Senior Sales and Marketing Leader with Finance Focus

Randy Fitzhugh

*** - *** - **** **************@*****.*** www.linkedin.com/in/randy - fitzhugh

CAREER SUMMARY

A professional with extensive knowledge of sales processes and customer service standards, demonstrating a consistent ability to motivate teams towards success. Possessing over 20 years of experience in Sales and Marketing, including more than 15 years dedicated to Sales and Finance Advising. Proven ability to excel in high- volume call center environments with multiple lines, complemented by exceptional interpersonal skills. Experienced in managing both inbound and outbound communications, conducting outside sales activities in hybrid and remote settings, and leveraging AI applications for marketing initiatives. CORE COMPENTENCIES

● Influential Customer Service, Cross-Functional & Executive Collaboration

● Facilitated strategies to drive success in increasing revenue and sales

● Outstanding Interpersonal, Communication and presentation skills with the ability

● Experience Working remotely and using several computer systems and communicating through Zoom, Slack, Zoom, Google Meets Microsoft Teams, Proficient in Microsoft programs such as Word, Excel, PowerPoint, One Note

● Proficient with using CRMs (Customer Relationship Management), such as Sales Chain and Salesforce.

● Skills with Negotiation and building professional rapport with financial institutions while collaborating with various departments with KPIs & Goal Attainment EDUCATION

UNIVERSITY OF PHOENIX

Bachelor of Science, Marketing 2014

PROFESSIONAL WORK EXPERIENCE

Smart Document Solutions – Las Vegas, NV

Sales Representative February 2025 – Present

● Experience in Outsides Sales that included Copier or B2B Sales.

● I was able to maintain positive reviews and improved overall team performance.

● Confidence with technology using AI technology, SalesForce, Saleschain, Microsoft Co Pilot, Google platforms, Linked In Sales Navigator for Internet Marketing and Sales with knowledge of the sales processes and customer service standards while motivating success.

● Strong Analytical skills while assessing performance data and identifying opportunities for improvement

● Actively applied pressure and implemented measures to eliminate single points of failure, enhancing operational efficiency and ensuring smooth business operations.

● Experience with working Commissioned Sales remotely using Zoom, Microsoft Teams, Google Meets hybrid and in office while working within assigned territories.

● Strong Interpersonal Skills and successful prospecting skills.

● Highly energetic individual with strong communication skills, who focuses on developing business relationships and providing impactful solutions to clients. Vallejo Hyundai – Vallejo, CA

Customer Service Financial Advisor 2024 – December 2024

● Trained colleagues in report creation, enabling them to produce high-quality reports that garnered positive reviews and improved overall team performance.

● Provided Coaching and Training to new Sales Associates, while providing knowledge of the sales processes and customer service standards while motivating success

● Strong Analytical skills while assessing performance data and identifying opportunities for improvement

● Actively applied pressure and implemented measures to eliminate single points of failure, enhancing operational efficiency and ensuring smooth business operations. Pay Chex – San Francisco, CA

Customer Service Retirement Specialist 2023 – 2024

● Orchestrated seamless end-to-end customer experiences, utilizing a customer-centric approach to enhance satisfaction, build loyalty, and increase retention rates. Generated over 40K of revenue monthly

● Successfully set 15 appointments a week in order maximize production and sales.

● Collaborated closely with cross-functional teams to ensure seamless project execution, fostering clear communication channels and aligning efforts to achieve production goals

● Achieved monthly goals with excellent customer service LITHIA CENTENNIAL HYUNDAI – LAS VEGAS, NV

Internet Sales / BDC Customer Service Advisor 2022 – 2023 CC OMPEE

● KPIs & Goal Attainment

● Continuous Process Improvement • Transformational, Performance Improvement

● Influential Customer Service • Cross-Functional & Executive Collaboration

● Orchestrated seamless end-to-end customer experiences, utilizing a customer-centric approach to enhance satisfaction, build loyalty, and increase retention rates.

● Developed effective workflows to structure customer delivery processes, optimizing efficiency and ensuring consistent high-quality service across departments.

● Successfully dissected complex projects into manageable tasks, leveraging strong analytical and problem-solving skills to identify critical elements, allocate resources effectively, and drive project success.

● Collaborated closely with cross-functional teams to ensure seamless project execution, fostering clear communication channels and aligning efforts to achieve project objectives.

● Achieved monthly goals with excellent customer service. NISSAN OF VACAVILLE – VACAVILLE, CA

Customer Service Financial Advisor 2018 – 2022

● Demonstrated effective negotiating aptitude, consistently achieving and exceeding monthly sales goals by successfully upselling an average of 2.3 products per customer.

● Hired and recruited 15+ sales professionals within 5 years, focusing on the growth and scalability of the business, as well as Salesforce needs to meet aggressive quotas.

● Generated impressive sales numbers, averaging 2K products sold, including gap insurance, warranties, GPS tracking, and paint/fabric sealant, contributing to revenue growth and profitability.

● Trained colleagues in report creation, enabling them to produce high-quality reports that garnered positive reviews and improved overall team performance.

● Actively applied pressure and implemented measures to eliminate single points of failure, enhancing operational efficiency and ensuring smooth business operations. Internet Sales / BDC Customer Service Advisor 2017 – 2018

● Implemented strategic oversight of promotional and sales actions while cultivating strong and secure business relationships with teams, customers, and stakeholders, leading to significant improvements in revenue benchmarks for the department.

● Successfully established a robust customer network, fostering proactive relationships and effectively addressing any disconnects in the sales process, resulting in an average of 12 car sales per month from online inquiries.

● Transformed under-performing sales teams by raising expectations and implementing individual accountability measures, resulting in a remarkable $2.7K front-end gross.

● Achieved monthly goals with excellent customer service.

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