Multifaceted Project Manager and Administrative Lead

Kendall Jones

Panama City, FL *****, 770-***-****, email: ***************@*****.***

Employee Management Time Management Customer Service Problem Solving Project Planning Data Entry Schedule Management Team Management Negotiation Results-driven project manager with 20+ years of experience in managing staff and subcontractors, with expertise in identifying project specifications, defining individual responsibilities, and coordinating project requirements with multiple clients at once. Proven record of increasing the company’s market share by managing successful branding projects and supervising large teams to meet goals, budgets, and deadlines. Facilitated project-related activities and team meetings, including client reviews and contract negotiations. Committed to meeting all business needs while enhancing the team’s growth and success. JOB RELATED SKILLS

• Strategic Planning • Detail Oriented

• Effective Communication Skills • Troubleshooting / Problem Solving Skills

• Restoration Management • Data Entry Skills

COMPUTER SKILLS: MS Outlook, MS Words, Excel, Google Drive and MS Internet Explorer, Next Gear Restoration Management software

Classic Restoration, Panama City, FL Sep. 2021 – July 2025 Project Manager

• Collaborate with Operational Directors and Crew Leads to resolve any daily issues or emergencies in a manner that provides for maximum crew safety and keeps projects moving forward efficiently.

• Utilize Xactimate to create accurate estimates, handle insurance claims, and communicate with adjusters to ensure fair estimates.

• Obtain bids from subcontractors and manage change orders effectively to keep projects within scope.

• Conduct site visits to monitor progress, maintain profitability, and ensure compliance with local/state regulations.

• Manage restoration projects (water, wind, mold, fire/smoke) from estimate through to completion. Georgia Associated Refurbishes Inc., Griffin, GA Nov. 2014 – Aug. 2021 Chief Operating Officer

• Tracks work in progress and ensure supplies and materials are ordered and timeline figured. Checks completion of jobs including inspection of crews, paperwork and on-site visits.

• Coordinate crews, both internal employees and hired sub-contractors- Create work orders for sub- contractors and employees for daily or per job work based on approved repairs

• Write and submit schedule repair bids, and stage job based upon bid approvals and order all necessary equipment/supplies based upon site visit.

• Manage timelines for multiple jobs approved and operate at the same time to exceed client expectations.

Kendall Jones Page 2

Project Manager

PROFESSIONAL CAREER EXPERTISE

PROFESSIONAL CAREER EXPERTISE CONTINUED…

Georgia Associated Refurbishes Inc., Griffin, GA Nov. 2008 – Sep. 2014 Program Manager

• Collaborate with private investors on repairs and renovations for flips- Bill all clients for work performed and collect monies owed, accounts payable and receivable.

• Managed repair/renovation contracts held by companies with Fannie Mae, Freddie Mac, USDA, HUD, VA, Griffin Housing Authority, and CHIP Grant Program.

• Worked hand in hand with REO at Fannie Mae and wrote the step-by-step instruction/procedure manual for the relief program for Hurricane Katrina in GA and the Southeast (2005).

• Responds to emergency situations in a timely manner. Includes being available anytime to help coordinate the Restoration Department’s response to an emergency and the availability to travel on short notice.

• Utilize IICRC-certified techniques to manage water damage and mold remediation effectively. Georgia Associated Refurbishes Inc., Griffin, GA Oct. 2005 – Oct. 2008 Supervisor

• Coordinates the scheduling with the coordinator and office manager for efficiency to creates weekend and after hours on call schedule with coordinator and office manager.

• Work closely with the estimator and coordinator to account for all costs associated with the job and all work performed and equipment accounted for invoicing.

• Responsible for technicians’ safety in the field and OSHA compliance, conducting bi-weekly safety meetings and ensuring proper usage of PPE.

• Initial assessment of water/smoke/fire damage in buildings and oversee completion of any mitigation- related tasks in the attempt to restore the structure. Georgia Associated Refurbishes Inc., Griffin, GA Aug. 2002 – Sep. 2005 Administrative Assistant

• Provide exceptional customer service, addressing client concerns and ensuring satisfaction throughout the restoration process.

• Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

• Received and screened a high volume of internal and external communications, including email and mail, organized files, developed spreadsheets, faxed reports and scanned documents.

• Responsibilities included: office management, records management, correspondence, calendaring and meeting arrangement for the manager and director.

• IICRC Certification • GA EPD Lead RRP Certified Renovator

• FSRT (Fire Smoke Restoration Technician) • GA Residential Basic Contractors License

• OCT (Odor Control Technician) • Xactimate, moderate proficiency

• WRT (Water Restoration Technician) • OHSA 30

• ASD (Applied Structural Drying) • Equator Web Platform EDUCATION

Bachelor of Business Administration, University of Georgia 2001 REFERENCES FURNISHED UPON REQUEST

PROFESSIONAL DEVELOPMENT

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