Service rep, data entry, customer support

RONDA J. CHEATHAM

• Marietta GA 404-***-**** *****.****.********@*****.*** www.linkedin.com/in/ronc2025 Summary

Experienced and reliable Legal Support Specialist with a proven track record of delivering high-quality support in real estate, zoning, and firmwide legal operations. Skilled in drafting and finalizing legal documents, managing multi-party communications, and streamlining workflows in high-volume environments. Recognized for improving organizational efficiency through meticulous deadline tracking, advanced Excel reporting, and precise file management, known for sound judgment, adaptability, and the ability to anticipate needs, consistently ensuring timely deliverables, and supporting attorney productivity. Key Achievements

• Implemented improved document management systems, reducing retrieval time and ensuring seamless access to critical legal materials

• Enhanced billing accuracy and efficiency by managing time entry, expense reporting, and billing processes with precision

• Successfully onboarded over 100 attorneys during a period of rapid growth, completing conflict clearance, documentation, and system access on schedule

• Increased workflow efficiency by creating advanced Excel trackers for deadlines, budgets, and client- specific reporting across multi-entity structures

• Consistently delivered timely, error-free legal documentation, including closing documents, engagement letters, and waiver letters in high-volume practices Skills

• Legal document drafting and finalization

• Client intake management

• Billing coordination, time entry

• Document and file management

• Proficient in Microsoft Office Suite

• Calendar and workflow management

• Virtual collaboration tools

• Scheduling and meeting coordination

• High-speed typing and data entry

• Strong attention to detail and accuracy

• Exceptional organizational skills

• Meet tight deadlines

• Client service orientation

• Collaborative team player

• Process improvement mindset

• Adaptable in fast-paced environments

• Confidentiality and professionalism

• Anticipation of team needs

Experience

Legal Assistant, Zoning & Land Use Practice 07/2021 to 01/2025 Smith, Gambrell & Russell, LLP Atlanta GA

• Prepared, finalized, and organized documentation and presentation materials for zoning applications, board hearings, and regulatory meetings, ensuring accuracy and adherence to timelines.

• Maintained comprehensive digital filing systems, ensuring compliance with regulatory requirements, and seamless record retrieval.

• Oversaw client intake and conflict-check processes, analyzing reports, and drafting tailored engagement and waiver letters for attorney approval.

• Managed attorney and paralegal time entry and billing operations, ensuring accuracy and meeting strict billing cycle deadlines.

• Collaborated with attorneys, clients, and regulatory bodies to support case preparation and streamline administrative workflows.

Legal Assistant (Hybrid Role), Real Estate Section 02/2018 to 07/2021 Smith, Gambrell & Russell, LLP Atlanta GA

• Assisted with the end-to-end closing process, from drafting to execution, and distribution of critical documents, ensuring accuracy and timely completion.

• Drafted, reviewed, and finalized closing documents, managing revisions, and signature workflows across multiple stakeholders.

• Maintained comprehensive physical and electronic closing binders, ensuring organized recordkeeping for future reference, and compliance.

• Coordinated communications with attorneys, clients, and counterparties to resolve outstanding items, and keep transactions on schedule.

• Developed and implemented an improved file management system for real estate matters, reducing document retrieval time, and enhancing efficiency. Administrative Assistant (Firmwide Support) 07/2009 to 02/2018 Smith, Gambrell & Russell, LLP Atlanta GA

• Delivered high-level administrative support across multiple practice areas, ensuring uninterrupted attorney support, and seamless coverage during absences.

• Developed and maintained complex spreadsheets to manage budgets, client financials, rent, expenditures, and custom reporting for multi-entity clients.

• Managed time entry, billing, file openings, document preparation, and expense reporting across departments to maintain operational efficiency.

• Led onboarding for over 100 attorneys during rapid growth, coordinating conflicts clearance, engagement documentation, and system access for smooth integration.

• Supported firmwide initiatives and events by managing logistics, coordinating communications, and preparing all supporting materials.

Technology

Microsoft Word (60 wpm), Excel, Outlook, PowerPoint, Adobe, Accuroute, Intapp (Time Entry), Chrome River

(Expense Reporting), Elite (File Opening & Billing), iManage (Document Management Software), Microsoft

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