Safety-Focused Security Professional with Customer Engagement Skills

TW

TIFFANY WASHINGTON

****************@*****.*** 916-***-**** Aubrey, TX 76227 WWW: Bold Profile Dynamic professional with a proven track record in customer engagement and safe driving, honed at Prosper PISD and other roles. Excels in time management and adaptability, ensuring timely and secure transportation experiences. Demonstrated ability to enhance passenger satisfaction through effective communication and meticulous attention to detail. Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems.Seeking to leverage skills and knowledge to contribute to team success.

Attention to detail

Active Listening

Applied Behavior Analysis

Adaptability

Effective communication

Leadership Abilities

Autism Experience

Customer Engagement

Self-defense techniques

De-Escalation Techniques

Behavioral Therapy

Surveillance

Teaching

Special Education

Firearms Proficiency

Time Management

PGA OMNI HOSEL & RESORTS Frisco,

TX

Security Officer/Loss Prevention

02/2024 - Current

Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors

Monitored surveillance cameras and alarm systems to detect any suspicious activity or potential threats

Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary

Maintained accurate records of daily activities including incident reports, shift logs, and visitor logs

Collaborated with law enforcement agencies during investigations or incidents requiring their assistance

Implemented access control measures by verifying identification credentials for individuals entering restricted areas Performed regular checks on fire extinguishers, emergency exits, and other safety equipment to ensure they were in proper working condition Provided excellent customer service by assisting visitors with directions or information about the facility's policies and procedures Participated in ongoing training programs to stay updated on security protocols and techniques

Identified potential security vulnerabilities or risks within the premises and recommended appropriate preventive measures

Managed crowd control during special events or high-traffic periods while maintaining a calm environment for all attendees

Utilized strong observation skills to identify suspicious behavior or Summary

Skills

Experience

individuals who may pose a threat

Enforced company policies regarding trespassing, loitering, theft prevention, etc

Responded quickly during medical emergencies by providing first aid until medical professionals arrived

Investigated incidents involving property damage or thefts within the premises

Maintained a professional and courteous demeanor while interacting with employees, visitors, and contractors

Go Zone NTTA Denton, TX

Rideshare Driver

02/2022 - Current

Adjusted routes to avoid heavy traffic or road construction Provided excellent customer service to passengers, ensuring a pleasant and safe experience

Communicated warmly with passengers during trip to provide pleasant experience

HOA Code Enforcement ESSEX HOA

Carrollton, TX

HOA Code Enforcement

03/2023 - 09/2023

Identified potential legal risks associated with proposed actions taken during inspections or investigations

Advised citizens on obtaining permits or licenses required by law Enforced municipal codes and ordinances through field inspections, investigations and research of complaints

Conducted follow up inspections to ensure compliance with established regulations

Conferred with owners, violators, or authorities to explain regulations or recommend remedial actions

Cross Oak Elementary Aubrey, TX

Special Education Paraprofessional

08/2021 - 06/2022

My Job was to provide instructional support for the teacher I also did one on one with the kiddos that need individual support, to help them reach their full potential

Provided one-on-one support to students with special needs, assisting them in their academic and social development

Implemented individualized education plans (IEPs) under the guidance of special education teachers, ensuring that students' specific goals and objectives were met

Assisted in the implementation of behavior management techniques, promoting a positive and inclusive learning environment for all students Collaborated with classroom teachers to modify curriculum materials and adapt instructional strategies to meet the diverse learning needs of students Supported students during transitions between activities or classrooms, ensuring their safety and wellbeing at all times

Utilized assistive technology devices and tools to enhance student engagement and participation in classroom activities Monitored student progress through data collection and observation, providing feedback to teachers on areas of improvement or additional support needed

