Customer-Focused Call Center Professional

Claudin St. Marthe

*******.******@*******.*** +1-437-***-**** 411 Duplex Ave, Toronto, ON M4P 1V2

Objective

Motivated and dependable professional seeking a position in a call centre environment. Bringing strong communication skills, customer service experience, and the ability to remain calm and effective under pressure to deliver a positive customer experience.

Professional Experience

Receptionist, Chrisab’s Hair and Beauty

•Handled high call volumes, booked appointments, and responded to customer inquiries in person and by phone.

•Maintained a welcoming front desk, ensuring a positive experience for all clients. 2014 – 2024

Mississauga, ON

•Resolved customer complaints calmly and efficiently, enhancing overall satisfaction.

•Managed scheduling and payment processing using point-of-sale systems. Call Center Representative, E Services

•Answer inbound customer calls and respond to emails or chat messages in a professional and courteous manner.

•Assist customers with account setup, purchases, downloads, and device troubleshooting.

2010 – 2013

Gros Islet, Saint Lucia

•Provide step-by-step support to resolve common technical issues (Wi-Fi connectivity, software updates, syncing problems, etc.).

•Escalate complex issues to the appropriate department or tier of support. Security/Concierge, OBN Security and Investigative Consultants

•Provided front-line customer service, responding to inquiries and offering directions and assistance.

•Maintained communication with residents and visitors, ensuring smooth entry and exit.

2025

Etobicoke, ON

•Managed incident reports and maintained clear records. Material Handler (Temporary), CTDI

•Supported team operations with attention to detail and time management.

•Communicated effectively with supervisors and team members to coordinate tasks. 2020

Mississauga, ON

Education & Certifications

5-Week CGSB Certification – Uniformed Security Guards, Centre for Security Training & Management Inc.

2024

Pre-Health Sciences Certificate, Humber College 2016 Key Skills & Qualifications

Customer Service & Communication

•Excellent verbal and written communication skills with over 10 years of front line customer service

experience.

•Proven ability to de-escalate conflicts and maintain a professional, helpful attitude.

•Strong interpersonal skills; able to build rapport with clients and respond to inquiries with patience and empathy.

Technical Skills

•Proficient with basic computer applications (MS

Word, Excel, email systems).

•Comfortable using call management systems and

CRM tools (quick to learn new systems).

Problem Solving & Organization

•Detail oriented and organized, with the ability to handle multiple inquiries and prioritize tasks

efficiently.

•Experience resolving customer issues and

complaints in a timely and courteous manner.

•Reliable and punctual with a strong work ethic and a commitment to delivering quality service.

Additional Certifications

First Aid & CPR/AED Level C

Ontario Security Guard License

Smart Serve

Use of Force and Handcuffing

Food Handler’s Certificate

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