Remote Executive Assistant with CRM & Scheduling Expertise

STAN FRIEDBERG

Chatsworth, CA 747-***-**** ************@*****.*** 7 *************@*******.*** 7

PROFESSIONAL SUMMARY

Dedicated customer service professional and virtual assistant with high-volume call center experience, outstanding phone etiquette, and calm, clear communication. Proficient with CRM platforms, multi-line phone systems, and ticketing workflows. Fast learner on new software; comfortable in Google Workspace and Microsoft Office. Known for reliability, problem-solving, and turning difficult calls into satisfied customers.

Core Skills

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Call Center Operations (inbound/outbound) Customer Support & Escalations Complaint Resolution CRM & Ticketing (Salesforce; general CRM familiarity) Phone Systems

(Avaya/multi-line) Data Entry & Order Entry Payment Processing Policy & Procedures Compliance

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Scheduling & Calendar Management Email / Chat Support Documentation & Knowledge Base Updates Microsoft Office (Word, Excel, Outlook). Google Workspace (Docs, Sheets, Drive, Gmail)

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Typing/WPM: fast and accurate. QuickBooks (working familiarity) SAP R/3 & SABRE (basic familiarity)

PROFESSIONAL EXPERIENCE

Remote Customer Support/Virtual Assistant Various Clients (Project-Based) Remote 2023-Present

Handled high volumes of inbound and outbound calls; verified identity, documented issues, and followed scripts while adapting to caller needs. O

Resolved billing questions, processed payments, updated orders, and created/closed CRM tickets with thorough notes for handoffs.

Managed calendars, email inboxes, spreadsheets, and documents in Google Workspace and Microsoft Office to keep teams organized.

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De-escalated complaints and restored customer confidence, consistently meeting quality and handle-time targets.

Canyon Interiors Los Angeles, CA

1984-1996

Remote Customer Support/Administrative Coordinator (Customer-Facing Operations)

• Provided high-quality customer service and administrative support for an interior design and manufacturing company.

Managed client communications, scheduled appointments, coordinated project timelines, and maintained accurate records.

Liaised between clients, installers, and vendors to keep projects on schedule and within scope; documented issues and resolutions.

Notable coordination included complex, time-sensitive hospitality projects with executive-level stakeholders.

Vice President, Business Development (Independent/Contract) Los Angeles, CA Various Years

• Prospected, qualified, and nurtured leads; maintained detailed CRM notes; scheduled calls/demos; prepared proposals.

• Built trust with clients through consistent follow-up, clear documentation, and on-time delivery of next steps.

Founder/Project Director

(Independent Projects) Los Angeles, CA Various Years

• Led end-to-end project logistics: scoping, vendor coordination, scheduling, compliance with site policies, and client updates.

• Created checklists and SOPs to ensure repeatable quality and smooth handoffs between field and office teams.

SELECTED HIGHLIGHTS

Coordinated a high-stakes hospitality project in a presidential-suite environment at the Century Plaza/Ritz- Carlton tier, aligning vendor access, security timing, and finishing deadlines under pressure.

Supported a large, high-security Air Force facility project (Lancaster, CA) by organizing instructions, access constraints, and multi-room tasking with meticulous documentation and communication. EDUCATION

University of Miami

Completed college-level coursework; continuing professional development in customer service, CRM, and accounting

Career Objective

Permanent call center / customer support role where I can handle high call volumes, resolve issues efficiently, document accurately in CRM, and contribute to team metrics and customer satisfaction.

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