Facilitated small group instruction sessions, reinforcing concepts taught by the teacher and addressing individual learning gaps Promoted independence skills among students by teaching self-help tasks such as personal hygiene routines or organizational strategies Assisted with physical accommodations for students with mobility challenges, including wheelchair transfers or positioning aids as required Supported communication needs of non-verbal or limited verbal ability students through alternative communication systems such as picture schedules or sign language cues

Collaborated with related service providers (speech therapists, occupational therapists) to implement therapy goals within the classroom setting

Participated in team meetings and parent conferences, providing input on student progress, strengths, challenges, and recommendations for further support at home or school

Developed positive relationships with parents/guardians by maintaining open lines of communication regarding student progress, challenges faced, and strategies implemented

Ensured a safe learning environment for all students by implementing appropriate behavior intervention plans when necessary Attended professional development workshops/trainings regularly to stay updated on best practices in special education and inclusion strategies Assisted in the preparation of instructional materials, including visual aids, worksheets, or adapted books to support student learning Supported students during community-based instruction outings, facilitating their participation and engagement in real-world experiences Collaborated with general education teachers to promote inclusive practices and facilitate the successful integration of students with special needs into mainstream classrooms

Provided emotional support to students with behavioral or emotional challenges, implementing de-escalation techniques and promoting self-regulation skills

Demonstrated flexibility and adaptability in responding to changing student needs or classroom dynamics

Maintained accurate records of student progress, behavior incidents, or other relevant data as required by school policies or IEP guidelines Served as a positive role model for students by demonstrating empathy, patience, and respect for individual differences

Fostered a sense of belonging among students by encouraging peer interactions and fostering friendships within the classroom setting Prosper PISD Prosper, TX

Special Needs School Bus Driver

08/2017 - 06/2021

Conducted pre-trip and post-trip inspections of school bus to verify safety and functionality

Successfully completed all required training courses related to school bus operation and safety

Provided timely pickup and drop-off of children at designated locations in accordance with established schedules

Cintera Richardson, TX

RBT (Registered Behavior Technician)

03/2019 - 09/2020

Implemented behavior intervention plans (BIPs) under the supervision of a Board Certified Behavior Analyst (BCBA)

Provided direct one-on-one therapy sessions to children with ASD, focusing on skill acquisition and behavior management Implemented ABA techniques including prompting systems, shaping procedures, token economies or other behavioral modification interventions

Developed individualized treatment plans based on assessment results that targeted specific areas of need

California Department of Correction

Sacramento, CA

CA Peace Officer (Sgt 3 Months)

02/1993 - 02/2004

Responded quickly to emergency situations such as active shooters or hostage takings

Interacted with victims, witnesses and suspects while maintaining professionalism at all times

Utilized specialized equipment such as firearms, body armor, chemical agents, during critical operations

Established positive relationships with members of the community through regular interactions

Coordinated with other law enforcement agencies in order to ensure effective communication throughout the region

Conducted vehicle stops and searches with due respect to constitutional rights of citizens

Attended meetings with government officials to discuss current issues affecting public safety

Assisted in organizing training sessions for new peace officers regarding procedures, techniques and safety protocols

Relayed emergency request information to appropriate agency dispatchers Determined if criminal act and statute violations was involved Escorted inmates to court appearances and monitored behavior to maintain order

Located and confiscated property as directed by court order Monitored surveillance cameras located at various locations throughout the city

Generated reports detailing shift activity and incidents Patrolled assigned areas in response to calls for assistance Responded to emergent situations and deciphered strategy to securely restore order

Commercial Driver's License (CDL) in Class B

08/2022

Expires: August 2022

Endorsements: S (School bus), P (Passenger vehicles) North Salinas High Salinas, CA

High School Diploma

06/1988

Hartnell Jr. College Salinas

Associate of Science in Criminal Justice

Driver's License

Work style: Reliability, 05/01/24, Proficient

Customer service, 03/01/24, Proficient

Interstate truck driving, 11/01/24, Proficient

Delivery driver, 10/01/24, Proficient

Education and Training

Certifications

Assessments

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