Administrative Support Specialist with Oracle & Salesforce Expertise

Melissa A. Bartlett

Woonsocket, RI 508-***-**** *******.********.***@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and dependable administrative professional with experience supporting office operations, customer service, order processing, and team training. Proficient in Salesforce, Oracle, MS Office Suite, and other business tools. Recognized for strong problem-solving skills, effective communication, and a collaborative team spirit.

KEY SKILLS

Recordkeeping & Documentation Problem Resolution MS Office Suite (Word, Excel, Outlook) Salesforce & Oracle ERP RingCentral Phone System Customer Service & Communication Staff Training & Onboarding Order Processing & Backlog Management Add others here...

EXPERIENCE

Chase and Harris Corp, Sutton, MA 09/2024 – 04/2025

Office Administrator

Handled all incoming calls and emails regarding portable toilet rentals.

Processed orders and generated quotes for new and existing customers.

Managed weekly route printing and provided logistical support to drivers.

Contacted customers regarding overdue accounts and collected credit card payments.

Filed and photocopied paperwork to maintain accurate records.

Trained new employees and assisted coworkers as needed.

Served as a key point of contact between customers and drivers.

Market Basket, Oxford, MA 08/2023 – 10/2024

Deli Department Associate

Served customers and prepared deli orders according to requests.

Operated deli slicers and maintained cleanliness standards.

Stocked deli cooler and ensured product organization in refrigerators.

Collaborated with team members to meet daily goals.

Participated in closing procedures and cleaning tasks.

Helped train new employees to departmental standards.

Candela Corporation, Marlborough, MA 06/2017 – 07/2020

Business Order Specialist

Processed international sales orders for lasers and parts using Oracle

Provided lead times and managed order status updates for customers.

Coordinated with Collections team to manage payments and credit holds.

Created international shipping and customs documentation.

Maintained direct communication with international customers and freight forwarders.

Collaborated with sales, finance, production, and shipping teams to ensure quarter-end success.

Used Salesforce and Oracle daily to manage customer records and shipments.

Connexion Systems + Engineering Inc., Sudbury, MA 05/2017 – 06/2017

Administrative Specialist (Contractor)

Provided administrative support to the Senior VP of International Service.

Addressed customer concerns with a focus on satisfaction and retention.

Updated internal tracking spreadsheets and customer install base via Salesforce and Oracle.

Collaborated with inside sales to promote consumables for laser systems.

Handled special projects as directed by senior management.

EDUCATION

Bay Path College - Associate in Science

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