Versatile IT & Operations Professional, B.S. in CIS

Noel V. Cadorna

**** ***** ** **** *

Simi Valley, CA, 93063

(818) 427 - 8723

EDUCATION

B.S. Computer Information Systems, Fall 1991

DeVry Institute of Technology, City of Industry

SKILLS

Compaq File Servers, Laptops, HP Printers, Modems, 3COM and Cisco Routers, 3COM and Cisco Hubs, and 3COM and Cisco Switches

Win95/2000, Office97/2000, MSIIS, Outlook, Exchange, Knight Ridder, Bridge, JDE, TMO, Unifi, Loan Prospector, Equifax, LAN Desk, Reachout, PCAnywhere, Novell 3.11 – 5.0, NT 4.0, LAN/WAN, TCP/IP, EDI communication, FTP, AS400 (530 and 700 series), UNIX (IBM AIX), 9751 Rolm PBX, Meridian Option 11, Lucent Definity CL, RPG, C++, COBOL, Pascal, SQL Basics, Cernum, Win10, Teams, Oracle, Various insurance websites, Leadership skills, Team player, Communication skills. Ability to work at a high pace environment. Ability to multi task with high volume of work in hand. Ability to prioritize the work.

CERTIFICATES

Basic UNIX Novell CNE 3.11

AS400 Basic Operations Advanced AS400 Operations

Paralegal Leadership and Management

SUMMARY OF QUALIFICATIONS

Self motivated and assertive bilingual Manager with over ten years experience in sales, claim processing, customer service, project management, technical support, business analysis and management within the dental, and mortgage industries. Fluent in English, Tagalog and Basic Spanish.

• Work well in a high pressure environment.

• Skilled at organizing complex projects, defining projects priorities, and delegating tasks.

• Well-organized and efficient with a proven record of working within a budget.

• Proficient in the use of various software packages and mortgage applications. PROFESSIONAL EXPERIENCE

Adventist Health Simi Valley Hospital - October 2022 thru October 2025 HR Administrator / Patient Access

• Patient Access Registration of patient

• Patient verification of Insurance

• Patient verification of Copays and deductibles, process payments

• Process patient demographics and verification of information

• Process information in a timely and correct data.

• Process any patient being admitted and request prior authorizations from patient insurance plan.

• Manage data information to be uploaded (scanned) and separated to correct folders

• Manage Employee licenses, compensation and education

• Process and verify Employee documents to employee HR files

• Process paper documents to digital documents

• Create new and modify existing reports, proficient in Excel and Outlook. Multi tasking is a must. Mold Precision Engineering (Part Time) - July 2022 thru October 2022 Sr. Analyst

• Operate Mold Machinery

• Inspect product coming out of the Mold Machine

• Process Mold Product to correct specification

• Make sure that the Mold Machine is running and processing products continuously PennyMac - November 2015 thru December 2022

Sr. Analyst Lead Data

• Lead Management and Product Pricing Verification

• License control and Call process

• Data Processing and Analysis.

• Data loading and reporting.

• Document Control.

• Process Management.

• Monthly Process and Development.

• Create new processes and reports

Anthem Blue Cross – March 2013 thru November 2015

Customer Service Representative

• Answer calls from customers.

• Assist customer with concerns and corrections.

• Advise customers with current plan and changes to plans.

• Advise customers with payments and payment history. Cure Pharmaceuticals – August 2011 thru September 2012 Financial Analyst / Warehouse Manager

• Write policies and procedures for the day to day function and production of products.

• Cost analysis for products produced

• Process Accounts Payable and reports for EOM, Budgets for each products produced.

• Manage Warehouse and Product ordering.

• Assist in stock using GMP guidelines.

• Manage first in last out concept of stock

• Assist in manufacturing of products and labels.

Dr. Rowena Lopez Dental Office - January 2010 thru August 2011 Treatment Coordinator / Office Manager

• Write policies and procedures for the day to day functions of the dental office.

• Coordinated front-office activities: Patient files, Phones, Contacting patients.

• Provide a treatment plan to include financial obligations for patients.

• Advise patients of their insurance coverage and out of pocket.

• Handled accounts payables and receivables as well as providing payroll information to the payroll company.

• Created end of the month reports, Profit and Loss, Production, Expenses, and Bank Accounts. Bank of America - November 2009 thru January 2010

Mortgage Client Support (Call Center) Part time

• Made calls and received calls of Bank of America mortgage holders.

• Provided information about customers’ current mortgage.

• Advised customer to what options are available for their current situation.

• Advised customer to their current payment or payments and apply these payments to their account.

• Handled about 200 calls in an 8 hour day.

The Dental Club - April 2007 thru March 2009

Treatment Coordinator / Office Manager

• Write policies and procedures for the day to day functions of the dental office.

• Coordinated front-office activities: Patient files, Phones, Contacting patients.

• Provide a treatment plan to include financial obligations for patients.

• Advise patients of their insurance coverage and out of pocket.

• Handled accounts payables and receivables as well as providing payroll information to the payroll company.

