Restaurant Service Professional with Leadership Experience
Resume:
Laniya walker
Boone, NC *****
******.******@*******.***
Professional Summary
Dedicated workers with 4 years of experience in the fine dining and casual dining sectors, experience in administrative tasks and construction, alongside sales associate position; specializing in exceptional customer service and efficient table management. Proven ability to enhance guest experiences through proactive communication and menu knowledge, resulting in increased customer loyalty. Ability to provide consistent customer retention, training, support and supervision. Experienced in training new staff and implementing systems that optimize operations and improve service quality. Seeking to leverage strong interpersonal skills and restaurant expertise in a dynamic dining environment. Holding many certifications, example CPR, First Aid, BLS, RBT, Food Safety etc… Authorized to work in the US for any employer
Work Experience
Server
Carrabba's Italian Grill-Huntersville, NC
May 2024 to Present
My daily duties consisted mainly of serving guests, attend to guest needs and wants, take orders, bring drinks and provide unforgettable service, cleaning duties; opening and closing duties.
• Cultivated positive relationships with regular patrons resulting in increased customer loyalty and repeat business
• Maintained knowledge of current menu items, ingredients, allergens etc. through regular training sessions provided by management team
• Managed opening and closing procedures, ensuring the security of the store and adherence to company policies
• Trained new employees on store operations, product knowledge, and customer service standards
• Resolved customer complaints or concerns promptly and effectively, ensuring high levels of customer satisfaction
Patient Care Assistant
Hopebridge-Huntersville, NC
April 2024 to May 2025
Behavioral analysis, behavioral health registered, behavioral technician, autism therapy, childcare child specialist
• Served as a liaison between patients/families and healthcare providers regarding questions or concerns about treatment plans
• Implemented behavior intervention plans (BIPs) under the supervision of a Board Certified Behavior Analyst (BCBA)
• Provided direct one-on-one therapy to individuals with autism spectrum disorder (ASD) using Applied Behavior Analysis (ABA) techniques
• Collected and analyzed data on client progress, documenting behavioral observations and changes in behavior
• Collaborated with BCBA to develop individualized treatment goals for clients based on assessment results
Server
Westglow Resort and Spa-Boone, NC
August 2024 to February 2025
• Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high levels of customer satisfaction
• Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
• Provided recommendations on menu items based on customer preferences and dietary restrictions
• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
Hostess/Server
Texas Roadhouse-Jacksonville, NC
February 2023 to December 2023
Food run, expo, Togo, host, assisted the general manager with tasks, help the kitchen manager with tasks such as close/open kitchen, take inventory etc…
• Developed and implemented a seating rotation system to optimize table turnover and minimize wait times
• Trained new host staff on proper greeting procedures, reservation management, and guest communication
• Collaborated with the kitchen staff to ensure accurate wait time estimates based on current reservations and dining pace
Administrative Assistant
CARDINAL CONSTRUCTION-Jacksonville, NC
January 2022 to January 2023
I helped oversee workers and laborers, help with maintenance of equipment and materials, cleanup job sites and maintain facilities. Learning how to work and build using materials and equipment provided. Help assist with administrative tasks given by the management team.
• Provided administrative support during board meetings including preparing meeting agendas/ materials, distributing minutes, and following up on action items
• Served as the primary point of contact for visitors/guests, greeting them professionally and ensuring their needs were met during their time at the office Sales Associate
JCPenney-Jacksonville, NC
April 2022 to June 2022
My daily duties consisted of participating in sales, customer service, cashier, customer retention, etc...
• Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
• Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
• Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
Patient Service Representative
Nursing Home Facility-Kenmore, NY
January 2019 to April 2021
Caregiver, activity management, bedside hygiene under supervision, volunteer work
• Maintained a clean and organized living environment for clients by performing light housekeeping duties
• Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
• Collaborated with healthcare professionals, family members, and other caregivers to ensure continuity of care
• Documented daily observations including changes in behavior or health conditions
• Supported individuals with mobility challenges through proper transfer techniques using assistive devices when required
• Attended training sessions and workshops to enhance caregiving skills and stay updated on best practices
• Managed medical equipment such as oxygen tanks, walkers, or wheelchairs to ensure they were in good working condition
Construction Laborer
NORTHEAST BUILDERS-Buffalo, NY
January 2020 to February 2021
My parents owned this company, I would help clean up job sites and oversee workers and laborers, I helped move materials to and from the job sites and manage materials distribution.
• Assisted in the construction of residential and commercial buildings, ensuring adherence to safety protocols and building codes
• Cleaned construction sites from debris and hazardous materials on a regular basis to maintain a safe working environment
• Assisted carpenters in framing walls, roofs, floors, doors, windows, cabinets, and other wooden fixtures
• Followed instructions from supervisors regarding daily tasks while maintaining a strong focus on quality craftsmanship
• Prepared construction sites by clearing obstacles such as rocks or tree stumps before starting any project activities
• Maintained inventory of tools and equipment used during projects; reported any damaged items promptly
• Collaborated with team members effectively to accomplish project goals within specified timelines Education
Bachelor of Business Administration in Finance and banking Appalachian State University-Boone, NC
August 2023 to Present
Currently attending Appalachian State University online, where I am working to compete school work, towards my goal of completing my bachelor’s degree in finance. I’ve attended Appalachian State University since August 2023 High school diploma
Southwest onslow high-Jacksonville, NC
August 2021 to June 2023
During high school I participated in sports and athletics, many after school programs, clubs and activities. I was apart of national honor society, and volunteered for many years through different agencies throughout high school
Skills
• Food handling
• Time Management
• Childcare
• Communication skills
• Food industry
• Cleaning Experience
• RBT (1 year)
• Cash handling (4 years)
• Sales
• Customer service
• Restaurant experience
• Time management
• Retail sales (2 years)
• Customer service (4 years)
• Casual dining experience
• Supervising experience
Certifications and Licenses
BLS Certification
January 2025 to January 2027
Basic life support
First Aid Certification
Food Handler Certification
CPR Certification
Contact this candidate