Executive Assistant with 20+ Years Experience
Resume:
Diana O Anaya
#****
Mountain View, CA
**********@***.***
QUALIFICATIONS
Executive Assistant with a strong business sense and 20+ years successful experience in Customer Service & Support, with recognized strengths in account maintenance, analysis, problem-solving, sales staff support, planning/implementing proactive procedures, and systems. Licensed Esthetician and Professional Makeup Artist for over 7 years.
PROFILE
• Demonstrated capacity to provide comprehensive support for executive-level staff whose functions include scheduling meetings, performing research, conducting analysis, designing reports, coordinating domestic and international travel.
• Strong business management background; scheduling, marketing, budgeting and inventory.
• Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.
• Proficient in Microsoft Office PowerPoint, Excel and Word, Microsoft Windows® operating system, Microsoft Outlook, PeopleSoft; Strong 10-key by touch; type 30 wpm with complete accuracy.
• Ability to train, motivate, and supervise Administrative Employees.
• Fluent in Spanish and English with the ability to exhibit professional, exemplary service in both languages.
EXP ERI ENCE
Owner, D Anaya Beauty Makeup, Sunnyvale, CA 94086
March 2018 - Present
Founded and manage a successful beauty business specializing in custom facials, bridal makeup, and hairstyling with a focus on enhancing natural beauty.
• Provide personalized skincare consultations and advanced facial treatments tailored to clients’ goals
(anti-aging, acne, hydration, etc.).
• Deliver on-site and in-studio bridal beauty services, coordinating looks for wedding parties and maintaining timelines under high-pressure events.
• Built and maintain a loyal clientele base through exceptional service, professionalism, and consistent five-star reviews on Google and social media.
• Oversee all business operations including marketing, scheduling, inventory management, budgeting, and vendor coordination.
• Developed and executed seasonal promotions and loyalty programs, resulting in a steady increase in bookings and repeat clients
• Create engaging social media content and campaigns to drive brand awareness and showcase before-and-after results.
• Train and collaborate with other beauty professionals and vendors for weddings, photoshoots, and special events.
Regional Executive Assistant, Massage Envy, Folsom, CA 95630 January 2014 – March 2018
Provide Executive assistance to the Regional Director and Regional Team
• Perform a variety of key member relations functions, addressing inquiries/concerns of employees and 2 of 2
member’s population escalated from the location level
• Prepare expense and regional sales reports monthly
• Overseeing our Region new development sites
• Coordinate Regional Events for employees
• Coordinate training for Managers, Estheticians and Therapists
• Assist Regional Director and Team in coordinating traveling arrangements and client meetings
• Prepare meeting presentations, agendas and execute action items
• Managed 53 Clinic Assistants for the Region
• Made sure clinics were up to operating corporate standards
• Trained current and new Estheticians with protocol and state standards Care Provider, Placer County in Home Support Services, Auburn, CA January 2011 – November 2013
Provide care for a disabled adult with everyday tasks which he cannot do himself.
• Preparing and making sure he eats healthy and well-balanced meals throughout the day.
• Driving him to his appointments and assisting
• Observing his behavior is good for his safety
• Teaching him how to perform certain tasks to learn to become somewhat independent with cer- tain things
• Running errands with him on a daily base
Regional Human Resources Assistant, Wal-Mart Stores, Inc., Roseville, CA August 2005 - November 2009
Provide Executive Administrative support to Regional Human Resources Director of California with 50,302 employees region-wide
• Perform a variety of key employee relations functions, addressing inquiries/concerns of associ- ate population escalated from the Market Level
• Resolve compensation & benefits issues at Store level
• Coordinate store operations training with internal University Programs
• Prepare meeting presentations, agendas and execute action items
• Manage 16 Market level Administrative Assistants for the Region Accounts Payable, The Rice Company, Roseville, CA November 2003 - June 2005
File accounts payable information on a weekly basis and A/P reports Reconcile A/P files to A/P reports quarterly.
• Scheduling and preparing check runs daily and analysis A/P reports.
• Reconcile processed work by verifying entries and comparing system reports to balance.
• Pay employees by receiving and verifying expense reports and requests for advances;
• Assist President in coordinating traveling arrangements and client meetings. ED U CA TI O N
2016 – 2017 Paul Mitchell School, Sacramento, Ca Area – Esthetician License 2010 – 2010 Sierra College, Roseville, CA – Business Administration 1997-1997 Consumes River College Sacramento, CA – Business Administration 1994-1996 Cabrillo College, Aptos, CA – Business Administration REF ERENCES
Available upon request
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