Account Manager & Sales Leader with Childcare Expertise

Jodi Liberty, MO Goetz ***** 602-***-**** **********@*****.***

PROFESSIONAL

SUMMARY

Results-driven and highly skilled account manager and successful sales professional with 28 years of experience developing and executing customized account plans to increase sales volume, market share, and relevance in the marketplace. Responsive, flexible, and intelligent professional with a reputation for integrity, enthusiasm, and commitment to excellence, inspiring individuals to optimum levels of performance. Excellent verbal and written communication skills, along with demonstrated strategic vision and disciplined execution used to achieve company goals and objectives. Strong work ethic with excellent organizational and troubleshooting abilities, demonstrating sound judgment in establishing priorities and making decisions. Experienced Childcare Director (9 years) responsible for staff oversight, operations, curriculum development, and enrichment activities. Expertly ensured compliance with Missouri licensing standards and contract requirements, demonstrated by a track record of successful inspections and reviews, while fostering a safe, nurturing environment and driving business profitability.

SKILLS • Skilled in managing competing priorities • Data-driven problem solver

• Customer service excellence • Staff recruitment and oversight

• Safety regulations compliance • Proficient in conflict management Experience with SAP and Microsoft

applications

• • Excel data analysis skills

• Customer acquisition strategies • Developing strategic partnerships

• Consistent and trustworthy colleague • Excellent communication WORK

HISTORY

CHILDCARE DIRECTOR 01/2016 to 07/2025

Self-employeed Liberty

Recruited, evaluated and supervised staff, delivering professional development and training to enhance knowledge and skills, optimizing the learning environment.

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Managed the center's budget, meticulously tracking expenses and revenues to ensure financial stability and profitability.

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Oversaw all program documentation and child records, ensuring full compliance with state and local regulatory requirements.

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Developed and implemented age-appropriate curriculum, monitoring child progress, behaviors, and interactions to ensure a stimulating learning environment and reported findings to parents.

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Cultivated strong relationships with parents, providing regular updates on child progress and effectively addressing concerns to foster a collaborative and supportive partnership..

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Established and enforced policies and procedures to maintain a safe and healthy environment, consistently meeting and exceeding state licensing standards.

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INSIDE SALES REPRESENTATIVE 01/2014 to 01/2017

HD Supply Kansas City, KS

Drove profitable growth by consistently meeting and exceeding sales quotas through targeted outbound calling and emailing campaigns.

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Managed the end-to-end sales process, including project management, tracking open orders, and resolving customer issues to ensure high satisfaction.

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Generated accurate product pricing by utilizing pricing matrices and other resources while adhering to target margin goals.

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Developed precise code directives for specific products, ensuring competitive pricing and profitability.

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J G

INSIDE SALES / ACCOUNT SPECIALIST 05/2008 to 11/2013 EIS INC. Tempe, Arizona

Managed a diverse nine-state territory encompassing over 360 accounts in OEM, Electrical Apparatus Repair, Wire & Cable, Electronic Assembly, and Fabrication markets.

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Cultivated a high-volume call ratio (averaging 15-20 calls daily) to introduce product offerings, proactively engage existing clients, and solicit new business.

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Leveraged SAP and web-based tools to generate daily sales reports, track projects, and conduct monthly/quarterly performance analysis, analyzing sales data in Excel and SAP to identify growth trends and inconsistencies which informed strategic sales initiatives.

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Conducted strategic customer visits to foster strong rapport and gain insights into evolving product needs and business requirements, which also involved collaborating with vendors to facilitate these visits, gather competitor intelligence, and generate qualified leads

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Received the prestigious 'Top Gun' award in 2012 from the Fabrication division for outstanding gross profit generation and successful new business development.

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Provided comprehensive customer support, including product information, order processing, and coordinating with manufacturers to ensure optimal product quality, quantity, and on-time delivery.

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REAL ESTATE AGENT 08/2003 to 05/2008

DPR REALTY Phoenix, Arizona

Managed the full client lifecycle in Arizona real estate, from generating leads through aggressive internet marketing and targeted programs to database management (600+ clients using ACT!, Agent Office, and MS Office), regular communication, and comprehensive transaction oversight. Prepared documentation, collaborated with all stakeholders, and aggressively negotiated contracts to secure favorable terms and successful property transactions.

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CLAIMS ADJUSTER 02/2001 to 06/2003

THE CHUBB GROUP OF INSURANCE COMPANIES Phoenix, Arizona Successfully managed a consistently heavy caseload (80-100 files) of insurance claims, demonstrating exemplary organizational, time management, and collaboration skills. This involved thorough preliminary investigations, coverage analysis, liability assessment, negotiation, and timely resolution, all while maintaining a 99% quality service rating and ensuring regulatory compliance through meticulous attention to detail and open communication.

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EDUCATION GED 06/1995

MESA COMMUNITY COLLEGE, Mesa, Arizona

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