• Created end of the month reports, Profit and Loss, Production, Expenses, and Bank Accounts.

• Managed both offices, from employees to daily functions. Countrywide Home Loans - April 2002 thru April 2007 Technical Writer / Sr. Systems Analyst

(August 2005 – April 2007) Transferred to Technical Writer position:

• Write new and update current policies and procedures for various departments throughout the Wholesales Lending Division.

• Receive requests for new policies and procedures, research document for clarity, correct grammar, and publish documents.

• Created step by step how to instructions for CWBC (Major Website), Updates, Major site changes, rules changes.

• Tested all updates and changes for CWBC prior to publishing document for public use.

(April 2002 – August 2005) CWBC Call Center Sr. Systems Analyst:

• 1st level technical and website phone support and answered an average of 50 – 60 calls per day.

• Advised user for proper usage, system problems, application errors and provided information about various loan programs available.

• Research user problems and provide solutions for users.

• Created technical site errors for 2nd and 3rd level supports.

• Provided reports and proper procedures for CWBC call center.

• Supervised up to 20 analysts and created schedules, training, base knowledge upgrades for website. JD Powers and Assoc. - Sept 2001 thru Feb 2002

Data Analyst

• Assisted as a contractor for maintaining and manipulating data, processing reports for management and other functions.

Medix Resources - May 2000 thru April 2001

Manager, Implementation and Support

• Managed the Implementation Group. Implementation Group consists of 5 –8 person group, responsible for the development of a medical communication product.

• Provided testing, and training procedures.

• Prepared an installation plan of the Cymedix application.

• Managed a staff for the inbound phone support of the product.

• Created bi-weekly technical documentations, update to products, success implementations, and application wish list.

• Created policies and procedures for phone support system, training manuals, installation manuals, user manuals and product manuals.

• Established procedures for the department, and for the technical group. Ryland Homes - Sept. 1999 thru March 2000

Manager, IT Systems and Support Services

• Primary responsibility was to manage Network infrastructure and Support Staff.

• Provided engineering and support staff delivery in a timely manner.

• Provided Network systems support and hardware engineering to Headquarters and Branch operations.

• Lead the team in identifying UNIX/PC needs, coordinate network topology, acquire and deploy cost effective equipment and peripherals,

• Managed the hardware and software installations and services.

• Assisted in converting JDE to One World. As a senior member of the Systems Engineering team.

• Contributed to the development of tactical plans for new and emerging technologies.

• Provided operational support and strategic direction to both internal clients such as Mortgage, Title and Escrow services.

• Responsibility of critical importance is coordinating short and long term strategic planning design, development and guidance in support of distributed systems application development.

• Responsibilities include interoperability and compatibility testing, infrastructure refinements, documentation provisioning, cataloging and vendor relationship management.

• Gathered data for HMDA reporting that is submitted to HUD every quarter. Electronically submitted HMDA reports.

• Made the appropriate changes the core loan application in regards to HUD regulations. Kaufman and Broad - Nov. 1994 thru Sept. 1999

Manager, Application and Support Services

• Managed the corporate 100+ users LAN/WAN, 18 remote branches throughout the United States for hardware and software support.

• Managed and responsible for core applications (ie… JDE, TMO, TSM, Windows products), upgrades and fixes.

• Maintained and responsible for running accounting reports for Month End, and Quarterly, using JDE.

• Built, setup and installed servers and workstations for the branches and corporate office.

• Responsible for all data communications as well as connectivity to AS400 systems.

• Provided software training throughout company.

• Coordinated and managed the major project, company-wide migration from Novell 3.12 to 4.11 NDS wide area network.

• Performed Administration and operations on the AS400.

• Managed and performed upkeeping of ROLM 9751 phone system and converting to Meridian Option 11.

• Created Y2K project roll out and Managed a team of IS Support Staff, consist of Technicians, Help Desk Support, and Programmers to support Kaufman and Broad Mortgage Co.

• Gathered data for HMDA reporting that is submitted to HUD every quarter. Electronically submitted HMDA reports.

• Analyzed and wrote guidelines for programmers to update or correct mortgage documents due to HUD regulation changes.

• Tested and applied the HMDA regulation changes to the core loan application The Yarmouth Group - Sept. 1990 thru Nov. 1994

Systems Analyst / Systems Administrator / AP and AR

• Built, installed and serviced workstations, servers and network devices for Corp. office and 12 divisions throughout Western United States.

• Enter all AP invoices for 8 Regional Shopping Centers. Process Checks for AP Invoices to appropriate GL accounts. Mail all AP invoices to be paid.

• Enter all AR payments from the Rents, Taxes, and Percentage Rents.

• Process all AR payment from Regional shopping centers

• Troubleshoot hardware and software problems in Novell Netware 3.12 environment.

• Managed the communication of data and data integrity of the company. United States Marine Corp. - Mar. 1983 thru Aug. 1987 Combat Engineer

Planned, designed and managed which facilitated all aspects of the Combat Engineer requirement USMC. Managed and enforced the code of military justice to a squad of 30 people.

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