Driven Operations Leader with Service Excellence

Brittinae C.Webster

Angleton, TX *****

**********************@***********.***

+1-979-***-****

Professional Summary

Hello, I am Brittinae Webster. Im a very fast learner,I get along with everyone, very detailed oriented, Im a perfectionist,If my name is behind It I want it done right. I dont like half stepping. Willing to relocate to: Pearland, TX

Authorized to work in the US for any employer

Work Experience

manager

McDonald's-Bryan, TX

June 2019 to December 2024

• Lead and manage shifts to deliver fast, accurate, and friendly customer service, ensuring consistent adherence to McDonald’s Quality, Service, and Cleanliness (QSC) standards.

• Supervise and support crew and fellow managers to maintain a safe, efficient, and high-performing work environment.

• Plan and execute shift operations, including staffing, food preparation, inventory control, and equipment maintenance.

• Monitor real-time performance metrics, identify opportunities for improvement, and take corrective actions to meet operational goals.

• Communicate effectively with incoming and outgoing managers to ensure smooth shift transitions and continuous improvement.

• Maintain compliance with food safety protocols, safety and security procedures, and company policies.

• Train, coach, and mentor team members to improve performance, promote teamwork, and ensure exceptional service delivery.

• Assist in scheduling, labor cost control, and meeting profitability targets. Responsibilities:

• Food Safety & Quality Control

• Inventory & Supply Chain Oversight

• Crew Training & Supervision

• Customer Service Excellence

• Shift Scheduling & Labor Management

• Facility Cleanliness & Equipment Maintenance

• Safety & Security Enforcement

Housekeeper, Maid

TownePlace Suites-College Station, TX

June 2016 to May 2019

1. Clean and sanitize 20-40 guest rooms per shift following strict hotel standards. 2. Replace linens and towels, restock room supplies, and ensure spotless presentation. 3. Respond to guest requests promptly and professionally. 4. Report maintenance issues or lost-and-found items to the supervisor. 5. Collaborate with team members to meet daily cleaning quotas and guest satisfaction goals. 6. Maintain cleaning equipment and follow chemical safety procedures. Key Skills • Guest Room Cleaning

• Bed Making & Linen Replacement

• Restroom Sanitization

• Dusting & Vacuuming

• Hotel Standards & Safety Procedures

• Teamwork & Communication

• Time Management

• Handling Cleaning Supplies & Equipment

• Reporting Maintenance Issues

• Friendly & Professional Attitude

Store Manager

Dairy Queen-Bryan, TX

November 2010 to June 2016

• Manage daily operations of a high-volume Dairy Queen location, ensuring exceptional customer service and adherence to brand standards.

• Lead and train a team of 20-30 employees including shift leaders and crew members.

• Create schedules, approve timecards, and manage labor to meet budget goals.

• Oversee food prep, cleanliness, and food safety compliance in accordance with local and corporate regulations.

• Monitor inventory and place supply orders to minimize waste and prevent shortages.

• Handle guest complaints professionally and ensure quick resolution to maintain customer satisfaction.

• Track and analyze sales, implement upselling strategies, and contribute to revenue growth. Restaurant Manager/Server

Education

Basic

Calvert High School-Calvert, TX

May 2003

High school diploma or GED

Master's degree

High school or equivalent

Skills

• Phone etiquette

• Clean workspace maintenance

• Retail math

• Food sanitation practices

• Food hygiene

• Reliability

• Hospitality

• Microsoft Excel

• Climbing

• Communication skills

• Team development

• Food safety management

• Food preparation

• Packaging

• Serving

• Inventory management

• Simple food item preparation

• Oven cleaning

• Dishwashing (10+ years)

• Technical Proficiency

• Team Work

• Dietary aide experience

• Communications

• Marketing

• Bed making

• Self-directed learning

• Basic knife skills

• Customer service

• Sales

• Commercial cleaning

• Cash register

• Restaurant Management (10+ years)

• Java

• Restaurant Experience

• OSHA

• Cooking

• Home health

• Outbound calling

• Housekeeping management

• Route driving

• Store management

• Cash Register

• Host/Hostess

• Residential Cleaning

• Retail management

• Housekeeping

• Assistant manager experience (8 years)

• Mac OS

• Git

• Shift management (10+ years)

• Hotel experience (5 years)

• Hotel housekeeping

• Financial transaction processing

• retail sales

• Driving

• JavaScript

• Basic Math

• Operating systems

• Guest services

• Upselling

• Microsoft Word

• Fast casual experience

• Computer operation

• Mobile applications

• Microsoft Powerpoint

• Attention to detail (9 years)

• Local driving routes

• Front desk

• Food safety

• Working with high schoolers

• TCP

• Operating Systems

• Food handling

• Microsoft Outlook

• Vacuuming

• Sanitation procedures

• Food service

• Grocery store

• Customer communication

• Custodial experience

• Organizing storage areas

• Customer Service

• Assembly

• Heavy lifting

• Cleaning

• Shift Management

• Cash handling

• Door-to-door

• Hotel experience

• POS

• Retail sales transactions

• Cashiering

• Merchandising

• Home Care

• Basic math

• Janitorial experience

• Employment & labor law

• Restaurant experience

• Computer skills

• Customer support

• Kitchen Experience

• Customer expectation management

• Delivery Driver Experience

• Casual dining experience

• Nutrition

• Team leadership

• Property maintenance

• Hotel public area cleaning

• Dependability

• Household surface disinfection

• Cost control

• Call center

• MySQL

• Greeting customers

• Processing cash transactions

• Sweeping

• Computer literacy

• Serving Experience

• Product demos

• Skilled nursing facility experience

• Problem-solving

• HIPAA

• Bussing

• Flexibility

• Telemarketing

• Cleaning Experience

• Hand tools

• Meal preparation

• Windows

• Organizational skills

• Laundry

• Flexible scheduling

• Hotel room cleaning

• Senior care

• Teamwork

• Trash removal

• Planograms

• Retail sales

• Search engines

• Time management

• Call center agent experience (2 years)

• Dusting

Languages

• English

Certifications and Licenses

Food Handler Certification

Driver's License

driver's license

TABC Certified

Food Safety Certification

July 2023 to July 2028

Food managers training

ServSafe Food Manager Certification

ServSafe Food Handler Certification

ServSafe

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