets in the purchase order (Profit 21) system
Review order time frames and adjust fulfillment dates
Review records or reports pertaining to activities such as ship to details
UNITED SITE SERVICES, Grand Prairie, TX July 2021- March 2023
Customer Specialist
Provide order support to Home Builder customers who ordered and removed portable restrooms onsite on a weekly basis
Validated driver sales leads for incentive payouts
Resolved customer service issues
Researched and resolved billing inquiries, populate and submit insurance certificates
MACYS, Irving, TX August 2019 – April 2025
Administrative Support Team and Sales Associate – Part Time Weekends
Retail sales, cashier, and customer service at local Macy’s retail store in Irving TX mall
Macys credit card new account soliciting
New product merchandising and recovery
Provide in store administration assistance including cash deposit processing and sales associate hiring and on-boarding tasks during holiday season of 2022
SLEEPTRONIC, Fort Worth, TX March 2019- March 2020
Customer Service Representative
Receive customer phone orders and input orders into the computer system, review customer orders for accuracy
Process truck release paperwork for product delivery
Prepare point of purchase materials for customer distribution
Assist with accounts payable
Cashier for onsite pickups
Review new marketing materials for accuracy and appropriate content
EDS SERVICE SOLUTIONS LLC, Irving, TX January 2017- February 2020
HORIZONS HR SERVICES, formerly Cavalry Staffing, Irving, TX
Lead Driver
Full-time and Part-time job for two separate companies, overseeing a team of drivers, providing training, and enforcing safety protocols for eight to twelve drivers moving and cleaning rental vehicles
Transport and provide instructions to drivers for moving cars to and from DFW airport rental locations for National Rental Car Agency at both Dallas/Fort Worth International and Love Field airports
METRO VOLKSWAGEN, Irving, TX April 2016 - January 2017
Internet Sales Manager
Book appointments from internet leads
Review car options and show car features and benefits
Close sales on Volkswagen cars
MACYS, Dallas, TX December 2015 – March 2016
Seasonal Sales Associate
Sell men and women’s shoes during the 2015 holiday season
TIME WARNER CABLE, Arlington & Farmers Branch, TX April 2014 – November 2015
Field Retention and Direct Sales Representative
Utilized a consultative approach in an effort to present the value of TWC products and services over the phone and in person with the purpose of retaining core products and customers, and also up selling TWC products and services to existing customers. Negotiated to win customer’s business back from competitive service providers.
Saved customers from disconnecting or downgrading service; presented benefits of products and services to customers resulting in reaching retention sales quotas set monthly
Documented customer transactions accurately to include information to Order Entry Representatives, Billing, Technical department, and Collections
Responded to customer complaints in a professional manner; attempted to resolve complaints successfully in accordance with established guidelines
GDF SUEZ ENERGY RESOURCES NA, Irving, TX March 2008 – November 2013
Corporate Sales Support / Regional Sales
Prepared RFP proposals to prospective customers including school districts and municipalities
Created weekly reports on ERCOT non-siebel sales margins and weekly sales data
Loaded company energy usage load data into Siebel pricing system for deal setup; presented product and pricing options, and generated electricity sales contracts and presented to customers for required signatures
Contacted renewal customers and obtained Letter of Authorization to provide pricing alternatives and initiated cold calls to prospects and determined next electricity contract start date
EDUCATION
Bachelor of Business Administration from Baylor University, Waco, TX
Contact this candidate