Office Manager with 20+ Years in Dental Operations

SUSAN DIBATTISTA

847-***-**** - ************@*****.***

PROFESSIONAL SUMMARY

With over 20 years of experience in the industry, I am a committed and motivated Office Manager with exceptional customer service and decision-making skills. Strong work ethic, professional demeanor and a great leader and team member.

SKILLS AND PROFICIENCIES

• Office Management

• Exceptional communication skills

• Experienced with Dentrix, Windent, Open Dental

• Patient Care

• Treatment plan

• Budget control

• Interpersonal skills

• Insurance

• Inventory control within budget

• Remarkable problem-solving skills

• Exemplifies positive attitude at all times

WORK HISTORY

04/2021-Present

01/2017 - 04/2021

Office Manager

United Dental

• Maintain adequate staffing levels by interviewing, screening, and selecting applicants to meet office needs.

• Ran Daily huddles with production goals set.

• Conducted Weekly Management meetings with all DSO managers throughout organization to relay any changes in scheduling, compensation, and best practices to ensure office standards.

• Conducted and managed the MakeShift scheduling for all staff including doctors, assistants, hygienists, and specialties.

• Ran ADP payroll weekly and managed any discrepancies.

• Managed and maintained onboarding for all new hires.

• Achieve office financial performance targets such as revenue and billing first time approval rates and prepare detailed monthly reports regarding business performance management.

• Allocated re-submissions and reimbursements from patients and insurance companies from PPO, HMO, and applied payments as necessary.

• Worked with a contracting agency to fill vacancy in staff when staff was out on PTO or Sick to ensure providers had staff to support their needs.

• Managed and handled all patient complaints and discrepancies.

• Performed monthly inventory of all supplies including periopediatric, general, and office supplies.

• Ensured HIPAA and OSHA compliance.

• Ran daily reports on production, collection, and insurance and batched insurance at end of each day.

• End of Day Reconciliation with deposit for checks, cash and insurance payments. Manager/Treatment Plan Coordinator

Wheaton Dental

• Organize and run daily morning huddle, updating staff and doctors on status of current day's production and identifying possible treatment needs.

• Working with CareCredit and Financing plans to available accurately help alleviate financial stress

• Checked daily schedules for accuracy and posted it in all treatment rooms, accurately filed patients information

• Answered and responded to telephone calls with professionalism, managed recall and inactive patient system

• Prepared financial statements and presented plan options to patient

• Provided customer service to dental patients by taking payments, scheduling and confirming appointments.

• Assisted patients with eligibility and benefit coverage questions 09/2010 to 01/2017 Prosthetic Examiner/Lead Clinical Assistant Manager Clear Choice Dental Implant Center – Schaumburg, Chicago, IL

• Prosthetic Examiner for final treatment diagnosis and coordination

• Chair side assistant all surgeries and restorative work

• Worked with creative financing to make treatments affordable for patient

• Acquired medical clearances, alginate impressions, intraoral and extra oral photographs, and radiographs including Dental Cone CT and full mouth series

• Responsible for Pre/post-operative care calls, answering questions and giving instructions

• Treatment planned an additional $475,000 during Prosthetic Exams in a 5 half year period

• Accomplished 36 Nobel Biocare audits without errors

• Co-chaired master- inventory list utilized by all 30 Clear Choice Centers

• Trained Surgical and Prosthetic Assistants

• Delegated each assistant's patient care

• Responsible for all corporate reporting including Implant Bar Tracker Reports, Inventory Reports, QN reports, IRS reports, CCMS reports

• Responsible for setting up multiple center locations with all inventory including supplies, pharmacology, crash carts, equipment, and master log sheets

• Generated sterilization protocols for all Centers using OSHA and Stericycle Protocols 06/2007 to 08/2010 Lead Assistant Clinical

EON Clinics

• For Multi-Specialty Practice which included General Dentistry, Endodontics, Periodontics, Prosthodontics and Oral Surgery.

• Supervised and trained surgical, prosthetic, periodontal, endodontics, and general dentistry assistants.

• Assist for All-On-4 surgeries.

• Assist chair side for prosthetic, periodontal, and endodontic procedures.

• Responsible for all clinical inventory and ordering.

• Pre Op/ Post Op Instructions for surgical patient. EDUCATION

Elgin Community College - Elgin, IL

CERTIFICATIONS

● Loyola Dental School-Coronal Polishing Certificate

● Stericycle Certified

● OSHA Certified-HIPPA Certified

● Completed AAOMS Continuing Education Courses in Oral Surgery Assisting

● References upon request

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